That really fills you with confidence, doesn't it?
On previous occasions, I was actually impressed that they still had the photocopy of my passport that I had originally used to open my account with them 20 years ago. But with all that paperwork they've collected over the years or decades, they might not see the forest for the trees.
So far, I've heard nothing, probably because it's an old account that might take quite some digging to get to.
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