Airlines ordered to end paid-for priority check-ins

People line up for check-in procedures at HCMC's Tan Son Nhat Airport. Photo by VnExpress/Quynh Tran

Airlines have stopped charging customers for the controversial "quick check-in" services starting Wednesday on orders from the Civil Aviation Authority of Vietnam (CAAV).

Dinh Viet Son, deputy head of the CAAV, said that while the law doesn’t ban businesses from providing services to prioritize certain customers, the practice of charging extra fees for quick check-in procedures may negatively affect customer service quality, customers' interests and generate negative social sentiments.

The practice had indeed provoked public outrage that was expressed on social media, but Son cited other problems as well.

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