Shown as Banned unless use vpn

[KhunG]

When I try to load the system says I am Banned.  If I turn on vpn using a Thailand based server, I can log in as normal.  I am using TOT fiber from home.

 

[Crossy]

Most odd. I'm on TOT fibre too, no issue for me.

 

Can you post a screenshot of the message you get please.

[KhunG]

3 hours ago, Crossy said:

Most odd. I'm on TOT fibre too, no issue for me.

 

Can you post a screenshot of the message you get please.

 

Here's the message.

 

Edited June 10, 2021 by Crossy
Image with personal info removed

[KhunG]

53 minutes ago, josthomz said:

Delete Cookies in your browser and it will be fine afterwards.

I deleted thaivisa.com cookies.  It didn't help.  In any case it's showing banned on all my browsers and computers so I don't think it's a cookies issue.

 

[Crossy]

Can you PM me your external IP when not using the VPN please.

 

I have no idea whatever what could be causing that, could be that your IP is in a blocked range, but again I don't know why it would be.

 

You could also try re-booting your router to get a new external address.

[tgw]

3 minutes ago, KhunG said:

I deleted thaivisa.com cookies.  It didn't help.  In any case it's showing banned on all my browsers and computers so I don't think it's a cookies issue.

 

it's probably due to some other member getting banned and mistakenly "ban by IP" was applied. if your IP is not dynamically assigned and you had it for a long time already  then it was no mistake.

Edited June 10, 2021 by tgw

[KhunG]

9 minutes ago, Crossy said:

You could also try re-booting your router to get a new external address.

 

Okay, I powered my modem and router off and on.  That solved it.  Thank you.

 

Edited June 10, 2021 by KhunG

[tgw]

12 minutes ago, Crossy said:

You could also try re-booting your router to get a new external address.

 

that solved it, but the root cause will cause another problem in future - the IP should still be deleted from TV's banlist.

[Crossy]

2 minutes ago, tgw said:

that solved it, but the root cause will cause another problem in future - the IP should still be deleted from TV's banlist.

 

That is something that's waaay above my pay grade. I can only report to those that knows.

[Crossy]

And, before the Thaivisa Conspiracy Theories start, I'm going to lock this thread.