Pricing error at Tops

[Hdjejjxk]

Sticker price was 256 baht for 2 cans of baby formula. It went through the till at 1900 for 2 cans. They'd made an error typing the stickers.

 

My question, in thailand is the store obliged to honour the advertised price?

 

They dragged the poor lady out who had made the mistake and i got the impression she was the one that was going to have to pay for it, so i don't intend to go back and persist, but would like to know just out of interest.

[scubascuba3]

No they don't have to stick to advertised price. In Big C on a couple of occasions they've said sorry wrong price, wrong sticker, that's why always best to check bill

[Dmaxdan]

It sounds to me like the wrong product was just placed above the price sticker. A genuine human error. Did you read the actual sticker? They normally have the information English and Thai as to the product it relates to.

I doubt that in shops such as Tops the regular staff who stack the shelves can set the prices as everything is scanned and computerized.

[Hdjejjxk]

Correct sticker for product. Wrong price.

 

Does anybody know the actual  legal answer, rather than anecdotes.

[lopburi3]

Perhaps we are happy not to know - and be here rather than there.

 

[4MyEgo]

42 minutes ago, Hdjejjxk said:

My question, in thailand is the store obliged to honour the advertised price?

No, you can return the product and get your money back, happens to us a fair bit at Big C, we check the price, they charge us more, we take it back after check out, although last time, there was a special on chocolate, down from 98 baht to 59 baht, I took a photo of the special price and small print of the date from and to, and we were within the sale date and they still charged me 98 baht, after check out, took the chocolates to the counter and they checked the price and the dates and refunded me the difference, i.e. they sold me the chocolates for the correct price.

 

They probably made a killing because 98% of those chocolates had sold and I wonder if anyone picked up the discrepancy, probably not.

 

They can get away with a lot over here, oh well, up to us to be vigilant in the LOS. 

 

You are where you are, accept it and keep swimming, it is what it is. 

Edited January 25, 2023 by 4MyEgo

[BritManToo]

10 minutes ago, 4MyEgo said:

No, you can return the product and get your money back, happens to us a fair bit at Big C, we check the price, they charge us more, we take it back after check out, although last time, there was a special on chocolate, down from 98 baht to 59 baht,

Cheaper to buy chocolate from Lazada, huge choice.

English Cadbury's from Food Variety 150bht/200gm (bars)

Indonesian Cadbury's from other sellers 200bht/400gm (jars)

Raw chocolate (Fart Nibble) 85bht/150gm

Bens 80% Cacao 120bht/200gm

[Confuscious]

1 hour ago, Hdjejjxk said:

Correct sticker for product. Wrong price.

 

Does anybody know the actual  legal answer, rather than anecdotes.

There is a court which handle only things like this.

And if you can speak Thai, you will not need a lawyer 

But for a case like yours, a few hundred baht, i would swallow my pride and let that as a lesson 

[Liverpool Lou]

1 hour ago, Hdjejjxk said:

Correct sticker for product. Wrong price.

 

Does anybody know the actual  legal answer, rather than anecdotes.

"Does anybody know the actual  legal answer"

Yes. 

They are not obligated to charge the customer the incorrect lower price.  

[Liverpool Lou]

2 hours ago, Hdjejjxk said:

Sticker price was 256 baht for 2 cans of baby formula. It went through the till at 1900 for 2 cans. They'd made an error typing the stickers.

Was this the first time that you'd bought that product or did you really expect it to be discounted 86% from the real price? 

[magicroundabout]

I'm not sure if its the same in Thailand but in the UK the price does not have to be honoured!  When something is for sale in a shop with a price label its classed as an "invitation to treat", you make the "offer" at the till, and then its "accepted" or not in this case!  You need both "offer" and "acceptance".

 

PS A lot of shop offers will honour the incorrect pricing but legally they don't have to (Hence why there is always some confusion with this).

 

 

 

 

[Confuscious]

Not in Tops, but another supermarket (Big-C).
Today, I was shopping in Big-C and I noticed a stack of rotating mops which were priced down by 50% and the new price was clearly advertised: 799 baht.
I decided to take 1 box with me.
But at the cassier, the charged me 999 baht for the box.
I went to the desk if front of the cassier and made a complaint.
The lady went to look at the stack and she came back with the excuse that it was a WRONG PRICING and the cassier can only charge what the Barcode shows.
I told the lady that I was not happy with her story and I wanted a refund.
The lady called the manager at the phone and after a short discussion I was refunded the difference.
If you can open your mouth, you don't need to accept faulty prices.

[1FinickyOne]

On 1/25/2023 at 2:50 PM, Hdjejjxk said:

Correct sticker for product. Wrong price.

 

Does anybody know the actual  legal answer, rather than anecdotes.

I called them out at Big C a couple of times for prices on the shelf not matching register prices... it was never a big amount and they corrected it willingly but the time wasted... ugh. 

[malt25]

There is NO consumer protection in LOS as is the case in most western countries. Like so many other issues here, you don't have to like it, you just have to accept it. Move on.

[theoldgit]

On 1/25/2023 at 4:49 PM, Liverpool Lou said:

"Does anybody know the actual  legal answer"

Yes. 

They are not obligated to charge the customer the incorrect lower price.  

 

Indeed, and it's the same in the UK, though many believe otherwise.

[Skipalongcassidy]

7 minutes ago, malt25 said:

There is NO consumer protection in LOS as is the case in most western countries. Like so many other issues here, you don't have to like it, you just have to accept it. Move on.

There actually is a consumer protection law in Thailand... "Consumer Protection Act, B.E. 2522"... but it requires someone to go against all that is sacred in LOS and actually complain when it is violated... thus there might as well not be a law at all.

[Mickeymaus]

When Tops was new in the Pattaya Central Mall and I was overcharged I got the product for free. This happened several times at that time. Unfortunately after that at least in my case never again.

 

This is for sure not the law. Normally you have the right to get the advertised price. And usually the will refund you the difference. If not - I guess it might be a lot of trouble to sue them. Better give it back and ask for a full refund. .