I agree, and the point of the Topic. Many of these failures are human caused. The problem is that we are not warned in advance. And, there are MANY of them. The workers think absolutely nothing of just shutting down power to a few 10s or 100s of houses, at the drop of a hat. They do not seem to understand that some users might be using power for critical purposes. And the service desk never seems to know what the workers are doing in the field. Still, whether or not these power cuts are intentional or due to and exploding transformer, or often due to snakes, all power cuts are experienced the same way to the customer, left in the dark.
