The other day I successfully made an appointment online using the Immigration Division app to obtain a queue number/booking to extend my retirement visa later this month. At the end of the process the app confirmed that the booking was successful and I took a screenshot of said confirmation.

Normally I also receive an email from the Immigration Department to my Gmail account with a PDF attachment that I can print out and bring with me on the date of the appointment. The PDF also includes a QR code and the appointment details to show at immigration. This time I did not receive any email at all though.

Right now all I have is the screenshot of the appointment confirmation from the app. I checked inside the app and I cannot find any option to generate or download the PDF from there either.

Has anyone else experienced this? Or have they stopped sending those appointment confirmation emails out with the PDF files? Will it be a problem if I do not have the printed appointment PDF and only the screenshot of the confirmed booking or is there another way to still get a copy of that PDF? I am not really sure what to do next.

just turn up on the day at alotted time.

I just made a 90 day appointment. Like you I thought I didn't get an email. However, it is hiding in my spam folder. Previously emails from immigration have gone straight to my inbox but not this time. I assume you already looked in your spam box?

Otherwise, as suggested, just turn up and show them the app confirmation.

17 minutes ago, BigLek said:

Right now all I have is the screenshot of the appointment confirmation from the app. I checked inside the app and I cannot find any option to generate or download the PDF from there either.

That has happened to me before. Just print the screenshot, its what I did and not a word was said. This was at Changwattana.

When you log in to the appointment system, using your email and PW and receive the OTP, there are two tabs at the top of the screen...

Appointment

History

Your recent appointment request(s) should show up in the History tab. If it's not there, your appointment request wasn't completed properly.

Click on Booking Detail, and Print. Print presents the PDF so you can also download it.

When I make an appointment, the confirming email shows up in my inbox.

9 minutes ago, bamnutsak said:

When you log in to the appointment system, using your email and PW and receive the OTP, there are two tabs at the top of the screen...

Appointment

History

Your recent appointment request(s) should show up in the History tab. If it's not there, your appointment request wasn't completed properly.

Click on Booking Detail, and Print. Print presents the PDF so you can also download it.

When I make an appointment, the confirming email shows up in my inbox.

The winning answer! Yes, login on a PC and the print option appears, this is not available on the app.

58 minutes ago, BigLek said:

At the end of the process the app confirmed that the booking was successful and I took a screenshot of said confirmation.

That is all you need.

Make sure that you make hard copy (print out) of the screenshot.

49 minutes ago, johng said:

just turn up on the day at alotted time.

You need to have hard copy of appointment.

21 minutes ago, bamnutsak said:

When you log in to the appointment system, using your email and PW and receive the OTP, there are two tabs at the top of the screen...

Appointment

History

Your recent appointment request(s) should show up in the History tab. If it's not there, your appointment request wasn't completed properly.

Click on Booking Detail, and Print. Print presents the PDF so you can also download it.

When I make an appointment, the confirming email shows up in my inbox.

Thank you. Yes, that worked. I got the PDF now. Yes, the mobile app doesn't offer the print and download option when you click on booking detail like it does if you login directly through the website. The direct login link for the queue system didn't come up in a Google search though, but eventually I found it through the main Thai Immigration website. I was also able to use a browser on my phone to login to the website. So I was also able to save the file right onto my phone as well. Perfect.

https://gov.immigration1.queueonline.net

As I mentioned, in the past, the confirmation email has always shown up in my inbox too. But this time it didn't. And I checked Spam in Gmail just in case and it wasn't there either. No idea why it never came this time. Guess it's an imperfect world.

1 minute ago, BigLek said:

No idea why it never came this time. Guess it's an imperfect world.

Just posting this for others....

Print out of screenshot would have been sufficient. 100%

28 minutes ago, BigLek said:

Yes, the mobile app doesn't offer the print and download option when you click on booking detail like it does if you login directly through the website.

There is no "mobile app". (There may have been one ages ago?) AFAIK. Just a website.

When I access it on my phone, I can see the Appointment and History tabs. I can view the Booking details and the Print (and View PDF) option.

10 minutes ago, bamnutsak said:

There is no "mobile app". (There may have been one ages ago?) AFAIK. Just a website.

App is still on Playstore, albeit not updated for a long time....

2 hours ago, bamnutsak said:

When I access it on my phone, I can see the Appointment and History tabs. I can view the Booking details and the Print (and View PDF) option.

Exactly. App not required

Also print out of screenshot of booking accepted.

6 hours ago, Upnotover said:

App is still on Playstore, albeit not updated for a long time....

Does this app even work? Other apps Immigration had in the past have gone belly-up.

Using a phone to access the website pages for both online appointments and 90-day reporting, which are optimized for mobile, works like a charm. Would be no need to use an app. Always better to use websites, if you can, instead of installing (another) app.

Just now, rwilem said:

Does this app even work? Other apps Immigration had in the past have gone belly-up.

Using a phone to access the website pages for both online appointments and 90-day reporting, which are optimized for mobile, works like a charm. Would be no need to use an app. Always better to use websites, if you can, instead of installing (another) app.

Yes it works fine, albeit with the limitations already identified. The only advantage in using is is that can log in with your own passcode rather than having to have one emailed to you.

3 hours ago, Upnotover said:

Yes it works fine, albeit with the limitations already identified. The only advantage in using is is that can log in with your own passcode rather than having to have one emailed to you.

Exactly. Thank you for pointing that out. With the app, I can just put in the passcode that I created for the app when I first installed it and then I don't have to wait for an OTP to come via email first to enable login. So it's a bit faster. The one downside is the fact that you can't download the PDF confirmation file from the app as you mentioned.

Here is the link to the app in the App Store for iPhone:

https://apps.apple.com/app/id6459407468

No worries, they never check much. Just go in the designated booth at the designated time and say "Online".

6 minutes ago, Dirk Z said:

No worries, they never check much. Just go in the designated booth at the designated time and say "Online".

No.

A hard copy print out is required.

Certainly at CW

Showing up at the required time will do nothing. I just went through this. Print the page out, don't just leave it on your phone.

I sat across from the lady at my appointed time, and sat there for 45 minutes waiting. With no paper to show her, no appointment.

2 hours ago, Dirk Z said:

No worries, they never check much.

Careful throwing out broad brush statements like that,

At the main immigration office in Bangkok you need a hard copy printed and your queue number comes up on the board at the counter that you are assigned to when it is your time.

22 hours ago, Tod Daniels said:

Careful throwing out broad brush statements like that,

At the main immigration office in Bangkok you need a hard copy printed and your queue number comes up on the board at the counter that you are assigned to when it is your time.

Yet I have not been asked for one more than once. But I agree that it is wise to have one.

Is there a Website for online queue booking for Pattaya. The only one I can find only gives a Bangkok address.

11 minutes ago, bigblubber said:

Is there a Website for online queue booking for Pattaya.

h

https://aseannow.com/topic/1376816-online-appointments-jomtien/?do=share

18 minutes ago, bigblubber said:

Is there a Website for online queue booking for Pattaya. The only one I can find only gives a Bangkok address.

No.

Thanks for the reply but that url does not work anymore

https://aseannow.com/topic/1376816-online-appointments-jomtien/?do=share

The other reply "no" so not possible to book an appointment for extension renewal online for Jomtien office.

2 minutes ago, bigblubber said:

Thanks for the reply but that url does not work anymore

That link does not work.

It was to a thread that explains that appointments not possible at Jomtien

Ok thanks for the info.