UKVI survey

[sandyf]

Question on the survey.

 

Based on your experience, if you could do one thing to improve the application process, what would it be? Please tell us in the box below.

Suggestions?

[bobrussell]

The question is 'improve the application process'.

Seems a perfectly valid question to be asking applicants!

Start with fees paid in £'s rather than dollars!

[trigpoint]

What survey is it? Where are all the questions pertaining to the survey? I've got a lot of answers for them.

[rasg]

It sounds like the survey that UKVI ask the applicant to complete after a visa application.

[trigpoint]

Quote

 

Didn't get asked/sent a survey after our recent visa decision last week.

[rasg]

Yet...

 

My wife has had three but they tend to arrive a few weeks after the visa decision.

[bobrussell]

They are not going to get people to complete a survey on the quality of the decision making! that would be far too brave.

I suspect this is a way to beat VFS over the head or give them a pat on the head for doing a job adequately!

[rasg]

The majority of applicants are granted visas.

 

Maybe they don't send the survey to applicants who have been refused...

 

[Dave8237]

On 6/16/2017 at 11:50 AM, bobrussell said:

The question is 'improve the application process'.

Seems a perfectly valid question to be asking applicants!

Start with fees paid in £'s rather than dollars!

I filled this questionaire in yesterday, and said the same thing, about the payment. I did all the application in the UK on line for my wifes 6 month visitor vis

[Trevor1809]

Do UKVI guarantee not to blacklist anybody who doesn't give them a good satisfaction rating.

[bobrussell]

You are giving UKVI rather more credit than they are due. They are not well enough organised for that! I bet the survey is processed by an external company and UKVI get 'performance figures'.

This is still about the application process so should cover the website, forms and VFS performance.

[thonglorjimmy]

8 hours ago, bobrussell said:

I bet the survey is processed by an external company and UKVI get 'performance figures'.

This is still about the application process so should cover the website, forms and VFS performance.

I responded to an automated survey following a non visa related interaction with the British Embassy and I recently received a telephone call from an external survey company based in London, asking about my experience. They were on the phone for about 45 mins and they stressed that whilst my responses would be shared, along with others, my name wouldn't, they paid me thirty quid for my trouble.

Yes, I am aware that these customer satisfaction surveys are used to see if Government Departments are meeting their KPI's.