April 7, 20223 yr December 2019 booked a ticket withAir Franc,e May 2020 THEY cancelled the flight which is important for your rights, I asked if I could just have an open ticket as didnt know when things were going to improve they agreed ok, Ticket 65k baht . December 2020 still couldnt book a flight due to covid regs,mailed Air France Thailand ticket ok ,just have to pay any fare difference when re book. March 2021 Same answer, March 2022 they inform me when I asked that ticket is expired and no refund!!!! Never one to give up I asked them many questions, nope no refund pointed out some of their ads state ALL tickets refundable until 2022 MARCH, applied online for their refund, first answer no refund, applied again using klm site (air france klm same same) second answer no refund, all dealt with in Thailand. Getting more peed off with them as theyd had that money +2 years I contacted Air France IN FRANCE told them I wanted a refund or would have to go through ADR (alternative dispute resolution) in the UK ( Uk citizen) 2 days later full refund to my UK bank. The question is though WHY AIr France Thailand declined both times stating ticket expired, incompetence? theft? what?...... When mentioning a refund in Thailand with Thai staff they said if approved 2 months to refund.... Reeks more of something if you ask me, have informed the Thai Air France that French AIr France has refunded me, doubt there will be any response. The main thing is they really have no understanding of what I was asking/telling them, the AIR FRANCE hea d office in Paris needs to give them a good kick in the behind. Makes me wonder how many other Air France /KLM customers gave up when told no refund in Thailand, Air France Paris actually phoned me in Thailand about the refund and settled it real fast.
April 7, 20223 yr Still waiting for refund from Thai Airways for flight canceled in April 2020. Don't care much, there are other airlines with refund track record.
April 7, 20223 yr Author 10 hours ago, Klonko said: Still waiting for refund from Thai Airways for flight canceled in April 2020. Don't care much, there are other airlines with refund track record. Its more about Tha THAI Air France response (poor) a s opposed to the FRENCH Air France response (better)
April 9, 20223 yr Probably no-one in Air France Thailand office with the initiative or authority to do what's right. Once you got in touch with the main office someone dealt with it properly. Lesson to learn is to deal with HQ wherever possible.
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