Lazada returns again!

[proton]

In 9 years returned about 8 items out of more than 150, never a problem. Lastest one last week, they said Flash, they picked it up but the site stuck on return pending. Used chat today to explain it was picked up but no refund. She says will sort it out. Later get an email saying they will pick it up tomorrow! More emails telling them thats not possible as they already did, but they stick with flash will collect tomorrow. Phone up, talk to a girl who says she understands will look into it and call back, she does not. Another email implying we gave it to the wrong courier and we have to get in touch with them get it sent back to us then arrange another pick up. They wanted a video or pic of the man who picked it up, but who does that? we do have a receipt he gave us. Poor customer service as they want us to sort it out. How can you give a return to the wrong courier they send?

[scubascuba3]

Better to drop off at Flash

[proton]

14 minutes ago, scubascuba3 said:

Better to drop off at Flash

 

Might do next time, mrs rang the man who collected it, not Flash, who said he would sort it out and ring back, not yet!