Help (again)

[White Christmas13]

I do have a problem with sound if I watch a news report which 

includes a video I do not get any sound at all even watching 

movies on you tube are silent if I watch a movie which does 

not have sound and download it and play it afterwards the 

sound returns all the movies I have on the comp play sounds

with no problem at all I tried to follow tips from experts on 

the net but what ever I try does not seem to help at all so 

I only have the problem while watching live on the net 

I am running out of ideas what else to do anybody knows

what the problem is ?

[Chicog]

I'd start by getting your keyboard fixed. The Period key doesn't appear to work.

Secondly, when you say if you download it and play it, you get sound, is that on the same computer? Ah, I see it is.

 

Is the volume turned up on the Youtube controls?


 

Edited November 8, 2016 by Chicog

[rawhod]

51 minutes ago, Chicog said:

I'd start by getting your keyboard fixed. The Period key doesn't appear to work.


 

 

Nor do the punctuation keys, apart from the question mark.....lol

[ignis]

Have the same sort of problem for a long time, No idea what is causing it but if no sound then re-boot PC = sound works again..

 

Yes the above is only the problem while watching live on the net, anything already on the PC sound is fine..  

[White Christmas13]

16 hours ago, Chicog said:

I'd start by getting your keyboard fixed. The Period key doesn't appear to work.

Secondly, when you say if you download it and play it, you get sound, is that on the same computer? Ah, I see it is.

 

Is the volume turned up on the Youtube controls?


 

Yes all the volume controls are turned up I do not have any problems 

playing the movies I have on the computer just when I watch 

something on the net for example if I click on any clips on TV or 

news reports I get no sound at all it's driving me crazy 

[chrisinth]

What OS are you running WC13? Have you ran the audio troubleshooter?

 

These snaps are from W10 (can't remember if these are different for W7 or not)

 

[chrisinth]

If the troubleshooter doesn't fix it, try the following steps (not sure if this will do anything for you, but my system works fine!)

 

 

 

Don't forget to enable Dolby as well.

[White Christmas13]

2 hours ago, chrisinth said:

If the troubleshooter doesn't fix it, try the following steps (not sure if this will do anything for you, but my system works fine!)

 

 

 

Don't forget to enable Dolby as well.

Thanks for your information but I tried all that and all my settings 

are correct the trouble shooter can not find anything wrong with the 

sound when I test the sound it is perfect and clear all the movies

I have on the computer play the sound it only disappears when

I go on line( for example clicking  on you tube or any other items)

can't listen to any news reports on Thai Visa either 

[Beachcomber]

Do you have a audio manager installed. This is different from the "Sound" settings as supplied with Windows.

Something like this:- 

 

[n210mp]

Hello BC

 

Not by any chance using an  HDMI cable to a bigger screen  TV from your PC are you?

 

[Peterw42]

If I am reading correctly OP would be using a browser for online content and a local player for downloaded content.

Maybe something to do with the browser. Try another browser or disable addons. 

 

 

 

 

Edited November 9, 2016 by Peterw42

[White Christmas13]

2 hours ago, n210mp said:

Hello BC

 

Not by any chance using an  HDMI cable to a bigger screen  TV from your PC are you?

 

No I am not

[White Christmas13]

44 minutes ago, Peterw42 said:

If I am reading correctly OP would be using a browser for online content and a local player for downloaded content.

Maybe something to do with the browser. Try another browser or disable addons. 

 

 

 

 

Yes I think you are right I am using Chrome because on Microsoft Edge I can't 

use my ad blocker I tried using Internet explorer and I have sound

But I really like to keep chrome  

[Peterw42]

16 hours ago, White Christmas13 said:

Yes I think you are right I am using Chrome because on Microsoft Edge I can't 

use my ad blocker I tried using Internet explorer and I have sound

But I really like to keep chrome  

 

should be easy to fix, disable extensions, reinstall flash, reinstall chrome etc

[kkerry]

22 hours ago, White Christmas13 said:

No I am not

 

Are you able to use a HDMI connection between your laptop and tv? I found using HDMI rather than VGA solved my audio problems. I also needed to adjust an audio setting in the tv audio settings to get it synced. 

[Rob13]

23 hours ago, White Christmas13 said:

But I really like to keep chrome  

 

 

Clear all your cookies. If that doesn't fix it, try uninstalling and then re-installing the Chrome.

Edited November 10, 2016 by Rob13

[lostinisaan]

On 11/10/2016 at 8:37 PM, Rob13 said:

 

 

Clear all your cookies. If that doesn't fix it, try uninstalling and then re-installing the Chrome.

 

 

+ 1. It's obviously an add or a wrong Google setting. Delete and download the newest version. Your ad blocker seems to block your sound !!!