New (additional) independent complaints procedure for UKVI decisions

[Tony M]

There is a new (additional) complaints procedure (started just a couple of months ago), It is called the "Independent Examiner of Complaints", and is, I believe, the first time that an outside organisation has been able to look at complaints against immigration decisions. It can only be used after you have received a final decision on any complaint to the UKVI, so you will need to get a final written response from UKVI's own complaints unit as to why they have denied your complaint.  This is the link :

https://www.gov.uk/guidance/make-a-complaint-to-the-independent-examiner-of-complaints