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If you receive an email requesting verification of your ID then you must follow the directions in the email.

You will find details of requirements within your account, notification , alerts,"we need to verify your ID" open this alert and follow directions.

In my case I downloaded the ID Verification document, completed this then had a copy of my passport certified,mailed this to provided Adelaide address by registered mail.

Send email to [email protected]

Explain your actions and that you are in Thailand,attach copies of endorsed passport and ID verification docs include copy of envelope with postal stamp, finally include a tracking number from your post office receipt,you will receive a confirmation email from them

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