new Wise account details, bank says fraud

[Owiee]

On 11/8/2024 at 6:00 PM, seajae said:

Did my usual transfer from my Australian bank through Wise and Wise have issued me with a new account to deposit to, they have given me a new BSB as well as a new account number to use that they say is set for me only as the one I have been using for them for many years now will no longer be valid.

I tried to use the new details with my bank to do the transfer and it set off a major alarm as fraud and my bank rejected the transfer making me use my old details  but Wise informed that after this payment I can no longer use those details as they are shutting down that account.

I messaged my bank as well as Wise, my bank is saying that as far as they are concerned it is fraud, Wise says they are fine, problem now is I am unable to transfer money to Thailand till it is sorted.

 

Have any other Wise users in here been given new deatails regarding where they send their money to so that it can be  transfered to Thailand by Wise, I do not want to use a fraudulent account to send my money to so need to see if any other users from Australia have been told to change their account details for Wise Australia pty ltd that they transfer to from their aussie bank

Contact Wise directly confirm all details and then contact your Australian bank directly. A few months ago Wise did change things around a bit but these changes actually made the process times faster, but they did not involve changing account numbers. Wise has international numbers you can also call them on, you can find the number within the app.  If the Australian bank is saying fraud it probably is. 

[DrJack54]

16 hours ago, DrJack54 said:

Has anyone else had recent issue with WISE.

Previous transfer from my Westpac to WISE in minutes.

Now several hours already.

Reply from WISE basically "chill" 

Nonsense. 

My funds went out of my Westpac yesterday and still not land with WISE.

Not happy. 

Previously transfer $5k aud every month. Transfers very quick sometimes hour or two to appear in my Thai bank.

Have spoken (twice) on phone and twice via type chat (real person) 

All I get is be patient...

What the heck going on 

"Show Me The Money " 

[norbra]

13 minutes ago, DrJack54 said:

My funds went out of my Westpac yesterday and still not land with WISE.

Not happy. 

Previously transfer $5k aud every month. Transfers very quick sometimes hour or two to appear in my Thai bank.

Have spoken (twice) on phone and twice via type chat (real person) 

All I get is be patient...

What the heck going on 

"Show Me The Money " 

From Wise re PAYID

Edited yesterday at 06:59 AM by norbra

[crazykopite]

On 11/8/2024 at 6:00 PM, seajae said:

Did my usual transfer from my Australian bank through Wise and Wise have issued me with a new account to deposit to, they have given me a new BSB as well as a new account number to use that they say is set for me only as the one I have been using for them for many years now will no longer be valid.

I tried to use the new details with my bank to do the transfer and it set off a major alarm as fraud and my bank rejected the transfer making me use my old details  but Wise informed that after this payment I can no longer use those details as they are shutting down that account.

I messaged my bank as well as Wise, my bank is saying that as far as they are concerned it is fraud, Wise says they are fine, problem now is I am unable to transfer money to Thailand till it is sorted.

 

Have any other Wise users in here been given new deatails regarding where they send their money to so that it can be  transfered to Thailand by Wise, I do not want to use a fraudulent account to send my money to so need to see if any other users from Australia have been told to change their account details for Wise Australia pty ltd that they transfer to from their aussie bank

Just did a transfer today from the UK with no issues have had the same account for a number of years with Wise 

[DrJack54]

2 minutes ago, norbra said:

From Wise re PAYID

Two days ago I did a $30 transfer to Wise (wallet) 

Made a new recipient to my list of billers/payees. 

Using new account name BSB and a/c number.

Went through instantly.

Note: my Westpac app account straight away asked series of questions also sent me a OTP using my Thai cell number. 

Then they sent the $30 to Wise.

For the $5000 yesterday. Used the new recipient again and funds instantly out of the account.

I expected them to land with WISE within the hour. 

Previously was ever sooner. 

Not Happy Chappy 

[DrJack54]

7 minutes ago, crazykopite said:

Just did a transfer today from the UK with no issues have had the same account for a number of years with Wise 

This is specific to Australia.

WISE has sent emails to Oz customers to change BSB, Account details etc

[DrJack54]

Update: WISE has transferred the funds. Yippi.

So in reality this approx 24hrs

[Dutchjohn]

On 11/14/2024 at 10:32 AM, oldcpu said:

 

Assuming I understand your question correctly ...

 

- Log into Wise with a browser
- In the "Home" menu click on the "AUD" account
- Look under the circle (with Australian flag) where it says "AUD balance" and it will state in a large font how much you have in AUD.  Under that in very small font will be a small 'account #' (with an orange circle and exclamation mark in front and a 'greater than' simple to the right of the small number account number). CLICK ON THAT number

 

That should give you your account details. At least that works for me.

 

This is what I got when going via settings,  proof of ownership. It's for my Euro Account though, but not much different for AUD accounts, I think.

[Dutchjohn]

4 minutes ago, Dutchjohn said:

This is what I got when going via settings,  proof of ownership. It's for my Euro Account though, but not much different for AUD accounts, I think.

