Chasing up a UK passport renewal

[pixelaoffy]

So did you photo copy all pages in passport in colour ? What a joke and how much that cost ?

[brewsterbudgen]

4 hours ago, pixelaoffy said:

So did you photo copy all pages in passport in colour ? What a joke and how much that cost ?

Yes, it's a requirement.  I got mine done at the Trendy and it cost 20 baht per page.

[pixelaoffy]

30 minutes ago, brewsterbudgen said:

Yes, it's a requirement.  I got mine done at the Trendy and it cost 20 baht per page.

I have a 50 page passport so going to cost me 1000.  F***" UK 

[brewsterbudgen]

After a number of emails, I finally got a reply and an apology:

 

Dear Mr ****

 

Thank you for your email and bringing this to our attention.  You did indeed make payment on 15 September and the application should have been updated with the payment information, but this didn’t happen and the application has been waiting for an update since that time.

 

I’m very sorry for our error; the application has now been updated to show payment has been made.  I will also contact the team processing the application, to ask that it is prioritised.

 

Yours sincerely

Dawn Proctor

Durham Finance Manager

 

Her Majesty’s Passport Office

Freemans Reach, Riverside Place, Durham, DH1 1SL

 

Helpline Number +44 (0)300 222 0000

 

Now, hopefully I will get his passport within a week or so!

[puchooay]

4 hours ago, pixelaoffy said:

I have a 50 page passport so going to cost me 1000.  F***" UK 

I did mine at home. Total cost about 20 baht. Simple.

[pixelaoffy]

13 hours ago, puchooay said:

I did mine at home. Total cost about 20 baht. Simple.

The fact that colour is a requirement shows what a bureaucrat company or agency has been given the contract ! VFS

 

[brewsterbudgen]

21 minutes ago, pixelaoffy said:

The fact that colour is a requirement shows what a bureaucrat company or agency has been given the contract ! VFS

 

I think you'll find this is a UKVI/FCO requirement; VFS just follow instructions and have no part in the decision-making.

[philba]

Also bear in mind that your son has changed a lot in 5 years, so extra checks need to be carried out.

 

Adult passports area lot more straightforward, so processing tends to be quicker.

[brewsterbudgen]

15 hours ago, philba said:

Also bear in mind that your son has changed a lot in 5 years, so extra checks need to be carried out.

 

Adult passports area lot more straightforward, so processing tends to be quicker.

 

That wasn't the reason.  As their email clearly states, an error was made by the payment processing department.