Wise transfers

[Dario]

since about 15 months or so I use Wise to get my pension from Germany to Thailand.

somebody in Germany had to pay me 24'990 THB and I gave him my Bangkok Bank bank account.

I received a message from Wise and I was told that that somebody had sent me the money but in order to identify myself I had to send them a picture of my passport and a facial picture. I did as requested and moments later I received a message from Wise that the money had been put on my account and the money is ready to use.

Well, Wise never transferred that money to my bank account that somebody had indicated to Wise.

Now, where is the money?

the somebody, my customer had used his credit card to put on his Wise account and transfer to me.

 

Can anybody in the know explain me how I can get that money?

 

I send a screenshot of what I can see when I open my Wise account.