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Cancellation of Visa Appointment Kuala Lumpur

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Hi,
I noticed on the KL Visa page that it says "any changes or cancellation of the booking will be NOT allowed."  For anyone who knows, is it possible to cancel the appointment on the website?  Or has anyone just no showed?  What is / are the penalties, if there are any?  Many thanks.  

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Another question, Must I also book a visa collection appointment, I thought that was given to you when you apply for the visa?  Thanks.

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