Maxnet Slow Int'l Download Problems

[Thaiboxer1]

I just got Maxnet 512/256 package on July 1st...

Over the past 2 days, I've been having problems w/my International download/upload speeds...

Streamguys test - 113 kbps download/ 101 kbps upload (real slow!)

Jinet test - 389 kbps (thailand speed is fine)

I've called customer service and they've told me that their server has been having problems w/international speed and will be fixed by end of this week. Again, they said they'll have a technician look into it for me....

Anyone else having this problem??

Monty, what speeds are you getting now??

[monty]

Same problems with me...

Have been calling them a couple of days now, but hard to get the message through...

Started last weekend, real slow, and on monday things picked up again...

This weekend real slow again, only things didn't get better on Monday...

I'm getting between 64 and 100kbps right now.

Its hard to understand for me because the first three weeks I had it were 100% perfect. Then it suddenly went apeshit in 1 day...

I do understand the cheap packages can't give full speed during peak times, but now it gets slower then dial-up at times

We'll hold on for a few days more, and if it doesn't improve I'm going to try to upgrade to the Maxnet4Life package at 2350 Baht/month...

We already know in Bangkok the cheap True packages can't live up to their promises, so I guess we will have the same problems out here uo-country...

[Thaiboxer1]

Same problems with me...

Have been calling them a couple of days now, but hard to get the message through...

Started last weekend, real slow, and on monday things picked up again...

This weekend real slow again, only things didn't get better on Monday...

I'm getting between 64 and 100kbps right now.

Its hard to understand for me because the first three weeks I had it were 100% perfect. Then it suddenly went apeshit in 1 day...

I do understand the cheap packages can't give full speed during peak times, but now it gets slower then dial-up at times

We'll hold on for a few days more, and if it doesn't improve I'm going to try to upgrade to the Maxnet4Life package at 2350 Baht/month...

We already know in Bangkok the cheap True packages can't live up to their promises, so I guess we will have the same problems out here uo-country...

<{POST_SNAPBACK}>

Monty,

This problem was exactly what I was worried about when I chose to switch from Jinet...

Customer service told me today that it's a problem w/their server and they are aware of it...They said that problem should be fixed by end of the week...I guess I have no choice but to wait and see...

and the saga continues....

[monty]

It does seem to be technical, if they oversell the package (what i'm a bit afraid of) the speed would slowly go down over time. This problem just came out of the blue!

One day I had perfect speeds, the next it all slowed down.

Anyway, if it does get overloaded, it's easy to upgrade to a package with a lower contention ratio. The Maxnet4life should be of the same quality as the Ji-net we were using before, and is still a bit cheaper then Ji-net.

At the moment everything seems normal...

Date: Tuesday, July 12th, 2005

Time: 07:52:39

Download Time: 10.184000000000001 seconds

Average Throughput: 47,350 kBps

(using http://homepage.eircom.net/~leslie/testpage.htm)

[monty]

Now it doesn't even work for Thai based webcontent!

Your current bandwidth reading is:

58.00kbps

which means you can download at 7.25 KB/sec. from Ji-net servers.

International I'm getting between 9 and 14kbps!!!

Meaning I can download at 1 kBps whoaaa

Not bad for a 512 connection

Sometimes completely nothing is coming through, I'm typing this while connected through gprs on my mobile. It's actually faster then my 512kbps adsl connection

[eljeque]

I was all ready to switch rom JiNet at 2600 baht/month to Maxnet at 790 baht / month, but now I am happy that I have not made the switch yet.

[DougF]

I have been having the same problem also. It was fine one morning, then I went to get back on about 2 hours later and found it had slowed to a trickle. I couldn't get through to customer service so I assumed that they were swamped with calls. Has anyone noticed how it starts and stalls. One second I get maybe 20kps then stall, then 8kps then stall for a few seconds. It is definitely off longer than it is on though.

Monty- what does the Maxnet4life option give? Thanks...I hope they do get it fixed.

[monty]

Eljeque,

hold on to your Ji-net a bit more...