 

[StraightTalk]

https://wise.com/help/articles/240ocTVUrwPslKhVXZcQ2u/were-changing-your-aud-account-details

 

https://bsblookup.com.au/774-001

[DrJack54]

@StraightTalk thanks for the links

 

Just now in the "bank wallet" I have a balance $30.

It asked to verify ....

So I followed prompts.

Took picture of passport ID page

Selfie (took many efforts. Hint do it in natural light) 

WISE then confirmed my account.

 

Now hopefully my last confusion :

My details list Account name: my name (not wise) 

BSB : Wise BSB #

Account: new account number.

 

So am I understanding correctly that I send money from my Oz bank to this "wallet account" in WISE they then  transfer to Thailand comes from that account. 

Sorry just one very confused person here. Embarrassing 

 

[StraightTalk]

18 minutes ago, DrJack54 said:

@StraightTalk thanks for the links

 

Just now in the "bank wallet" I have a balance $30.

It asked to verify ....

So I followed prompts.

Took picture of passport ID page

Selfie (took many efforts. Hint do it in natural light) 

WISE then confirmed my account.

 

Now hopefully my last confusion :

My details list Account name: my name (not wise) 

BSB : Wise BSB #

Account: new account number.

 

So am I understanding correctly that I send money from my Oz bank to this "wallet account" in WISE they then  transfer to Thailand comes from that account. 

Sorry just one very confused person here. Embarrassing 

 

I use my computer to do money transfers from Australia to Thailand.

My account details:
Account holder: MY NAME
BSB code: 774001
Account number: MY ACCOUNT NUMBER

When transferring funds from Australia to Thailand, your bank will require the WISE account details to process the transaction successfully. Once the funds are received, WISE will transfer them directly to your bank account in Thailand.

Hope this helps.

[orchidfan]

On 11/14/2024 at 10:22 AM, DrJack54 said:

Thanks for the post.

So today will do a transfer using WISE. If I understand things correctly. ...I will do the WISE fields noting new BSB that when I go to my Westpac app I need to change payee details for WISE in my list of billers/payees.

 

Can someone advise how do I know account number.

See attached screenshot. 

 

Dr Jack, you probably have it sorted by now but in the Westpac app, once you've logged in, at the upper left of the "how can we help you today?" page is a drop down menu, represented by 4 horiz line, at the top of which is "Payments and Payees" . Under this is "payes and BPAY billers".

Clicking this produces ALL your Payees.

Down at the bottom is Wise and any current (banking) details you have in for them.

At the right is EDIT,

click this and you  can erase and replace the current BSB and new Account number.

Your "past payments" will show exactly where Westpac have been sending your past transfers.

 

IF you don't have your "NEW" Wise AUD account details (BSB and Acc No,) a message/email to Wise will prompt a reply from them with these.

 

But it sounds like you have all this already and are just waiting on Westpac to verify the new BSB - as others have implied.

 

Cheers 

[DrJack54]

Thankyou @orchidfan and @StraightTalk 

And the other guys for helpful posts.

Thinking have a handle on it.

🙏

[Pdavies99]

On 11/8/2024 at 11:48 AM, norbra said:

I agree that you should contact Wise directly as it sounds very much like a scam.

I had problems some years ago,phantom transactions,

Wise cleared my account but these transactions persisted.

I opened a new Wise account using a different email address and I have had no problems since. 

I then closed my initial account.

I tried that within the past few weeks.

 

Now WISE, will not allow two accounts with the same name or address or DOB until the 1st account is closed first, regardless of the new email address etc.

 

So 1st account closed

Apply for a new account

Pay for a new WISE card.

 

I spent quite a while trying other options, without success.

 

 

[orchidfan]

My main gripe with Wise on this matter, is that there doesn't appear to have been any notification on their app or email previously about this AUD account number  change......other than the one (noreply email) just received after my last transfer a couple of days ago.

And yes, I do read every message and email (other than junk) coming my way.

 

It took a message on their help page to finally  be advised of the new "Wise Australia Pty Ltd " BSB and my new account number.

 

And after the Oz bank strongly warned that this bsb is not being used by anyone, and it "may" be a fraud, I had to contact their Support section to have them reaffirm that it is correct and everything is ok.

 

Someone there is seriously lacking in forward thinking/planning and customer service not to have advised us ALL well in advance of these critical  changes.

 

Ok, rant over.

[DrJack54]

4 minutes ago, orchidfan said:

Someone there is seriously lacking in forward thinking/planning and customer service not to have advised us ALL well in advance of these critical  changes.

 

Ok, rant over.

Not a rant at all. I have found it very nerve racking.

I'm not a shrinking violet but was stressed by this. 

Relaxed now as funds arrived. 

Still bit worried about next transfer.

I'm moving to monthly income method for extensions (retirement) so I want things simple.

Previously I used OFX however comparison re costs moved me to Wise.

 Note for others: OFX were fantastic re assistance via phone. They call from Sydney not call center. Years ago. 

