Bangkok Bank problems

[seajae]

Bangkok Bank online account has been playing funny buggers since yesterday, last night it kept saying too many customers were trying to access it and to try again later but it didnt change  so gave up, today it kept telling me my account information was wrong and I had used the wrong password. Finally got in to check my account then it all started saying they were too busy again, anyone else having problems with them, now I cannot access it at all

 

Edited November 15, 2019 by seajae

[Skallywag]

There are many actual brick and mortar branches of Bangkok Bank, maybe try and visit one to get help.

They are open Saturdays and many of them are open until 9pm if inside a mall

Believe it or not, 20 years ago there was no "online" banking, it was all done inside a bank (or ATM)

Sometimes it is best to actually go and talk to the people who work for the company/bank.

 

I can see 10-20 years from now people on ThaiVisa asking about how to get their sex-bot to work after it "codes" out or the remote wont work 555 . Am definitely an analog guy living in a digital world 

[Crossy]

Right now it's working fine for me on ToT northern BKK using Chrome on a PC.

 

@seajae are you using a browser or the app?

 

[KhunBENQ]

Currently both website and app work.

But I had problems with the website occasionally during the year.

But no such messages, just spinning wheel forever, timeout message from the browser or the like.

Sometimes it took endless to receive notification email about the login (20 min or more).

Edited November 15, 2019 by KhunBENQ

[mstevens]

The Mrs reported problems with the Bangkok Bangkok site a month ago which lasted several hours, and that was not the first time. It usually comes right later in the day....so hopefully it's nothing urgent you need to do and with a bit of luck it will all be working again real soon.

[mamypoko]

Happened to me, too. From first failed attempt to success was about an hour. 

[kokopelli]

Yesterday had the same problem as the OP but after trying several tryies it was back to normal.

[fredge45]

Their IT systems are rotten - most DOS based and ancient as you can find.

[The Fugitive]

23 hours ago, Skallywag said:

There are many actual brick and mortar branches of Bangkok Bank, maybe try and visit one to get help.

They are open Saturdays and many of them are open until 9pm if inside a mall

Believe it or not, 20 years ago there was no "online" banking, it was all done inside a bank (or ATM)

Sometimes it is best to actually go and talk to the people who work for the company/bank.

 

I can see 10-20 years from now people on ThaiVisa asking about how to get their sex-bot to work after it "codes" out or the remote wont work 555 . Am definitely an analog guy living in a digital world 

Totally agree! I try my best to encourage everyone to continue paying their water and electricity in cash at the local depots/offices. Otherwise, in future, jobs will be lost and we won't have anywhere to make cash payments and report faults. 

[chilly07]

Yes had an unusual problem 2days ago and couldn't get in first to their website and secondly after entering ID and password. Next day it worked ok. Got the impression it was overloaded.

[dick turpin]

Online banking in Thailand...… you cannot be serious.

[wgdanson]

7 minutes ago, dick turpin said:

Online banking in Thailand...… you cannot be serious.

Never any problems with my Bkk Bank or Kasikorn. Online or app.

[BritManToo]

On 11/15/2019 at 3:43 PM, seajae said:

anyone else having problems with them, now I cannot access it at all

Did you have 5M baht in your account?

I don't have online banking any more, but I do have 'app' banking which works faultlessly.

Edited November 16, 2019 by BritManToo

[Max69xl]

A known Bangkok Bank error: 

If the app was installed using Wifi,then login using mobile data is sometimes not possible, and vice versa. I reported it to Bangkok Bank but they don't seem to understand the problem. Otherwise everything is ok both with PC and phone. 

[wgdanson]

32 minutes ago, Max69xl said:

If the app was installed using Wifi,then login using mobile data is sometimes not possible, and vice versa

Who told you that, it is absolute rubbish.

And vice versa from 'sometimes not possible' is 'sometimes possible' or 'always not possible' !

[samsensam]

 

just looking at the quality of design and functionality between my online bank back home and here (K bank) i'd say thailand's banking industry has a long way to go. i'm reconciled to using branches and people until i see considerable online improvement.

[thrilled]

Try different web browsers and maybe a different computer also. If things don’t go right do business with a different bank.

[petertucker48]

3 hours ago, chilly07 said:

Yes had an unusual problem 2days ago and couldn't get in first to their website and secondly after entering ID and password. Next day it worked ok. Got the impression it was overloaded.

