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Wise Problem

Featured Replies

Recently, I received a notice from Wise. It said it was closing  the account I've been using for over a year because I have two other accounts. I informed them that I was totally unaware of any other accounts and didn't recognize them. They then told me to appeal the decision. I did! Three hours later they denied the appeal (that's the fastest reply I ever got from Wise).  I have asked Wise support (twice) how I can find out about those other accounts and close them. They did not respond. Any ideas on what I might do next? Thanks for your help. Tariya

Have you tried phoning them and speaking to a human?  It appears that you are currently emailing them.

I had need to call them recently and they made appropriate efforts to resolve my issue.  I won't bore you with what it was but it arose from an error on their part.

20 hours ago, Tariya said:

Recently, I received a notice from Wise. It said it was closing  the account I've been using for over a year because I have two other accounts. I informed them that I was totally unaware of any other accounts and didn't recognize them. They then told me to appeal the decision. I did! Three hours later they denied the appeal (that's the fastest reply I ever got from Wise).  I have asked Wise support (twice) how I can find out about those other accounts and close them. They did not respond. Any ideas on what I might do next? Thanks for your help. Tariya

 

Do you deposit money into that account?  I use Wise for transfers but don't deposit money with them.  

20 hours ago, Tariya said:

that's the fastest reply I ever got from Wise

 

Many a true word is spoken in jest. 

22 hours ago, Tariya said:

I informed them that I was totally unaware of any other accounts and didn't recognize them.

Could what you call "accounts" actually be Wise Visa debit card accounts?  You can have multiple of the virtual visa debit cards?  

On 12/23/2025 at 7:52 PM, Tariya said:

Recently, I received a notice from Wise. It said it was closing  the account I've been using for over a year because I have two other accounts. I informed them that I was totally unaware of any other accounts and didn't recognize them. They then told me to appeal the decision. I did! Three hours later they denied the appeal (that's the fastest reply I ever got from Wise).  I have asked Wise support (twice) how I can find out about those other accounts and close them. They did not respond. Any ideas on what I might do next? Thanks for your help. Tariya

Beginning of Dec, I also had exactly the same urgent deactivation notice informing me that you are allowed one account with Wise.  I immediately appealed against this having 'another' account.  The matter is still pending.

I am in contact with Wise support team in Singapore by email although I did call them in the beginning.

 

reply(at)support.wise.com

What I'd advise you to do initially is to contact SGP and if they are unable to help then contact the Financial Ombudsman Services in your country.  In the UK it's
https://www.financial-ombudsman.org.uk/

 

You'd be very surprised as to how many appeals/complaints they get from Wise.

Many.

 

Hope this helps.

  • Author

I'm currently on an assignment in Thailand and have been using this account for over a year to transfer living expenses from my U.S. account to my account here. I never deposit $ into my Wise account. Rather I have it access my account in the U.S. to get the necessary funds. It's worked perfectly up until that notice. As I said before I appealed it and they promptly denied the appeal. And now their support does not respond. This is not only screwy, it's aggravating. I guess they want me to use another service.

17 hours ago, Tariya said:

I'm currently on an assignment in Thailand and have been using this account for over a year to transfer living expenses from my U.S. account to my account here. I never deposit $ into my Wise account. Rather I have it access my account in the U.S. to get the necessary funds. It's worked perfectly up until that notice. As I said before I appealed it and they promptly denied the appeal. And now their support does not respond. This is not only screwy, it's aggravating. I guess they want me to use another service.

There are other services like Revolut and Western Union, who sometimes give better rates than Wise. Sign up with them and forget about Wise.

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