Krungsri App - Can't load app after forced Update of App

[bbi1]

I'm on a Samsung Galaxy phone running Android. Krungsri App has always worked fine for me. Yesterday I had a forced "update your app via Google Play store to continue using the app". After updating it, and trying to start the app, I keep getting the following error pop up. Is anyone else also getting this error and how to fix this so my App will load up?

 

It's now saying:

 

UNABLE TO PROCEED DUE TO SECURITY POLICY. PLEASE AVOID SCREEN RECORDING, USING REMOTE CONTROL APPLICATIONS, OR ACCESSING KMA KRUNGSRI APP ON A ROOTED/JAILBROKEN DEVICE.

 

But my decide is not rooted or jailbroken, I'm not using screen recording or remove control applications. So why am I getting this message pop up in a web browser when trying to start the app?

[offset]

20 minutes ago, bbi1 said:

I'm on a Samsung Galaxy phone running Android. Krungsri App has always worked fine for me. Yesterday I had a forced "update your app via Google Play store to continue using the app". After updating it, and trying to start the app, I keep getting the following error pop up. Is anyone else also getting this error and how to fix this so my App will load up?

 

It's now saying:

 

UNABLE TO PROCEED DUE TO SECURITY POLICY. PLEASE AVOID SCREEN RECORDING, USING REMOTE CONTROL APPLICATIONS, OR ACCESSING KMA KRUNGSRI APP ON A ROOTED/JAILBROKEN DEVICE.

 

But my decide is not rooted or jailbroken, I'm not using screen recording or remove control applications. So why am I getting this message pop up in a web browser when trying to start the app?

Do you use any anti  virus i

[msbkk]

27 minutes ago, bbi1 said:

I'm on a Samsung Galaxy phone running Android. Krungsri App has always worked fine for me. Yesterday I had a forced "update your app via Google Play store to continue using the app". After updating it, and trying to start the app, I keep getting the following error pop up. Is anyone else also getting this error and how to fix this so my App will load up?

 

It's now saying:

 

UNABLE TO PROCEED DUE TO SECURITY POLICY. PLEASE AVOID SCREEN RECORDING, USING REMOTE CONTROL APPLICATIONS, OR ACCESSING KMA KRUNGSRI APP ON A ROOTED/JAILBROKEN DEVICE.

 

But my decide is not rooted or jailbroken, I'm not using screen recording or remove control applications. So why am I getting this message pop up in a web browser when trying to start the app?

I had a similar case with SCB app last year. In my case it was Kaspersky Security. You have to disable all other apps able to read  or interfere in banking apps. You should check out settings, security/permissions.

[bbi1]

1 hour ago, offset said:

Do you use any anti  virus i

No, I have my banking apps all installed in Samsung's Secure Folder and never had a problem. I just tried installing Krungsri app into the normal place, and it loads fine, but then I need to setup the account again and go into the bank for them to set it up again because it doesn't let me do it myself.

[bbi1]

2 hours ago, msbkk said:

I had a similar case with SCB app last year. In my case it was Kaspersky Security. You have to disable all other apps able to read  or interfere in banking apps. You should check out settings, security/permissions.

I don't have any antivirus or security software. I don't think there are any apps that are interfering with the banking apps. My Kbank app has always worked fine and is still working fine. Only Krungsri app is having this problem.

[Gaccha]

Go to "Settings", go to "Accessibility", go to "Installed apps", and then deactivate every single app which is currently on.

[bbi1]

12 minutes ago, Gaccha said:

Go to "Settings", go to "Accessibility", go to "Installed apps", and then deactivate every single app which is currently on.

Just checked this, they are all already set to 'Off'

[Gaccha]

Have you switched off phone WiFi? 

[bbi1]

17 hours ago, Gaccha said:

Have you switched off phone WiFi? 

Yes, both WiFi and Bluetooth are constantly off. I only have Mobile Data turned on.

[Gaccha]

Does your phone still receive regular security updates? It could be that it is so old that Samsung is no longer providing enough security for the bank to be comfortable.

[Joel S]

Yes I had the same problem,  I was worried maybe it was my windows/PC connect, or a virus. Did McAfee scan everything ok. Installed on my non secure folder and it was able to work . But I still had to go to bank and have them give some permission like digital ID verification or something. Works fine now but still won't in secure folder. 

[bbi1]

3 hours ago, Gaccha said:

Does your phone still receive regular security updates? It could be that it is so old that Samsung is no longer providing enough security for the bank to be comfortable.

Yes, it's a Samsung Galaxy S22 and receives regular updates.

[bbi1]

5 minutes ago, Joel S said:

Yes I had the same problem,  I was worried maybe it was my windows/PC connect, or a virus. Did McAfee scan everything ok. Installed on my non secure folder and it was able to work . But I still had to go to bank and have them give some permission like digital ID verification or something. Works fine now but still won't in secure folder. 

Yes, that's exactly the same for me. Won't load in Secure Folder anymore without getting that error. Installed out in the open and it loads fine, but then needed to go to the bank with passport, Bankbook and phone number in their system to receive OTP. They filled in some form then could set it up again on the phone outside Secure Folder. Sucks as had waste over an hour in the bank for no reason. No customers in the bank, but took so long to go see them at the counter. Pissed me off. Dealing with them in-person is a horrible waste of time. And it sucks that you can't have the App in Secure Folder anymore by the looks of it. They want the App out of Secure Folder so it's less secure and available to anyone who has your phone unlocked. Secure Folder gives and added layer of security for banking apps, but this seems it can't be done anymore with Krungsri.

[jayboy]

On a slightly related topic I notice that Krungsri will not be giving new customers access to their website Krungsri Online with effect from the end of April.Existing customers can carry on using the site.

