Covid Insurance Policy issued by Thai company

[connda]

I purchased a Covid policy online from Roojai Insurance.  The policy is issued by Dhipaya Insurance Public Co. Ltd.
After purchasing the policy I was told it would be approximately two weeks before I receive MY policy. 
I purchased the policy almost a month ago in January and have not heard a word, receive an email, or been sent the policy via mail.

I tried to contact Roojai via their "English customer service" only to be connected to a rep who didn't speak English.  I left a callback number but after living in Thailand for almost a decade and a half, I don't expect to get a return call.  But we'll see.......................

Has anyone else bought one of these Covid policies from Roojai?   Did you have any problems?
I just want my physical policy along with claim instructions should I ever need to make a claim.  But right at the moment I've received nothing.

So what's the next step?  What branch of the Thai government regulates the Thai insurance companies?  Who do you call if I need to file a compliant if it comes to that.  Hopefully it won't. But?  TIT.

 

 

 

Edited February 3, 2021 by connda

[connda]

I'll give Roojai compliments. 

I've now been contacted by messenger and via phone by an English speaking representative.   Was told by the rep that I should receive a soft-copy via email in the next day or so.
That works for me. If I have the policy via email I'm good.
I'll keep this open though. 

[internationalism]

the last year they send email within a day.

printed papers, including "card", within a month 

[lamyai3]

9 hours ago, connda said:

I purchased a Covid policy online from Roojai Insurance.  The policy is issued by Dhipaya Insurance Public Co. Ltd.
After purchasing the policy I was told it would be approximately two weeks before I receive MY policy. 
I purchased the policy almost a month ago in January and have not heard a word, receive an email, or been sent the policy via mail.

I tried to contact Roojai via their "English customer service" only to be connected to a rep who didn't speak English.  I left a callback number but after living in Thailand for almost a decade and a half, I don't expect to get a return call.  But we'll see.......................

Has anyone else bought one of these Covid policies from Roojai?   Did you have any problems?
I just want my physical policy along with claim instructions should I ever need to make a claim.  But right at the moment I've received nothing.

So what's the next step?  What branch of the Thai government regulates the Thai insurance companies?  Who do you call if I need to file a compliant if it comes to that.  Hopefully it won't. But?  TIT.

 

 

 

Same as me, bought the policy 3½ weeks ago, so far no documentation (just a reference number and English translation of policy wording). Planned to chase them up later this week - from your second post looks like they have a backlog. 

[karunasup]

so, which company is most reliable to buy coverage for covid as required for entry in Thailand?

as a foreigner on a marriage visa? and can it be for 1 month or min 3 months? Thanks

 

[lamyai3]

On 2/3/2021 at 5:13 PM, connda said:

I'll give Roojai compliments. 

I've now been contacted by messenger and via phone by an English speaking representative.   Was told by the rep that I should receive a soft-copy via email in the next day or so.
That works for me. If I have the policy via email I'm good.
I'll keep this open though. 

Same here - they sent me a PM after my post above, and I got the email policy through a few hours later.