I've had maxnet for over 1 month now, of which the first 3 weeks were pure bliss.

More then double the speeds I got through my Ji-net compax 256/128 package before...and very stable throughout the day.

The last week it only seems to work normally between 3 and 8 in the morning, the rest of the days it hardly gets up to the speed of dial-up. I often tested speeds as low as 14kbps (no not kBps). Thats what I got through a modem in '95 when I first got on the net

I just downloaded a 1.5mb driver for my PC, which took a cool 33 minutes!!!!

Should take all of 30 seconds over a 512kbps connection...

DougF, I'm not even sure the maxnet4life will be an improvement, that line should be a lot less shared compared to the el-cheapo 845 baht package...

The thing is its so hard to find out what the problem is, one helpline guy says its technical and should be solved by the end of the week, another guy changes my IP adress without improvement and then says it works slow at their bangkok office as well

[monty]

MySpeed Results

Download 47,544 bps

Upload 100,728 bps

QOS 2%

RTT 50 ms

MaxPause 3415 ms

It's the maximum pause which bugs down everything. During this test the download started, and then stalled for several times, of which the longest pause without any data transfer was almost 3.5 seconds!

This is what gives the low 2% Quality Of Service score...

Upload is acceptable, no pauses whatsoever, but a decent 56k modem outperforms this 47k result...

Test can be found over here:

http://myspeed.streamguys.com/myspeed/

[Jai Dee]

I'm only getting 28K download speeds according to that test page tonight.

(using http://homepage.eircom.net/~leslie/testpage.htm)

Last night (same time) it was flying.

[monty]

Yep, speeds go all over the place at the moment.

This morning it was fast at least till 11 am, I had to download a 25 Mb file, which came in at 41kBps, acceptable since it came from a European server...

Still hoping it's technical hick-ups.

I don't think there's that much more people on-line on a wednesday evening compared to tuesday evening

[Thaiboxer1]

Yep, speeds go all over the place at the moment.

This morning it was fast at least till 11 am, I had to download a 25 Mb file, which came in at 41kBps, acceptable since it came from a European server...

Still hoping it's technical hick-ups.

I don't think there's that much more people on-line on a wednesday evening compared to tuesday evening 

<{POST_SNAPBACK}>

I'm still getting crappy speeds tonight at 11pm...

MySpeed Results

Download 52,744 bps

Upload 76,536 bps

QOS 4%

RTT 32 ms

MaxPause 2294 ms

I talked to customer service and they are all very aware of the problem and insist that it's technical and will be fixed by the end of the week.

[kid]

Yep, speeds go all over the place at the moment.

This morning it was fast at least till 11 am, I had to download a 25 Mb file, which came in at 41kBps, acceptable since it came from a European server...

Still hoping it's technical hick-ups.

I don't think there's that much more people on-line on a wednesday evening compared to tuesday evening 

<{POST_SNAPBACK}>

I'm still getting crappy speeds tonight at 11pm...

MySpeed Results

Download 52,744 bps

Upload 76,536 bps

QOS 4%

RTT 32 ms

MaxPause 2294 ms

I talked to customer service and they are all very aware of the problem and insist that it's technical and will be fixed by the end of the week.

<{POST_SNAPBACK}>

MySpeed Results

Download 454,712 bps

Upload 120,880 bps

QOS 92%

RTT 40 ms

MaxPause 203 ms

These are the latest speed test regardless of when I take it it had never been below 350 bps

[Farangchopthai]

Received from Loxinfo today.

Dear Valued Subscribers,

CS LoxInfo would like to inform you that CAT Telecom Public Company Limited (CAT)

has a schedule for Thailand - Singapore Optical Fibre Submarine Cable Network maintainance

from 07:00 am. of August 11, 2005 to 07:00 am. of August 16, 2005 (5 days).

Therefore, all Internet users of Internet Service Providers (ISPs) in Thailand including

CS LoxInfo's subscribers may experience slow speed when access international website

or network during above period.

We are sorry for any inconvenience.

Best regards,

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