I went there in the morning, without an appointment (because my eyes got sick overnight). 

They immediately told me I could have an appointment at 5pm, not earlier.

They found me in their system,  but as I hadn't been there for a long time they made me register again.

They then wanted to do the usual blood pressure thing. 

I asked,  if I would come at 5pm, how long would I have to wait for a doctor? 

1-2 hours. 

So I told them, I will do the blood pressure thing during those 1-2 hours and left with 2 big appointment papers.

 

I went to Bumrungrad.

Waiting time for doctor 30 minutes. 

 

I then called Rutnin to cancel my appointment.  Turned out, I didn't have any appointment at all.

 

Rutnin is obviously very busy

I had an appointment at Rutnin two weeks ago, the place was extremely busy. That said, with an appointment I sailed through their system very smoothly and was seen on time. Rutnin does have an emergency system, it sounds like the OP's problem wasnt in that category.

13 hours ago, nigelforbes said:

Rutnin does have an emergency system

Interesting to know.

I was wondering about this,  because in Thailand you are not allowed to call yourself a hospital without an ER, and I didn't have the impression that this is the place to go with a serious emergency. 

So, if they really do have an emergency system,  it's the receptionist who does the triage... reminds me of my home country. 

 

I saved 10,000 baht going to Rutnin instead of Bumrungrad. I consulted both places and saw the drs at each hospital. I would go to Rutnin for sure. Its a specialist hospital. Was most impressed to be honest. 

I'm personally a big fan of Rutnin too, and as with every hospital/place, if you go in at peak times, expect to wait. Appointments are always good to have in advance!