Tot Goldcyber

Why are tot so rubish after weeks of my connection working then not working and many calls to tot finally they told me that they were having so many problems with there server in bangkok that i will have to down grade from 1MG to 512K. After telling her that we had a contract and i had paid in advance for the goldcyber service but i was still told that i would have to change silvercyber for a more reliable service and not just me she told me many more pepole would have to down grade because of the demand on the server. So why is it they can guaranty uninterrupted high speed internet at the new airport but not at my home. So if you are having problems with goldcyber and keep geting network error you to may have to down grade to. I find tots attitude to its customers extremeley poor i am going to the tot office tomorrow to find out what can be done but to be honest i have had enough of tot poor service so if any one can tell me of a reliable internet service provider please let me know