Anyone else had a problem with Commonwealth Bank (CBA) demanding verification of ID, etc?

 

I'm in TH for some time and tried to fill in the details - many times - but every time, the online program tells me I am wrong and have to visit my local branch to show ID. That won't be likely till next year but now they are saying I have to do so within 30 days. Yes I DO know my name, birthdate and ID details but program won't accept it.

 

Does anyone have advice or workaround?

Have you tried calling them to resolve this issue?

a few times. Last time took 57 minutes. They called back and said issue was resolved. It isn't. (I mean, does any bank do anything helpful by phone?!!)

I don't know what KYC is, but as suggested above give them a call, most OZ banks have an international reverse charge number. I get the same problem with ING in Australia but its because I don't receive their SMS pin code which would allow me to confirm addresses etc. Interestingly I've had no problem with the CBA I receive their pin code through the app

1 hour ago, Bluetongue said:

I don't know what KYC is, but as suggested above give them a call, most OZ banks have an international reverse charge number. I get the same problem with ING in Australia but its because I don't receive their SMS pin code which would allow me to confirm addresses etc. Interestingly I've had no problem with the CBA I receive their pin code through the app

Know Your Customer, financial institutions need to know that their customer is who they say they are in order to battle fraud / money laundering.   

in case it helps anyone, it turns out the problem is that CBA still has on its records the passport I gave at the time the a/c was opened, which has long since been renewed. Their alleged "system" can't deal with complexity like that.

Even Bangkok Bank is slightly better than that...........