Eva Air Incompetent Ground Staff At Swampy

[Starrysky]

I travel regularly to Amsterdam and have done so the last couple of times via Bangkok with Eva Air. I don't know if it's because of the late time passengers arrive at the gate, but the ground staff there are totally incompetent. They have no control whatsoever over the boarding procedure which makes me wonder what would happen if they really had to control the crowd in the case of an emergency? As usual, the biggest handicap is their lack of English skills; whatever they try to say is incomprehensible, but they don't even try to establish any order when it's time to get on the plane. Have passengers leaving on other flights had the same experience?

[crudy21]

Believe me, its not ust limited to Eva staff, China Airlines are equally incompetent.

[adammike]

I have a booked flight with EVA Amsterdam/Bangkok as I only take a carry on bag

can you check in on-line? miss all the Qs.

[Mario2008]

For online check-in look here:

http://eservice.evaair.com/online/html/Eng...an/EIBSA088.asp

For flights from Europe it is not available, but you should be able to use it on your return trip.

[wxpwzrd]

... As usual, the biggest handicap is their lack of English skills; whatever they try to say is incomprehensible, ...

You are flying a country's airline where english is not their native language and this makes them incompetant? Perhaps you should fly KLM.

[Krub]

... As usual, the biggest handicap is their lack of English skills; whatever they try to say is incomprehensible, ...

You are flying a country's airline where english is not their native language and this makes them incompetant? Perhaps you should fly KLM.

Ground staff are almost always local staff ie Thai in Thailand....for any airline

[Navalator]

I travel regularly to Amsterdam and have done so the last couple of times via Bangkok with Eva Air. I don't know if it's because of the late time passengers arrive at the gate, but the ground staff there are totally incompetent. They have no control whatsoever over the boarding procedure which makes me wonder what would happen if they really had to control the crowd in the case of an emergency? As usual, the biggest handicap is their lack of English skills; whatever they try to say is incomprehensible, but they don't even try to establish any order when it's time to get on the plane. Have passengers leaving on other flights had the same experience?

I FLY REGULARLY TO AMSTERDAM ON EVA AND HAVE YET TO EXPERIENCE ANY INCOMPETENCE AS DESCRIBED. BEING A FORMER MEMBER OF THE BOARD OF AN AIRLINE I THINK THAT I AM QUALIFIED TO MAKE A CONSIDERED OBERVATION OF OPERATIONS.

[merijn]

I don't agree that the ground staff is incompetent.

A few months ago my father and mother came over from AMS to BKK with EVA.

As they don't speak English and inn their 80’s I asked EVA staff in AMS if they could organize assistance in BKK for their transfer to the Thai flight to Phuket.

Everything along the way was organized first class on behalf of EVA.

The EVA ground staff in BKK where waiting for them and escorted them via immigration to domestic.

Also on the return flight EVA BKK did a excellent job.

Maybe the boarding is not very organized but that is not EVA fault as this problem exists with all boarding’s in BKK.

[Starrysky]

I don't agree that the ground staff is incompetent.

A few months ago my father and mother came over from AMS to BKK with EVA.

As they don't speak English and inn their 80's I asked EVA staff in AMS if they could organize assistance in BKK for their transfer to the Thai flight to Phuket.

Everything along the way was organized first class on behalf of EVA.

The EVA ground staff in BKK where waiting for them and escorted them via immigration to domestic.

Also on the return flight EVA BKK did a excellent job.

Maybe the boarding is not very organized but that is not EVA fault as this problem exists with all boarding's in BKK.

.

Yes, I really did mean that the boarding isn't well organized and I think that the Thai staff in that situation need better English skills. Of course I know nearly all the ground staff for different airlines at the airport are Thai; my only point about mentioning the EVA staff is that I think Eva airlines should organize language lessons for their representative staff. So should all international airlines.

The same goes for staff in many duty free shops. When I was there last time buying an international plug, I had to translate (I speak enough Thai) for a customer who wanted to buy a camera. None of the 3 sales staff were proficient enough in English to answer the man's (fairly simple) questions. He certainly wouldn't have bought the camera if someone hadn't helped him.

[moe666]

A few years ago changed EVA flight 3 times in one day, the last change happened when we were about to board. The gate staff was great escorted me back thru immigration and bags were waiting at the claim area on a cart. All of this at no charge. The only airline I will now fly to BKK.

[WISteve]

I travel regularly to Amsterdam and have done so the last couple of times via Bangkok with Eva Air. I don't know if it's because of the late time passengers arrive at the gate, but the ground staff there are totally incompetent. They have no control whatsoever over the boarding procedure which makes me wonder what would happen if they really had to control the crowd in the case of an emergency? As usual, the biggest handicap is their lack of English skills; whatever they try to say is incomprehensible, but they don't even try to establish any order when it's time to get on the plane. Have passengers leaving on other flights had the same experience?

I FLY REGULARLY TO AMSTERDAM ON EVA AND HAVE YET TO EXPERIENCE ANY INCOMPETENCE AS DESCRIBED. BEING A FORMER MEMBER OF THE BOARD OF AN AIRLINE I THINK THAT I AM QUALIFIED TO MAKE A CONSIDERED OBERVATION OF OPERATIONS.

And hasn't anyone told you that all caps is considered YELLING on an internet board?

It's inconsiderate at the least.

Haven't used EVA at Swampy yet but many times at Don Muang and they were always above average as I recall.

All it takes is one or two new staff to foul-up an event such as a plane boarding.

I think the other experiences posted (particularly the parents traveling; very good to hear) would indicate perhaps your experiences weren't the norm with EVA.

~WISteve

[operator]

I have just arrived back from BKK with Eva and in fairness to Eva the announcement system at the airport is atrocious. It's so quite you can hardly hear what is being said at the departure gate.

[geriatrickid]

I used to be a big fan of EVA but I have observed that there has been a consistent deterioration of quality in basic service levels in the past 6 months. I'm a gold card member, which means I fly enough on the carrier to see what's been going on.

Gate staff are under the direction of EVA management. If the local gate crews are sloppy it is because the local management has not properly trained and supervised the staff. TG which faces the same economic hardships as EVA still manages to run its long haul gates efficiently. The reason is that Thai has the personnel to properly staff the gates and there are TG managers that can make decisions at the gates.

A review of flight statistics shows a disturbing deterioration of BR departure & arrival hours. A late departure means that the plane which has to be turned around at the arrival destination is also delayed etc. EVA doesn't have enough equipment to quickly address equipment breakdowns. The trickle down effect? Pandemonium at some gates as ticket agents were called back to address rebooking needs leaving the gates understaffed.

EVA was an excellent airline. Unfortunately, the current reduction in capacity along with a tight grip on staffing levels (all to contain costs at a carrier that is bleeding red) is causing ripples. The net effect for me is that I have switched to alternative 4 star carriers which do not show the same severity of problems. (Also much cheaper airfares than BR now.) Ever since BR got its 4 stars, the wheels have come off the operations. As the significant lower prices offered by ANA/JAL/China Air eat into Eva's premium paying PAX, the problem will only get worse.

[orchis]

I didnt have that experience. Neither with eva nor china, i admire how they can keep the dutch hoi polloi in check. but i changed from eva emerald to china business because eva becomes a little bare boned to my taste.