BMA to overhaul 1669 COVID-19 hotline to support more calls

[Jonathan Fairfield]

 

BANGKOK (NNT) - The Bangkok Metropolitan Administration (BMA) is planning to overhaul its 1669 COVID-19 hotline in response to complaints from people that the line was never available.

 

Bangkok Governor Aswin Kwanmuang said currently the 1669 hotline has staff working three shifts to answer inquiries around the clock. However, up to 3,500 people have been calling daily since the new wave in March. Callers will have to wait for their turn, and if they hang up and dial in again, they will be put at the end of the queue.

 

He said the BMA will make some changes to the calling system by letting people leave their names and numbers, so that the staff could call back when they are available. This would eliminate the need for people to wait for their turn.

 

The governor said the BMA would also increase medical staff responsible for transporting patients from their residences to available hospitals to reduce the number of patients left at home, adding that the Erawan 2 field hospital at Bangkok Arena Sports Centre in Nong Chok district should accommodate more patients who have non-severe symptoms.

 

 

 

-- © Copyright NNT 2021-04-24

 

[Burma Bill]

3 hours ago, Jonathan Fairfield said:

is planning to overhaul its 1669 COVID-19 hotline

 

[mrfill]

A second SIM card has been purchased..

[hotchilli]

13 hours ago, mrfill said:

A second SIM card has been purchased..

And he's ready for anything.

[gunderhill]

Completion expected by 2025

[gunderhill]

19 hours ago, Jonathan Fairfield said:

has staff working three shifts

of 20  minutes a day

[gunderhill]

19 hours ago, Jonathan Fairfield said:

He said the BMA will make some changes to the calling system by letting people leave their names and numbers, so that the staff could call back when they are available.

I  gave up after a  week.