[orchidfan]

3 minutes ago, DrJack54 said:

Not a rant at all. I have found it very nerve racking.

I'm not a shrinking violet but was stressed by this. 

Relaxed now as funds arrived. 

Still bit worried about next transfer.

I'm moving to monthly income method for extensions (retirement) so I want things simple.

Previously I used OFX however comparison re costs moved me to Wise.

 Note for others: OFX were fantastic re assistance via phone. They call from Sydney not call center. Years ago. 

I agree that,  at our age, we don't need things like this sprung on us when a bit of well timed, advance notice, giving each of us easy access to our "new" account details, with a changeover timeline /date would have made it far easier.

 

I'm sure things will settle back to normal in due course.

 

BTW, I've sent them (Wise Support ) a strongly worded message pointing out the above, and how many expats here in TH, using their services, have been left bewildered by their tardiness, especially in the light of their respected Aus banks ,like Wespac, informing us that this 'most likely ' fraud !!

[norbra]

38 minutes ago, orchidfan said:

I agree that,  at our age, we don't need things like this sprung on us when a bit of well timed, advance notice, giving each of us easy access to our "new" account details, with a changeover timeline /date would have made it far easier.

 

I'm sure things will settle back to normal in due course.

 

BTW, I've sent them (Wise Support ) a strongly worded message pointing out the above, and how many expats here in TH, using their services, have been left bewildered by their tardiness, especially in the light of their respected Aus banks ,like Wespac, informing us that this 'most likely ' fraud !!

Yes pretty pathetic that they cannot redirect unique PAYID address to target their new account. 

Edited 21 hours ago by norbra

[DrJack54]

So! As per earlier posts I have now obtained my account (wallet) with WISE.

ACCOUNT NAME : my name 

BSB : 774001

A/C :  ********* (number issued by WISE)

 

I just now did a small test transfer to that Account from my Westpac bank using banking app. 

I set up new payee/biller recipient in my bank.

Instantly as I hit PAY to the account (outlined above) the money landed into the wallet.

 

Now the question: can anyone outline the process to transfer say $5k ? 

 

[StraightTalk]

10 minutes ago, DrJack54 said:

So! As per earlier posts I have now obtained my account (wallet) with WISE.

ACCOUNT NAME : my name 

BSB : 774001

A/C :  ********* (number issued by WISE)

 

I just now did a small test transfer to that Account from my Westpac bank using banking app. 

I set up new payee/biller recipient in my bank.

Instantly as I hit PAY to the account (outlined above) the money landed into the wallet.

 

Now the question: can anyone outline the process to transfer say $5k ? 

 

Couldn’t you handle it the same way as you did during your test transfer?

[DrJack54]

1 minute ago, StraightTalk said:

Couldn’t you handle it the same way as you did during your test transfer?

I was just in WISE app and did a mock run.

Have a look at these two screenshots. The first one is start of transfer. 

Paying from my wallet.

Then when I hit $5000 (second screenshot) it show balance of wallet $60. 

 

So with that in mind....seems steps would be

1. Transfer 5k to my wallet from Westpac account.

2. Then go to WISE app and transfer from the wallet that would have $5060 

Any thoughts on this plan 

[StraightTalk]

That's it. But ensure you've got sufficient funds in your wallet and WISE is aware of your banking details in Thailand.😄

[DrJack54]

20 minutes ago, StraightTalk said:

That's it. But ensure you've got sufficient funds in your wallet and WISE is aware of your banking details in Thailand.😄

Thanks.

Yes WISE have all my Thai bank details. 

Have done transfers for years with them.

It's just this new change that threw me.

Next month will do a 5k into my wallet followed be opening Wise app and do transfer to my Thai bank from the wallet. 

[StraightTalk]

3 minutes ago, DrJack54 said:

Thanks.

Yes WISE have all my Thai bank details. 

Have done transfers for years with them.

It's just this new change that threw me.

Next month will do a 5k into my wallet followed be opening Wise app and do transfer to my Thai bank from the wallet. 

You shouldn't encounter any issues with your future fund transfers. Best of luck!

[orchidfan]

1 hour ago, DrJack54 said:

Thanks.

Yes WISE have all my Thai bank details. 

Have done transfers for years with them.

It's just this new change that threw me.

Next month will do a 5k into my wallet followed be opening Wise app and do transfer to my Thai bank from the wallet. 

As I said previously, I messaged Wise regarding the apprehension being experienced here.

They replied by email confirming 100% that the new account details are correct and any advice by our bank (Westpac) is INCORRECT.

 

Personally I do not have a "wallet" with anyone, I just do a normal bank to bank transfer from  Westpac ("Retired 55+") account to Wise in the Payee list (which I have edited to now reflect their new AUD account.

 

Wise's response has been very good both by email and offer to call them direct if I still had any questions or queries.

 

My next transfer will be my pension on 24th, some of which I send to Hong Kong and some to my Thai BBL account.

 

So we'll see how that goes.