Stopped working Thursday/Friday had to go to bank to sort out.

Bank assistant thought I had not put in correct password etc. !!

[Max69xl]

1 hour ago, samsensam said:

 

just looking at the quality of design and functionality between my online bank back home and here (K bank) i'd say thailand's banking industry has a long way to go. i'm reconciled to using branches and people until i see considerable online improvement.

It's not up to the banks what you can do online in Thailand. There are lot of regulations and Bank of Thailand is the boss. 

[Max69xl]

41 minutes ago, thrilled said:

Try different web browsers and maybe a different computer also. If things don’t go right do business with a different bank.

I'm using Chrome when I access Bangkok Bank online on my computer, and I have never had a problem logging in. 

[SteveK]

Sometimes when I use Thai apps, I suspect that they were programmed on a computer that still runs on wooden cogs, by a person that has never programmed before in their life.

[timendres]

2 hours ago, samsensam said:

just looking at the quality of design and functionality between my online bank back home and here (K bank) i'd say thailand's banking industry has a long way to go. i'm reconciled to using branches and people until i see considerable online improvement.

The KBank mobile app is quite impressive, in my opinion. Without question, it is better than anything I have used back in the US. Their online web-based platform needs to come up to the same standard, as it is still quite lame. Bangkok Bank is still in the dark ages compared to Kasikorn.

[Max69xl]

3 minutes ago, timendres said:

The KBank mobile app is quite impressive, in my opinion. Without question, it is better than anything I have used back in the US. Their online web-based platform needs to come up to the same standard, as it is still quite lame. Bangkok Bank is still in the dark ages compared to Kasikorn.

I agree,the K-Bank app is much better than the Bangkok Bank app. I'm using both of them, but for different payments. 

[kevinmartyn]

The bottom line is "online banking" with the Bangkok Bank is NOT secure! On top of that reality a bank will never admit to any wrong doing. I have written to the head office of the Bangkok Bank in Sala-dang several times without a single reply received!

 

To that end try contacting Any Bangkok Bank from overseas and you will find it impossible even after pressing 2 for english-it still continues in Thai!

 

Anyway moving on. In case you are wondering ive been with Bangkok Bank since 2007. The only TIME they phoned me was to inform me they had received my 2.4mm Thai baht transfer. Mm

[Max69xl]

17 hours ago, The Fugitive said:

Totally agree! I try my best to encourage everyone to continue paying their water and electricity in cash at the local depots/offices. Otherwise, in future, jobs will be lost and we won't have anywhere to make cash payments and report faults. 

Is that your advice? Pay bills in cash instead of using online banking? 

Maybe you're against ATM-machines,too? 

[Max69xl]

3 hours ago, kevinmartyn said:

The bottom line is "online banking" with the Bangkok Bank is NOT secure! On top of that reality a bank will never admit to any wrong doing. I have written to the head office of the Bangkok Bank in Sala-dang several times without a single reply received!

 

To that end try contacting Any Bangkok Bank from overseas and you will find it impossible even after pressing 2 for english-it still continues in Thai!

 

Anyway moving on. In case you are wondering ive been with Bangkok Bank since 2007. The only TIME they phoned me was to inform me they had received my 2.4mm Thai baht transfer. Mm

"The bottom line is "online banking" with the Bangkok Bank is NOT secure!"

Why isn't online banking with Bangkok Bank secure? 

[cauldlad]

They were doing maintenance yesterday so maybe a knock on effect when the system came back up ??

[Skeptic7]

On 11/15/2019 at 3:58 PM, Skallywag said:

There are many actual brick and mortar branches of Bangkok Bank, maybe try and visit one to get help.

They are open Saturdays and many of them are open until 9pm if inside a mall

Believe it or not, 20 years ago there was no "online" banking, it was all done inside a bank (or ATM)

Sometimes it is best to actually go and talk to the people who work for the company/bank.

 

I can see 10-20 years from now people on ThaiVisa asking about how to get their sex-bot to work after it "codes" out or the remote wont work 555 . Am definitely an analog guy living in a digital world 

Ya think?!? 

[Tomahawk21]

no

 

[Huckenfell]

Not really, but last Tuesday AM. 12th Nov., i deposited money through an English bank into my Bangkok Bank Acct. Today is after midday Monday 18th Nov., and money still not in my Bangkok bank account. Is this time delay normal.