Problems with UPS

[RafPinto]

Good morning,

 

I'm in the following situation.

I own a commercial property in the UK. A new tenant took over the property and a new lease was drawn up by my lawyer.
Months ago, my lawyer forwarded me the lease documents to my condo in BKK to be signed and send back to him and later to be signed by the new tenants.
I received the paperwork, signed and sent it back (signed for) through thai post office. Papers received by lawyer in less then 10 days.

 

Papers forwarded to tenant's lawyer to let his customer sign and then back to my lawyer. 
Once received, the lease was officially registered at the "Registers of Scotland".

 

Now, that's an important document and my lawyer decided to send it to me, using the service of UPS. Cost 65£

 

It left  Scotland on 29/11 and went  to Germany, China and finally to Samut Phrakan warehouse on 05th of december.

Every morning an updated: Scan warehouse Samut Phrakan.

Your package is awaiting release from a non UPS broker.

 

On 09 December, message: UPS has contacted the shipper for customs clearance information.

Since then, each day same message: Scan warehouse Samut Phrakan.

Expected delivery was  Friday 13.

I tried to contact UPS here and phone number given never accepted any call.
Last week, I contacted my lawyer to get in touch with UPS and got the following answer:

 

Dear customer,

TH customs hold your package. This shipment must do import formalities for release this package from TH customs.

 

Choice 1: Use UPS for customs clearance

Choice 2: Use alternative broker for customs clearance.
Choice 3: Reject the parcel

If choosen Choice 1: Use UPS for customs clearance but WE DO NOT PROVIDE A SERVICE FOR APPLYING ANY IMPORT.

 

Please follow customs import formalities process as below:

Step 1: Register with customs department to be an importer or exporter and appoint UPS as an export agen.

 

Step 2: please advise description of goods as below:

1 What product

2; Brand name

3. country of origin

5. proof of payment

6. copy of passport

 

Or use a different broker for customs clearance.

 

FEES: 

Service charge: 1,391 baht

Entry warehouse fee: 1,091 baht

Thai airways daily fee: 173,88 baht per dayCustoms fee: 200 baht

Fee for amending customs documents: 1,321 baht

Customs department fee: 200 bahtTax: 7%

 

They can't be right in their head.

UPS was given the job to handle the transport of the documents.
It was a Din A4 envelope with important documents. Weight declared 2kg

Sender: Law office

Receiver: myself

Declared item: documents.

 

Any idea how to handle this situation.

 

I often send paperwork back to UK and never got any problems.
My daughter got yesterday her Christmas presents: a box with gifts and sweets and no problem at all.

 

 

Thanks,

 

[RafPinto]

Impossible to get in touch with UPS Thailand