Airlines reminded of legal duty for refunds for cancelled, rescheduled flights

[snoop1130]

Airlines reminded of legal duty for refunds for cancelled, rescheduled flights

By The Phuket News

 

Passengers arrive at Phuket International Airport as a staffer cleans the chairs as part of the ‘new normal’ requirements. Photo: AoT Phuket

 

PHUKET:-- The Civil Aviation Authority of Thailand (CAAT) has issued two distinct notices to all airlines reminding them of their obligations to passengers affected by cancelled or rescheduled flights, including the conditions for refunding airfares, and to provide food and drinks, and access to free communications services for flights delayed for hours.

 

A first notice issued on Friday (June 19) reminded all air service operators of the “Announcement of the Ministry of Transport on Protection of Passenger Rights Using Thai air carriers’ Services for Domestic Scheduled Air Aervices 2010 (B.E. 2553)”, issued 10 years ago by Sopol Saram, the Minister of Transport at the time.

 

A notice issued late this afternoon (June 22) specifically singled out all charter flight operators.

 

Full Story: https://www.thephuketnews.com/airlines-reminded-of-legal-duty-for-refunds-for-cancelled-rescheduled-flights-76470.php

 

-- © Copyright Phuket News 2020-06-22

 

- Whatever you're going through, the Samaritans are here for you

- Follow Thaivisa on LINE for breaking COVID-19 updates

[impulse]

Seems like the exception for delays due to "force majeure" makes the announcement pretty toothless in the current environment.

 

[smedly]

1 hour ago, snoop1130 said:

A first notice issued on Friday (June 19) reminded all air service operators of the “Announcement of the Ministry of Transport on Protection of Passenger Rights Using Thai air carriers’ Services for Domestic Scheduled Air Aervices 2010 (B.E. 2553)”, issued 10 years ago by Sopol Saram, the Minister of Transport at the time.

unless it is fully insured by the government it is not worth the paper it's written on.

 

and what about international flights and bookings especially those involving foreign tourists - just shaft them right - as they don't matter

[OJAS]

1 hour ago, impulse said:

Seems like the exception for delays due to "force majeure" makes the announcement pretty toothless in the current environment.

 

And pretty toothless in the case of THAI in particular in their current environment dominated by bankruptcy proceedings.

[Matzzon]

Yep, that´s right. They have to remind them to not take advantage of the situation. Is that because it is latent in their nature to do so, one must wonder?

 

Anyway, it´s a quite good picture if you just concentrate in the middle right section of it.

[LukKrueng]

10 hours ago, impulse said:

Seems like the exception for delays due to "force majeure" makes the announcement pretty toothless in the current environment.

 

Although the covid 19 is a force majeure it is not actually the reason for cancellations and delays of flights. Most flights are cancelled due to economic reasons such as not enough passengers to cover the costs. 

[hotchilli]

16 hours ago, snoop1130 said:

The Civil Aviation Authority of Thailand (CAAT) has issued two distinct notices to all airlines reminding them of their obligations to passengers affected by cancelled or rescheduled flights, including the conditions for refunding airfares, and to provide food and drinks, and access to free communications services for flights delayed for hours.

As many of them seem to forget their obligations to the paying public !!!!!

[Cake Monster]

I am still waiting for a refund of my Airfare on a return flight to Vietnam with Thai Viet Jet.

Been waiting over 3 months now.

I will never use them again for sure.

[GreasyFingers]

1 hour ago, Cake Monster said:

I am still waiting for a refund of my Airfare on a return flight to Vietnam with Thai Viet Jet.

Been waiting over 3 months now.

I will never use them again for sure.

I am still waiting on refunds/credit from Air Asia and Nok Air for cancelled flights from March/April. Both refuse to answer emails.

But you must remember what they have all said: "we are in this together".

[steven100]

On 6/23/2020 at 5:12 PM, GreasyFingers said:

I am still waiting on refunds/credit from Air Asia and Nok Air for cancelled flights from March/April. Both refuse to answer emails.

But you must remember what they have all said: "we are in this together".

spoke to Air Asia yesterday about my substantial refund ....  got the usual BS spiel ' we have placed your refund in the priority list '  bla ... bla ....  bs .   I did mention their reputation has been damaged beyond control as many customers are complaining ....  they don't give a s_hit.  I reckon they are waiting on a cash injection, hence the delays.  imo

 

 

[seajae]

flights I pre booked and paid for with thai smile before corona hit were re scheduled so that they are no longer any use as they would not arrive in Bangkok or leave  Bangkok allowing the connecting flights to be caught, when I asked for a refund they would only allow the person named on the tickets to get a credit. I poibnted out that as I had paid for the tickets and that my daughter and grandson from Australia would not be in Thailand now for several years  so I wanted the credit or refund in my name but they refused to answer me, I will no tell them I want a full refund for all the tickets and see what happens, they appear to do anything to avoid having to give you back your money. I am also waiting for a refund from Singapore air for return airfares, they told me over a month ago they are doing it in order of the flights, mine were supposed to be last week but were cancelled so it looks like a long wait all round