 

I wonder what is going on.I hardly use the website because I can deal with all my banking needs on the Krungsri mobile app.Is the long term objective for banks to only offer banking services on their mobile apps which I understand have better security specifications?

[bbi1]

4 hours ago, jayboy said:

On a slightly related topic I notice that Krungsri will not be giving new customers access to their website Krungsri Online with effect from the end of April.Existing customers can carry on using the site.

 

I wonder what is going on.I hardly use the website because I can deal with all my banking needs on the Krungsri mobile app.Is the long term objective for banks to only offer banking services on their mobile apps which I understand have better security specifications?

How do you access Krungsri Online via a web browser to use internet banking? A couple of years ago when I asked, they said that there's only the App that we can use. Do I need to go to the branch again and ask them to give me access to it?

[jayboy]

2 hours ago, bbi1 said:

How do you access Krungsri Online via a web browser to use internet banking? A couple of years ago when I asked, they said that there's only the App that we can use. Do I need to go to the branch again and ask them to give me access to it?

 

Don't know I'm afraid.I was given access when I opened my account twenty years ago.

[oldcpu]

12 hours ago, bbi1 said:

How do you access Krungsri Online via a web browser to use internet banking? A couple of years ago when I asked, they said that there's only the App that we can use. Do I need to go to the branch again and ask them to give me access to it?

 

Krungsri online website is here:  https://www.krungsri.com/en/personal

... in the upper right corner will be a 'sign in'.  There is also a place in upper right corner where language can be changed to 'english'.

 

However, they are about to stop that service for new users. I just went to their web site and i received this notification (copy & paste):

 

Krungsri would like to inform you that the Bank will stop accepting new customer registrations for Krungsri Online service starting April 22, 2025. Existing customers can continue to use the service as usual.

 

My Thai wife tells me SCB have also canceled their computer online access.

[scubascuba3]

18 hours ago, jayboy said:

Is the long term objective for banks to only offer banking services on their mobile apps which I understand have better security specifications?

Yes

[bbi1]

9 hours ago, oldcpu said:

 

Krungsri online website is here:  https://www.krungsri.com/en/personal

... in the upper right corner will be a 'sign in'.  There is also a place in upper right corner where language can be changed to 'english'.

 

However, they are about to stop that service for new users. I just went to their web site and i received this notification (copy & paste):

 

Krungsri would like to inform you that the Bank will stop accepting new customer registrations for Krungsri Online service starting April 22, 2025. Existing customers can continue to use the service as usual.

 

My Thai wife tells me SCB have also canceled their computer online access.

SCB cancelled computer online access for all customers or only new customers?

[bbi1]

8 hours ago, scubascuba3 said:

Yes

It isn't better security when all that's required to access your banking app is just to know the 6 digit PIN. If they would allow you to install it in Secure Folder, at least there's a way of having the app behind another level of security, but this seems to be not allowed anymore. With computer online access, nobody can access your account without knowing both your username and password and also having access to your OTP via SMS, this is way better security.

[scubascuba3]

1 hour ago, bbi1 said:

It isn't better security when all that's required to access your banking app is just to know the 6 digit PIN. If they would allow you to install it in Secure Folder, at least there's a way of having the app behind another level of security, but this seems to be not allowed anymore. With computer online access, nobody can access your account without knowing both your username and password and also having access to your OTP via SMS, this is way better security.

You should have security on your phone also, so it's at least 2 level

[Photoguy21]

On 4/4/2025 at 2:38 PM, msbkk said:

I had a similar case with SCB app last year. In my case it was Kaspersky Security. You have to disable all other apps able to read  or interfere in banking apps. You should check out settings, security/permissions.

So the bank can collect all your private information?

[msbkk]

1 hour ago, Photoguy21 said:

So the bank can collect all your private information?

Where did I say that? The point is that a security app like Kaspersky should not be able to see what you do within your banking app. Otherwise the information could in theory be sent to Moscow.

The banking app has to prevent access of other apps into the banking app.

[bbi1]

4 hours ago, scubascuba3 said:

You should have security on your phone also, so it's at least 2 level

I did, by having banking apps in Secure Folder. But now it's impossible with Krungsri as they give that stupid message and won't let the app load in Secure Folder. Now the App has to sit out in the open.

[topt]

14 hours ago, oldcpu said:

My Thai wife tells me SCB have also canceled their computer online access.

 

5 hours ago, bbi1 said:

SCB cancelled computer online access for all customers or only new customers?

All customers.

This happened nearly 2 years ago.

Many threads at the time.

[scubascuba3]

9 hours ago, bbi1 said:

I did, by having banking apps in Secure Folder. But now it's impossible with Krungsri as they give that stupid message and won't let the app load in Secure Folder. Now the App has to sit out in the open.

Use a passcode or use fingerprint to unlock the phone

[oldcpu]

17 hours ago, bbi1 said:

SCB cancelled computer online access for all customers or only new customers?

Not available for new customers for Krungsri.  I don't track SCB.

 

The Krungsri notification states:

 

"Krungsri would like to inform you that the Bank will stop accepting new customer registrations for Krungsri Online service starting April 22, 2025. Existing customers can continue to use the service as usual."

[Photoguy21]

19 hours ago, msbkk said:

Where did I say that? The point is that a security app like Kaspersky should not be able to see what you do within your banking app. Otherwise the information could in theory be sent to Moscow.

The banking app has to prevent access of other apps into the banking app.

You didn't but that doesn't mean the bank doesn't collect your information, they do

[Yellowtail]

My Krunsri app quit working wanting me to confirm my mobile number. I just had to turn off the wifi, and push confirm.