I've order a usb mic online with a company called ProPlugin (http://proplugin.com/).

Since I've made the payment, I have no news about my order. I tried to contact them via email to figure out if they got the bank transfert I made for them. No answer.

The company has a good reputation here on Thai Visa so I was wondering if it was normal here in Thailand not to reply to your customers and just send the product ?

Thanks

Finally got an email with EMS number so I guess they got my payment though they still didn't reply about that.

Just poor customer service nothing else...

I used to use pro plugin a lot and recently stopped using them do to poor services. The past couple of times I phoned them with inquiries for certain equipment and they told me they would get back to me after checking stock and prices, but they never did both times. However, both these times I had contacted their newer branch store at gateway on bits ekamai. Prior to this I had always used their ladprao store which offered great service. I now use Music BLVD. There's a young guy there that gives really great service who will go out of his way to find me what I need even when he doesn't have it in stock.