Where to complain about GRAB Help Center?

[trax33]

I'd like to complain about the handling of an issue by GRAB Help Center about a refund that should have been on my bank account but the bank can't find it and GRAB is not very helpful.

I can't find a section on the GRAB app where I can complain about the Help Center. Anyone who knows where I can complain?

[steven100]

6 minutes ago, trax33 said:

bank can't find it

maybe that's because Grab didn't deposit it.   Try their HELP centre ... or Grab complaints line  ... send them an email.

[chuang]

Go and Grab them.

[VocalNeal]

Sounds as if you are complaining on here????

[OneMoreFarang]

A GRAB rider stole my motorcycle helmet in the parking area of my condominium. We had it on camera, unfortunately without his license plate. I called GRAB several times and they just didn't give a f@$#.

Good luck!

[Gottfrid]

As the help center is the complaint line on Grab, I would suggest you try that one.

Now, you will soon realize how small chances you have. 

[falangUK]

Always use cash with GRAB. Assuming you paid via a card.

[DrukenMallardy]

They usually refund as credit to your Grab account don't they?  That's been my experience.

[Gsxrnz]

OP - are you positive they actually made a withdrawal in the first place.  When I order, I get a notification on my bank app (Kasikorn) that says XXX Baht is "on hold" and will only be debited when the food is delivered.

 

If the food vendor cancels, I get a message on the bank app saying the money has been refunded, even though it was never debited.  The messages are typically Thinglish grammar and a bit misleading.

 

The first time I got a cancellation, I immediately re-ordered.  I received a proliferation of messages from my bank and Grab about the cancellation, re-ordering money on hold, and refund, as well as cancellation and refund of the driver tip on the first order.

 

It was quite confusing, but trolling through the messages and comparing activity on my actual bank account showed that I was only debited once for the second order (and driver tip) that was delivered.

[trax33]

It's a long story but GRAB tells me to give the bank the PSP transaction ID & KBank transaction ID which I've given to my bank. My bank asks for the ARN (whatever that is) and when I ask GRAB to give the ARN they come up with the same answer as before, not mentioning the ARN.

 

[Liverpool Lou]

On 1/29/2023 at 10:15 AM, trax33 said:

I'd like to complain about the handling of an issue by GRAB Help Center about a refund that should have been on my bank account but the bank can't find it and GRAB is not very helpful.

How much is involved?

[trax33]

4 minutes ago, Liverpool Lou said:

How much is involved?

Not much, but it's more the principle that counts here.

 

[Liverpool Lou]

25 minutes ago, trax33 said:

31 minutes ago, Liverpool Lou said:

How much is involved?

Not much, but it's more the principle that counts here.

I hope the principle outweighs the stress of worrying about "not much".  Bear in mind that many refund systems, for whatever reason, can just take a lot longer to appear in your bank account than most of us assume it should take. 

[trax33]

42 minutes ago, Liverpool Lou said:

I hope the principle outweighs the stress of worrying about "not much".  Bear in mind that many refund systems, for whatever reason, can just take a lot longer to appear in your bank account than most of us assume it should take. 

Liverpool Lou, I just sent you a private message.

[2baht]

1 hour ago, trax33 said:

Not much, but it's more the principle that counts here.

 

Principle? You ARE a Newbie!

[NanLaew]

3 hours ago, trax33 said:

It's a long story but GRAB tells me to give the bank the PSP transaction ID & KBank transaction ID which I've given to my bank. My bank asks for the ARN (whatever that is) and when I ask GRAB to give the ARN they come up with the same answer as before, not mentioning the ARN.

 

What is an ARN? An Acquirer Reference Number, or ARN, is a unique number created in credit or debit Visa® and Mastercard® transactions. The ARN is assigned to a transaction as it moves through a payment flow. ARNs are valuable to fraud and dispute shops, issuers, and merchants.

 

 

[Thingamabob]

Hardly worth the bother. Find something else to worry about.

[swm59nj]

I have called the grab help center a few times living in Bangkok.  Mostly regarding grab car drivers.  The majority of times they give an apology and send the issue to the relevant department.  
I believe the corporate headquarters is in Singapore.  But good luck finding a way to contact them. 

My advice you is contact the help center by phone.  You might have to call two or three times before you get results.  Be firm and insist you want a specific resolution to the issue.  That is what I had to do a number of times.  I use grab quite often. 
I know the frustration.  If it’s a minor issue and involves little money.  It might be best to just let it go.  But of course that is a personal choice you have to make
A handful of times I did have to complain about how grab help center explained the resolution about something.  I sent the complaint via the app.  You see different categories of complaints on there

[chuang]

23 hours ago, trax33 said:

Not much, but it's more the principle that counts here.

 

Here we go again,, it's Principle...

[Dazkkk]

23 hours ago, trax33 said:

Not much, but it's more the principle that counts here.

 

If you don’t know the amount then get “the principle” to count up how much is owed and post the amount on here. ????

[Fairynuff]

I’ve had quite a few issues with Grab, you have to push and push but I have noticed is that since the lockdowns their CS has hot considerably worse. They’ve also pushed prices up to the degree that I rarely ever use them now. For a while I used Bolt because they were half the price, but their app is a nightmare finding your location and they’re now often more costly than Grab. I’ve mostly gone back to meter taxis or driving myself.