Jaws1973 Posted October 12, 2021 Share Posted October 12, 2021 My Wife and I just got our second AZ jab today at a private hospital in Bangkok. Upon downloading the Mor Prom App, my Wife's details worked fine however I kept getting a quick error message which popped up (in Thai) after entering my 13 digit ID and telephone number. Thinking that some of my details were entered in error, I called the hospital, but they confirmed that that my telephone number etc. were correct in the system. Does anyone else have this issue or any ideas on how to proceed? 1 Link to comment Share on other sites More sharing options...
Chris.B Posted October 12, 2021 Share Posted October 12, 2021 Do you mean your Vaccine ID number or your pink card ID number? Link to comment Share on other sites More sharing options...
Jaws1973 Posted October 12, 2021 Author Share Posted October 12, 2021 18 minutes ago, Chris.B said: Do you mean your Vaccine ID number or your pink card ID number? My Vaccine ID number provided on the certificate starting with 600000... Link to comment Share on other sites More sharing options...
poohy Posted October 12, 2021 Share Posted October 12, 2021 NB I found originally It would only work on mobile data not home internet it still has trouble loadimg when i use internet Mobile data no problem Link to comment Share on other sites More sharing options...
NE1 Posted October 12, 2021 Share Posted October 12, 2021 Mine wouldn't work either , kept saying phone number was wrong. I always check stuff like this before leaving establishments. I showed one of the vaccine admin girls, she took my details and came back 20 mins later and it was working. I think somebody had entered my phone number incorrectly into the system. Link to comment Share on other sites More sharing options...
Wiggy Posted October 12, 2021 Share Posted October 12, 2021 Mine didn’t show up on Mor Phrom until a few hours after the jab. 1 Link to comment Share on other sites More sharing options...
Skeptic7 Posted October 13, 2021 Share Posted October 13, 2021 Doesn't work. No surprise Typically Thailand. 2 Link to comment Share on other sites More sharing options...
XJPSX Posted October 13, 2021 Share Posted October 13, 2021 Mine worked. You should also get the yellow passport booklet. Link to comment Share on other sites More sharing options...
rutteketuut Posted October 13, 2021 Share Posted October 13, 2021 Not working for me either. Later gonna get the yellow booklet. 1 Link to comment Share on other sites More sharing options...
Farmerslife Posted October 13, 2021 Share Posted October 13, 2021 The software is a bit clunky. Try uninstalling it and then download the app again and reinstall. I had a similar problem and this cleared it for me. Worth a try? Link to comment Share on other sites More sharing options...
PBob Posted October 13, 2021 Share Posted October 13, 2021 Had the problem with the Mor Phrom app not recognising my phone number, after trying for several days after 2nd jab. Checked with hospital and Mor Phrom help desk and the phone number linked to jab registration was correct. Mor Phrom help desk suggested we register using Line app and everything worked, including Mor Phrom app. Link to comment Share on other sites More sharing options...
Jaws1973 Posted October 13, 2021 Author Share Posted October 13, 2021 57 minutes ago, PBob said: Had the problem with the Mor Phrom app not recognising my phone number, after trying for several days after 2nd jab. Checked with hospital and Mor Phrom help desk and the phone number linked to jab registration was correct. Mor Phrom help desk suggested we register using Line app and everything worked, including Mor Phrom app. Thanks for the advice...any tips on how to find/use the Line App. I tried searching in Line for both Mor Phrom and came up with nothing related... Link to comment Share on other sites More sharing options...
NewGuy Posted October 13, 2021 Share Posted October 13, 2021 It took days for it to show up on my wife’s Mor Phrom (the hospital told us 3 days, but that was optimistic). First to come to the app was the jab info, days later for the certificate. How do you print the certificate? Link to comment Share on other sites More sharing options...
mtls2005 Posted October 13, 2021 Share Posted October 13, 2021 18 hours ago, Jaws1973 said: Does anyone else have this issue or any ideas on how to proceed? Is there a QR code on your paperwork? Maybe try that to get to your MoPH record? Link to comment Share on other sites More sharing options...
RafPinto Posted October 13, 2021 Share Posted October 13, 2021 I will have my 2nd Astra vaccine on 24th. Which app is it? Mor Chana or Ministry of Public Health. Those 2 come up on Play Store. Link to comment Share on other sites More sharing options...
Wiggy Posted October 13, 2021 Share Posted October 13, 2021 24 minutes ago, RafPinto said: I will have my 2nd Astra vaccine on 24th. Which app is it? Mor Chana or Ministry of Public Health. Those 2 come up on Play Store. Search for “mor phrom”. That should locate it. 1 Link to comment Share on other sites More sharing options...
Popular Post Bangkok Barry Posted October 13, 2021 Popular Post Share Posted October 13, 2021 Why do you need an app? The paper print out from the hospital has all the info such as name, address, the 6+ number, vaccine date and type and batch number. 4 Link to comment Share on other sites More sharing options...
petermik Posted October 13, 2021 Share Posted October 13, 2021 6 hours ago, Bangkok Barry said: Why do you need an app? The paper print out from the hospital has all the info such as name, address, the 6+ number, vaccine date and type and batch number. The app is far more convenient to show proof than a piece of paper....lose/damage paper and what do you do....register through the app and its stored for ever,plus Thai,s can readily recognise it...no brainer. Link to comment Share on other sites More sharing options...
