Anyone else having problems doing the Bangkok Bank App ?

[worgeordie]

Been to the bank 3 times  so now have to take photo on mobile phone at home , my daughter sets it up for me,

this app is doing my head in ,tried to do it about 30 times ,causing fighting in the house,  you have got to get your

face inside an oval space on the phone , blink your eyes ,turn left ,right , but for me , it keeps saying "Face covering

detected "  " Open up your face "  what  the xxxx does that even mean , in frustration I have cut my beard off ,but it's still

saying that .

 

I have done the exact same thing at Siam Commercial Bank , no problem ,worked straight away , no problem at all,

I have to get my daughter to do all this , I have a phone (for this App ) but never use it as a phone ,don't like them .

I am 80 years old ,take that into consideration too ,I don't think Bangkok Bank does ,

 

What does this app exactly do , Transfers , check your balance online , anything else?

 

regards worgeordie

 

 

 

[hotandsticky]

10 minutes ago, worgeordie said:

Been to the bank 3 times  so now have to take photo on mobile phone at home , my daughter sets it up for me,

this app is doing my head in ,tried to do it about 30 times ,causing fighting in the house,  you have got to get your

face inside an oval space on the phone , blink your eyes ,turn left ,right , but for me , it keeps saying "Face covering

detected "  " Open up your face "  what  the xxxx does that even mean , in frustration I have cut my beard off ,but it's still

saying that .

 

I have done the exact same thing at Siam Commercial Bank , no problem ,worked straight away , no problem at all,

I have to get my daughter to do all this , I have a phone (for this App ) but never use it as a phone ,don't like them .

I am 80 years old ,take that into consideration too ,I don't think Bangkok Bank does ,

 

What does this app exactly do , Transfers , check your balance online , anything else?

 

regards worgeordie

 

 

 

 

 

Take the photo on your mobile phone AT the bank........their lighting is better and there is help on hand.

 

 

That worked for me

[ripstanley]

I hate banking Apps. I am with Bangkok Bank and only use their website. I only do transfers and no problems

[KannikaP]

17 minutes ago, hotandsticky said:

Take the photo on your mobile phone AT the bank

OK, change it to BS or rubbish. They have a camera available at every operator.

 

[Everyman]

I have absolutely no trouble with the Bangkok Bank app, except that it’s a bit slow in that the code is not well optimized. 

 

I often think about older people who can’t use technology and how it’s an additional form of disability in the modern digital world. 

 

Sorry I don’t have any advice, except to say that you shouldn’t need to do the face scan thing unless you are doing large transfers and that a part of living in the year 2025 is dealing with changing technology. To the degree that you can’t (or for some people, won’t) it’s another form of handicap. 

[CallumWK]

28 minutes ago, worgeordie said:

I have done the exact same thing at Siam Commercial Bank , no problem ,worked straight away , no problem at all,

 

Tell us more about that, because as far as I'm aware SCB can not activate it for foreigners.

 

Has that been fixed since?

[stupidfarang]

32 minutes ago, worgeordie said:

Been to the bank 3 times  so now have to take photo on mobile phone at home , my daughter sets it up for me,

this app is doing my head in ,tried to do it about 30 times ,causing fighting in the house,  you have got to get your

face inside an oval space on the phone , blink your eyes ,turn left ,right , but for me , it keeps saying "Face covering

detected "  " Open up your face "  what  the xxxx does that even mean , in frustration I have cut my beard off ,but it's still

saying that .

 

I have done the exact same thing at Siam Commercial Bank , no problem ,worked straight away , no problem at all,

I have to get my daughter to do all this , I have a phone (for this App ) but never use it as a phone ,don't like them .

I am 80 years old ,take that into consideration too ,I don't think Bangkok Bank does ,

 

What does this app exactly do , Transfers , check your balance online , anything else?

 

regards worgeordie

 

 

 

had to do the same last week, did it at the bank and the staff helped. You have to smile then open your eyes wide and blink 3 times, then smile and then blink plus look left and right. Crazy, now I can use my account after it was blocked. 

[worgeordie]

1 hour ago, CallumWK said:

 

Tell us more about that, because as far as I'm aware SCB can not activate it for foreigners.

 

Has that been fixed since?

It must have been , as i say did it no problem , unlike Bangkok Bank 

 

regards worgeordie

[worgeordie]

Just been to Bangkok Bank for the 4 th time this morning ,to try and get their APP

to work , spent all day yesterday trying to scan my face to get it to work ,maybe 50

plus times ,will not work 

 

So at the bank , he tried to scan my face ,several times would not work , he scanned

his face and it worked , so does it only work for Thai's I asked , shrugged his shoulders

cannot do , buy an iPhone he said ...never going to happen ,

 

regards worgeordie

[hotandsticky]

5 minutes ago, worgeordie said:

Just been to Bangkok Bank for the 4 th time this morning ,to try and get their APP

to work , spent all day yesterday trying to scan my face to get it to work ,maybe 50

plus times ,will not work 

 

So at the bank , he tried to scan my face ,several times would not work , he scanned

his face and it worked , so does it only work for Thai's I asked , shrugged his shoulders

cannot do , buy an iPhone he said ...never going to happen ,

 

regards worgeordie

 

 

On the bright side......................you can grow your beard again.

