That's income tax you're talking about. None of that goes toward social security. Social Security tax is different--it's an additional 6% taken from your paycheck that most people don't even notice or know about. Social Security tax does indeed stop at 150k earned income.
The OIC is the place to lodge formal complaints against an insurance company.
https://www.oic.or.th/en/complaint
But before you take up a complaint against an insurer with the OIC, make sure you're on solid ground.
CharlieH's post above is relevant.
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