NONG CHOK Posted April 4, 2023 Share Posted April 4, 2023 Hi there, I need to transfer money online from Australia to Thailand. I lost my SIM card so I'm not getting SMS messages from TWISE. What's alternative method for doing online money transfers. Thanks. Link to comment Share on other sites More sharing options...
scubascuba3 Posted April 4, 2023 Share Posted April 4, 2023 (edited) Change to a new mobile number on Wise, may need to talk to them Edited April 4, 2023 by scubascuba3 Link to comment Share on other sites More sharing options...
NONG CHOK Posted April 4, 2023 Author Share Posted April 4, 2023 I understand that but I cant find a phone number. Link to comment Share on other sites More sharing options...
Popular Post JWNZ Posted April 5, 2023 Popular Post Share Posted April 5, 2023 Probably easiest option is to take your passport to your phone provider in order to get a replacement SIM the same number as your lost one, then you can verify with Wise as before. 4 Link to comment Share on other sites More sharing options...
ripstanley Posted April 5, 2023 Share Posted April 5, 2023 I just logged onto Wise and was not sent an SMS. Give it a try they may have change their login procedure. 1 Link to comment Share on other sites More sharing options...
Moonlover Posted April 5, 2023 Share Posted April 5, 2023 I don't think I've ever received an SMS from Wise in the 4 years that I've been using them. 1 1 1 Link to comment Share on other sites More sharing options...
KhunBENQ Posted April 5, 2023 Share Posted April 5, 2023 3 minutes ago, Moonlover said: I don't think I've ever received an SMS from Wise in the 4 years that I've been using them. WISE uses SMS for certain security sensitive actions like changing phone number for two step authentication, changing email adr etc. I recently changed my mail adr. If only I could remember the exact steps... BUT it involved uploading my passport main page. WISE has some help/FAQ on their site. Check that first. 1 Link to comment Share on other sites More sharing options...
cnx1204 Posted April 5, 2023 Share Posted April 5, 2023 You said "ON LINE". Can you go on line and wire the money? Get your bank's SWIFT code? 1 Link to comment Share on other sites More sharing options...
brianthainess Posted April 5, 2023 Share Posted April 5, 2023 Phone your bank & stop using wise. 1 3 Link to comment Share on other sites More sharing options...
fdsa Posted April 5, 2023 Share Posted April 5, 2023 7 hours ago, Moonlover said: I don't think I've ever received an SMS from Wise in the 4 years that I've been using them. They send SMS every time you login from a new device. 1 Link to comment Share on other sites More sharing options...
Moonlover Posted April 5, 2023 Share Posted April 5, 2023 2 hours ago, fdsa said: 9 hours ago, Moonlover said: I don't think I've ever received an SMS from Wise in the 4 years that I've been using them. 2 hours ago, fdsa said: They send SMS every time you login from a new device. I recently bought a new computer. The 1st time I used it to log into my account they asked me confirm that it was really me via the app on my phone. I just had to tap a simple 'yes it's me'. No SMS involved. When I bought a new phone a while back, when I 1st used the app on it, once again I confirmed it was me via the app on the old, retiring phone. Once again no SMS involved. 2 Link to comment Share on other sites More sharing options...
billd766 Posted April 5, 2023 Share Posted April 5, 2023 14 hours ago, NONG CHOK said: I understand that but I cant find a phone number. https://wise.com/help/articles/4ijaGT6BdeHNVjzbRip4gI/how-do-i-contact-wise https://wise.com/help/ These links may help you. Link to comment Share on other sites More sharing options...
fdsa Posted April 5, 2023 Share Posted April 5, 2023 1 hour ago, Moonlover said: they asked me confirm that it was really me via the app on my phone 1 hour ago, Moonlover said: I confirmed it was me via the app on the old, retiring phone If you wasn't using an app you would have got a SMS. 1 Link to comment Share on other sites More sharing options...
anchadian Posted April 5, 2023 Share Posted April 5, 2023 14 hours ago, NONG CHOK said: I understand that but I cant find a phone number. WISE phone numbers: +44 203 974 1320 +44 203 695 0999 1 Link to comment Share on other sites More sharing options...
Moonlover Posted April 5, 2023 Share Posted April 5, 2023 11 minutes ago, fdsa said: 1 hour ago, Moonlover said: they asked me confirm that it was really me via the app on my phone 12 minutes ago, fdsa said: 1 hour ago, Moonlover said: I confirmed it was me via the app on the old, retiring phone 12 minutes ago, fdsa said: If you wasn't using an app you would have got a SMS. This is what I call a circular argument, which ends with "I've never received an SMS from Wise in the 4 years that I've been using them'. Link to comment Share on other sites More sharing options...
NONG CHOK Posted April 5, 2023 Author Share Posted April 5, 2023 I understand that but I cant find a phone number. Firstly I would like to thank everyone for their advice. After thinking this situation over I'm going to buy a new SIM card and try to get back my old AIS number. If I'm succesfull does anyone know how much this will cost? Link to comment Share on other sites More sharing options...
scubascuba3 Posted April 5, 2023 Share Posted April 5, 2023 6 minutes ago, NONG CHOK said: I understand that but I cant find a phone number. Firstly I would like to thank everyone for their advice. After thinking this situation over I'm going to buy a new SIM card and try to get back my old AIS number. If I'm succesfull does anyone know how much this will cost? You never said if you're in Oz or Thailand which makes it confusing. If in Thailand getting a replacement thai sim is something like 50 baht assuming they let you use your existing thai number i.e. not too old Link to comment Share on other sites More sharing options...
NONG CHOK Posted April 5, 2023 Author Share Posted April 5, 2023 Thailand Link to comment Share on other sites More sharing options...
scubascuba3 Posted April 5, 2023 Share Posted April 5, 2023 (edited) 15 minutes ago, NONG CHOK said: Thailand then go to AIS store and say you lost your sim Edited April 5, 2023 by scubascuba3 Link to comment Share on other sites More sharing options...
NONG CHOK Posted April 6, 2023 Author Share Posted April 6, 2023 Hi there, after the initial hassle of putting up with her indoors, who knows fk all about nothing. I left her behind and done it myself. Five minutes and my SIM card was back to its original number. Everything is fine, phone number and text work great. I gave the girl 100 baht to top up my phone and she said no further charges, So I got my original phone number back for free. Thanks again for everyone for their suggestions. Cheers. 2 Link to comment Share on other sites More sharing options...
Chivas Posted April 10, 2023 Share Posted April 10, 2023 On 4/5/2023 at 3:19 AM, Moonlover said: I don't think I've ever received an SMS from Wise in the 4 years that I've been using them. I certainly never have not sure how far going back 6-7 years at least probably longer Link to comment Share on other sites More sharing options...
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