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Posted

I order a lot of small stuff from aliExpress, I always check that the shipping is tracked and if not upgrade to a tracked option.

 

I've had a few items just stop moving and I simply hit the dispute button just before the protection expires. Never had a problem getting a refund for non-delivery. 

 

I recently ordered 10 of an item, one didn't function, started a dispute with a video of it not working (next to one that did), aliExpress processed a refund (a low value item) without the seller even being involved (which surprised me).

 

  • Like 2

"I don't want to know why you can't. I want to know how you can!"

Posted
13 hours ago, fishtank said:

If this goes tits up I won't be getting anything else from AliExpress. Don't need the hastle.

This is what they do, they extend payment protection so if you say not received, you can't continue the dispute

Screenshot_20200116-085510.png

Screenshot_20200116-085515.png

Posted
3 minutes ago, scubascuba3 said:

This is what they do, they extend payment protection so if you say not received, you can't continue the dispute

Screenshot_20200116-085510.png

Screenshot_20200116-085515.png

That is exactly what happened to me, originally delivery date was up to 28 days, they extended the payment protection twice after that and I could only open a dispute after 3 months.

Once the dispute was open AliExpress reimbursed me, the seller repeatedly begged me not to open a dispute !

 

Posted

Sent an Email to DPEX this morning and got a prompt reply.

I can't be bothered to argue as I just want my package.

BTW the cost plus shipping was 3,800 Baht.

 

 
Quote

 

Dear     
This is to inform you that your shipment from CHINA  has arrived in BKK.    
AWB:555926467670
Origin :CHINA    
Good Description:Aluminum Aquarium lighting fixture
Weigth:3500 g    
However,  there is a duty & tax payment imposed by BKK custom for this shipment and we need a confirmation of 
acceptance of the duty & tax payment from you.
Duty Thb. 488.85 *Customs Receipt
Vat Thb. 205.32 *Customs Receipt
Handling Fee Thb. 214.00 *DPEX receipt
Total amount   908.17   

 

 
  • Like 1
Posted
On 1/15/2020 at 8:54 PM, Kwasaki said:

Same me no problems  some arrive quickly some don't, it is Chinese New Year think about it.

I got an order yesterday from china...no extra tax...1500 baht worth product...everything perfect.

Posted
2 hours ago, Thian said:

I got an order yesterday from china...no extra tax...1500 baht worth product...everything perfect.

With all the motorcycle parts I've ordered from UK,  US, Taiwan also 6 items from China never had a problem with Thai Customs.

Only delivery times from some AliExpress suppliers vary a lot from China.

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