Bangkok Barry Posted October 13, 2021 Share Posted October 13, 2021 3 minutes ago, petermik said: The app is far more convenient to show proof than a piece of paper....lose/damage paper and what do you do....register through the app and its stored for ever,plus Thai,s can readily recognise it...no brainer. Well, for something that is pretty important I am making sure that my paper proof won't get lost or torn. It's in a protective bag and stored in a drawer until I need it. I also won't lose it if my phone gets lost or stolen. BTW, Thais can also recognise the paper version as it's not only in Thai but in English too. I don't know if the app is bilingual as, like others, I couldn't get it to work. The paper one always works. I will, though, visit where I had my jabs and see if they can sort out the app problem. So, it's a no brainer for me to use the always working, no matter what, paper version. But that's me. I realise that, these days, many like to use apps even though they might be less efficient. Link to comment Share on other sites More sharing options...
DogNo1 Posted October 13, 2021 Share Posted October 13, 2021 The lady at Bang Sue told me that my passport number would work with Mor Phrom. It doesn't. What can I do to get a vaccine certificate? I will get a flu shot at Bumrungrad soon. Can I get the certificate from them? Link to comment Share on other sites More sharing options...
RafPinto Posted October 13, 2021 Share Posted October 13, 2021 2 hours ago, Wiggy said: Search for “mor phrom”. That should locate it. On google play store comes: Ministry of public health and MorChana. Link to comment Share on other sites More sharing options...
JJBloke Posted October 13, 2021 Share Posted October 13, 2021 I've succeeded, after having the same problems as everybody reports. I've written up what I did on a new thread: I really think this should work, but apologies if there's anyone who it doesn't solve this for : 1 Link to comment Share on other sites More sharing options...
Dirk Z Posted October 13, 2021 Share Posted October 13, 2021 I just scanned the QR code on the certificate i got from the hospital. This produces an approval which is the same as from the app. Make a screen shot and crop it a bit. 1 Link to comment Share on other sites More sharing options...
champers Posted October 13, 2021 Share Posted October 13, 2021 I have seen how my local Immigration office treats peoples' personal information, using it as scrap paper with no respect or regard to the security or privacy of personal details. I will not willingly sign up to any Thai Government app. Link to comment Share on other sites More sharing options...
Drew3223 Posted October 13, 2021 Share Posted October 13, 2021 @Dick Z do you mean a mostly green screen which says Covid 19 Vaccine and test result certificate, and some red Thai writing in a white box? Does anyone know if this is the equivalent of what we see in Mor Prom app? I cannot seem to register... Link to comment Share on other sites More sharing options...
Dirk Z Posted October 13, 2021 Share Posted October 13, 2021 21 minutes ago, Drew3223 said: @Dick Z do you mean a mostly green screen which says Covid 19 Vaccine and test result certificate, and some red Thai writing in a white box? Does anyone know if this is the equivalent of what we see in Mor Prom app? I cannot seem to register... Yes, that one. It looks exactly the same as in the app. 1 Link to comment Share on other sites More sharing options...
Andrew Dwyer Posted October 13, 2021 Share Posted October 13, 2021 Mor Prom app on IOS looks like this: 1 Link to comment Share on other sites More sharing options...
Nemises Posted October 13, 2021 Share Posted October 13, 2021 2 hours ago, petermik said: The app is far more convenient to show proof than a piece of paper....lose/damage paper and what do you do....register through the app and its stored for ever,plus Thai,s can readily recognise it...no brainer. What you do is take a photo of the hospital’s paper print out and store it in the cloud so it’s forever accessible from any device… no brainer. 1 Link to comment Share on other sites More sharing options...
NewGuy Posted October 13, 2021 Share Posted October 13, 2021 Some are mentioning a paper print out from the hospital. The Pattaya Hospital wouldn’t give my wife any print out, but said wait three days and it will be on Mor Phrom. Still wondering how to print out the certificate (of the 8 choices, Vaccine Covid-19 Certificate is choice 3). Her Mor Phrom certificate is mainly in Thai including her name. How will showing it to a Canadian immigration officer be considered adequate information? Link to comment Share on other sites More sharing options...
Jaws1973 Posted October 13, 2021 Author Share Posted October 13, 2021 6 hours ago, JJBloke said: I've succeeded, after having the same problems as everybody reports. I've written up what I did on a new thread: I really think this should work, but apologies if there's anyone who it doesn't solve this for : After trying to uninstall the app and reinstall repeatedly for the last two days, I just read your thread @JJBloke and decided to try again. Miraculously it worked perfectly (maybe the updated version fixed these bugs)! Thank you all for the great advice...stay safe and keep well. Link to comment Share on other sites More sharing options...
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