Krungsri App - Can't load app after forced Update of App

[bbi1]

I'm on a Samsung Galaxy phone running Android. Krungsri App has always worked fine for me. Yesterday I had a forced "update your app via Google Play store to continue using the app". After updating it, and trying to start the app, I keep getting the following error pop up. Is anyone else also getting this error and how to fix this so my App will load up?

 

It's now saying:

 

UNABLE TO PROCEED DUE TO SECURITY POLICY. PLEASE AVOID SCREEN RECORDING, USING REMOTE CONTROL APPLICATIONS, OR ACCESSING KMA KRUNGSRI APP ON A ROOTED/JAILBROKEN DEVICE.

 

But my decide is not rooted or jailbroken, I'm not using screen recording or remove control applications. So why am I getting this message pop up in a web browser when trying to start the app?

[offset]

20 minutes ago, bbi1 said:

I'm on a Samsung Galaxy phone running Android. Krungsri App has always worked fine for me. Yesterday I had a forced "update your app via Google Play store to continue using the app". After updating it, and trying to start the app, I keep getting the following error pop up. Is anyone else also getting this error and how to fix this so my App will load up?

 

It's now saying:

 

UNABLE TO PROCEED DUE TO SECURITY POLICY. PLEASE AVOID SCREEN RECORDING, USING REMOTE CONTROL APPLICATIONS, OR ACCESSING KMA KRUNGSRI APP ON A ROOTED/JAILBROKEN DEVICE.

 

But my decide is not rooted or jailbroken, I'm not using screen recording or remove control applications. So why am I getting this message pop up in a web browser when trying to start the app?

Do you use any anti  virus i

[msbkk]

27 minutes ago, bbi1 said:

I'm on a Samsung Galaxy phone running Android. Krungsri App has always worked fine for me. Yesterday I had a forced "update your app via Google Play store to continue using the app". After updating it, and trying to start the app, I keep getting the following error pop up. Is anyone else also getting this error and how to fix this so my App will load up?

 

It's now saying:

 

UNABLE TO PROCEED DUE TO SECURITY POLICY. PLEASE AVOID SCREEN RECORDING, USING REMOTE CONTROL APPLICATIONS, OR ACCESSING KMA KRUNGSRI APP ON A ROOTED/JAILBROKEN DEVICE.

 

But my decide is not rooted or jailbroken, I'm not using screen recording or remove control applications. So why am I getting this message pop up in a web browser when trying to start the app?

I had a similar case with SCB app last year. In my case it was Kaspersky Security. You have to disable all other apps able to read  or interfere in banking apps. You should check out settings, security/permissions.

[bbi1]

1 hour ago, offset said:

Do you use any anti  virus i

No, I have my banking apps all installed in Samsung's Secure Folder and never had a problem. I just tried installing Krungsri app into the normal place, and it loads fine, but then I need to setup the account again and go into the bank for them to set it up again because it doesn't let me do it myself.

[bbi1]

2 hours ago, msbkk said:

I had a similar case with SCB app last year. In my case it was Kaspersky Security. You have to disable all other apps able to read  or interfere in banking apps. You should check out settings, security/permissions.

I don't have any antivirus or security software. I don't think there are any apps that are interfering with the banking apps. My Kbank app has always worked fine and is still working fine. Only Krungsri app is having this problem.

[Gaccha]

Go to "Settings", go to "Accessibility", go to "Installed apps", and then deactivate every single app which is currently on.

[bbi1]

12 minutes ago, Gaccha said:

Go to "Settings", go to "Accessibility", go to "Installed apps", and then deactivate every single app which is currently on.

Just checked this, they are all already set to 'Off'

[Gaccha]

Have you switched off phone WiFi? 

[bbi1]

17 hours ago, Gaccha said:

Have you switched off phone WiFi? 

Yes, both WiFi and Bluetooth are constantly off. I only have Mobile Data turned on.

[Gaccha]

Does your phone still receive regular security updates? It could be that it is so old that Samsung is no longer providing enough security for the bank to be comfortable.