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Sometimes the response is quicker, sometimes it is slower. Sometimes it is juusstt right !

I believe a lot of the "behind the scenes" people are volunteers and have lives outside of TV and, presumably, live in Thailand so if one is looking for help at 2am (Thai time) the response may not be as quick as if the request was submitted at 10am. 
(They like to sleep in on Sundays too it seems, judging by how much later the daily newsletter arrives on Sundays compared to the rest of the week !)

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