[alanrchase]

On 8/11/2025 at 8:02 PM, stupidfarang said:

had to do the same last week, did it at the bank and the staff helped. You have to smile then open your eyes wide and blink 3 times, then smile and then blink plus look left and right. Crazy, now I can use my account after it was blocked. 

You don't have to do all of that, just the expressions it asks for. My only complaint with it is that you are concentrating on the centre of the screen to keep your face in the oval, but the facial expression instructions are at the top of the screen. I normally manage to get it done after two facial expression requests.

[topt]

On 8/11/2025 at 7:55 PM, CallumWK said:

Has that been fixed since?

 

On 8/11/2025 at 9:42 PM, worgeordie said:

It must have been , as i say did it no problem

Not according to my local branch last week so not sure how you managed that - PR perhaps?

 

[orchidfan]

On 8/11/2025 at 7:27 PM, worgeordie said:

Been to the bank 3 times  so now have to take photo on mobile phone at home , my daughter sets it up for me,

this app is doing my head in ,tried to do it about 30 times ,causing fighting in the house,  you have got to get your

face inside an oval space on the phone , blink your eyes ,turn left ,right , but for me , it keeps saying "Face covering

detected "  " Open up your face "  what  the xxxx does that even mean , in frustration I have cut my beard off ,but it's still

saying that .

 

I have done the exact same thing at Siam Commercial Bank , no problem ,worked straight away , no problem at all,

I have to get my daughter to do all this , I have a phone (for this App ) but never use it as a phone ,don't like them .

I am 80 years old ,take that into consideration too ,I don't think Bangkok Bank does ,

 

What does this app exactly do , Transfers , check your balance online , anything else?

 

regards worgeordie

 

 

 

I bought a new Samsung phone after 7 years with the old one. But the old phone had an outdated version of Android which did not allow several apps to update.....including BBL app. My AIS app etc.

 

So, like you, I start to try and activate the new BBL app and had the EXACT same problem as you. (I'm only 75!)

Either my hand wasn't steady enough and/or , without glasses (a requirement) I couldn't read the bl**dy instructions:

# smile showing teeth (impossible)

# blink eyes slowly

# turn head slowly to the left

...etc

Gave up after dozens of attempts (daughter reading out the instructions once I managed to get the solid steady green ring around my face selfie).

BUT it always timed out and back to starting all over again!

 

Next day, got daughter to both, hold the phone and read the instructions (which last only a few seconds) and finally it worked and I'm in!

 

As you say, BBL have not taken into account any glasses wearing, aged senior attempting to do this.

 

Yes I use this app for quick bill paying (amounts due in many cases appearing automatically..eg: AIS, PWA, NT-TOT eBill ) which is much quicker than Online Mobile banking and allows a payment receipt to be sent to WhatsApp etc.

Also transfers to Landlords, wifey, other family members etc are quick and easy and can send a payment verification to LINE etc as per bill payments. 

 

*note transfers over ฿50,000 require the facial recognition full Monty again!!

 

 But it did take an unreasonable time to activate.

[stupidfarang]

4 hours ago, alanrchase said:

You don't have to do all of that, just the expressions it asks for. My only complaint with it is that you are concentrating on the centre of the screen to keep your face in the oval, but the facial expression instructions are at the top of the screen. I normally manage to get it done after two facial expression requests.

I just followed the bank staff instructions, that is what they asked for and thats what I did. Bank branches have differant views on what works, and this worked. 

[CallumWK]

Just did the Kasikorn selfie for a tansfer with my GLASSES ON, sitting at my desk.

No silly demands of blinking, looking left right, smiling and more of that sh!te, just a straight forward selfie

[willr]

On 8/11/2025 at 7:27 PM, worgeordie said:

Been to the bank 3 times  so now have to take photo on mobile phone at home , my daughter sets it up for me,

this app is doing my head in ,tried to do it about 30 times ,causing fighting in the house,  you have got to get your

face inside an oval space on the phone , blink your eyes ,turn left ,right , but for me , it keeps saying "Face covering

detected "  " Open up your face "  what  the xxxx does that even mean , in frustration I have cut my beard off ,but it's still

saying that .

 

I have done the exact same thing at Siam Commercial Bank , no problem ,worked straight away , no problem at all,

I have to get my daughter to do all this , I have a phone (for this App ) but never use it as a phone ,don't like them .

I am 80 years old ,take that into consideration too ,I don't think Bangkok Bank does ,

 

What does this app exactly do , Transfers , check your balance online , anything else?

 

regards worgeordie

 

 

 

Yes have the some problem, spent an hour and half at the bank with staff helping me , turn head to left and right blink 3 times roll your tongue around,stand on one leg, said same take of face covering.

Nearly thrown the phone thru the window.

Rubbish app.

[Unamerican]

On 8/11/2025 at 7:43 PM, ripstanley said:

. I am with Bangkok Bank and only use their website. I only do transfers and no problems

Does anyone need to know this?  What is your point? 

[Unamerican]

On 8/11/2025 at 7:27 PM, worgeordie said:

am 80 years old

Me too, almost! But how is this relevant?