Thai Mobile Banking Apps Crash On Payday, Transfers Put Off

[webfact]

 

THERE were loud complaints today (July 1) after mobile banking apps and online service of several Thai banks crashed with customers told that cash transfers made from 2 p.m onwards will reach the destination by 7 p.m. tomorrow, Matichon newspaper said.

 

A lot of people were affected by the outage with today being payday and many complained about the banking problem on various social media platforms.

 

The hashtag Bank collapse is the top Twitter trend of the day in Thailand.

 

by TNR Staff 

A customer using a mobile banking app and a list of banks facing problems. Photo: Matichon

 

#news

Full story: https://thainewsroom.com/2023/07/01/thai-mobile-banking-apps-crash-on-payday-transfers-put-off/

 

-- © Copyright  THAI NEWSROOM 2023-07-03

 

- Cigna offers a range of visa-compliant plans that meet the minimum requirement of medical treatment, including COVID-19, up to THB 3m. For more information on all expat health insurance plans click here.

[webfact]

Bangkok Bank Mobile App Continues to Have Widespread Issues Frustrating Customers
By Adam Judd

 

 

Thailand-The Bangkok Bank Mobile application has had a number of issues over this first weekend of July 2023, frustrating clients.

 

The issues began yesterday, July 1st, in which many users continually reported being unable to connect and getting a picture of a lady bowing and apologizing for the inconvenience instead. This caused people to be unable to transfer money or pay for goods and services on a busy weekend with many people traveling.

 

Bangkok Bank apologized for the issue and said it was a communication failure between devices that they were working on. 

 

Full story: https://thepattayanews.com/2023/07/02/bangkok-bank-mobile-app-continues-to-have-widespread-issues-frustrating-customers/

 

-- © Copyright The Pattaya News 2023-07-03

 

- Cigna offers a range of visa-compliant plans that meet the minimum requirement of medical treatment, including COVID-19, up to THB 3m. For more information on all expat health insurance plans click here.

[still kicking]

Well well well there is ome people complain about cash sales what are you doing now?

[jacko45k]

4 hours ago, still kicking said:

Well well well there is ome people complain about cash sales what are you doing now?

Yes, someone in front of me was a bit slow in Big-C, I was ready with my cash!

[StayinThailand2much]

No money, but, at least, people get to see a nice cartoon... 

Edited July 2, 2023 by StayinThailand2much

[hotchilli]

5 hours ago, webfact said:

THERE were loud complaints today (July 1) after mobile banking apps and online service of several Thai banks crashed with customers told that cash transfers made from 2 p.m onwards will reach the destination by 7 p.m. tomorrow, Matichon newspaper said.

Thailand a cashless society.... pipe-dream

[Classic Ray]

We could not pay a restaurant bill from either my or my wife’s Bangkok Bank account.

 

Luckily her SCB app worked and she treated me! 
After 3 weeks in the U.K. using contactless payments, and carrying no cash at all, brought down to earth on my return to the shaky systems here.

 

[h90]

cash is king...

[h90]

1 minute ago, Classic Ray said:

We could not pay a restaurant bill from either my or my wife’s Bangkok Bank account.

 

Luckily her SCB app worked and she treated me! 
After 3 weeks in the U.K. using contactless payments, and carrying no cash at all, brought down to earth on my return to the shaky systems here.

 

my paper money worked perfect, and would work complete without electric.....that is actually the problem all the conspiration theorists warned against.

[paddypower]

16 minutes ago, h90 said:

my paper money worked perfect, and would work complete without electric.....that is actually the problem all the conspiration theorists warned against.

i use cash to pay for everything. Something I learned when I moved  to North America. We used to use our Visa card only for travel. We found ourselves spending way more than we intended. that's the conspiracy ???? nothing worse than standing in line in a store here,, while someone fumbles around for their bank card, and this month....SCB will cut off the mobile service I use on my PC,, where I do all my banking.

 

[PeachCH]

Well, such glitches can happen everywhere in the world, not only In Thailand. The curse of today's cyber world. 

[gaucan]

btc fix dis

[Denim]

Cashless society .................. for everyones convenience ( not the banks profits )

 

What could possibly go wrong ?

 

After all, with computers ....no human error.

 

Safe ( except for hacking ) , reliable ( except when it crashes ) and fast (  except for people stuck in a Q at Big C behind a person with a smartphone trying to pay and making a meal of it ).

[Muhendis]

Due to high volume of access. = Your fault not ours.

Edited July 3, 2023 by Muhendis

[h90]

12 minutes ago, Denim said:

Cashless society .................. for everyones convenience ( not the banks profits )

 

What could possibly go wrong ?

 

After all, with computers ....no human error.

 

Safe ( except for hacking ) , reliable ( except when it crashes ) and fast (  except for people stuck in a Q at Big C behind a person with a smartphone trying to pay and making a meal of it ).

And if there is a solar storm...like it was some 100+ years ago, what we do till the problem is fixed...if only for a week it doesn't work.....

[KhunBENQ]

19 minutes ago, Denim said:

except for people stuck in a Q at Big C behind a person with a smartphone trying to pay and making a meal of it ).

If I smell smartphone payment in front of me I look for another queue available. After the cashier has done the scanning the surprising moment comes: pay!

Oh wow. Now dig for my phone in the LV bag. Swipe swipe swipe, click click click...  ????

Edited July 3, 2023 by KhunBENQ

[KhunBENQ]

30 minutes ago, PeachCH said:

Well, such glitches can happen everywhere in the world, not only In Thailand. The curse of today's cyber world. 

Wish I could find English language reports about the catastrophic migration of Postbank IT to Deutsche Bank in Germany. In the headlines again and again since months.

 

https://www.marketscreener.com/quote/stock/DEUTSCHE-BANK-AG-56358396/news/IT-changeover-annoys-Postbank-customers-bank-sees-no-major-problems-43417929/

That was in March.

Scenario repeats.

Edited July 3, 2023 by KhunBENQ

[Denim]

5 minutes ago, KhunBENQ said:

If I smell smartphone payment in front of me I look for another queue available. After the cashier has done the scanning the surprising moment comes: pay!

Oh wow. Now dig for my phone in the LV bag ????

Like old ladies in Sainsburys. Get the purse out from bottom of shopping bag when cashier tells them the amount.

[phetphet]

33 minutes ago, PeachCH said:

Well, such glitches can happen everywhere in the world, not only In Thailand. The curse of today's cyber world. 

Yes, but more likely to happen here.

It's why I always tend to carry some cash. Wherever I am.

[phetphet]

35 minutes ago, gaucan said:

btc fix dis

Not necessarily. My Bitkub app stopped working the other day after updating. Had to wait a couple of days for another update to fix it.

[Bim Smith]

1 hour ago, hotchilli said:

Thailand a cashless society.... pipe-dream

Nope. The Thai central bank like many countries around the world have signed up to digital currency. It's not far now unless people insist on using cash

[Songlaw]

39 minutes ago, PeachCH said:

Well, such glitches can happen everywhere in the world, not only In Thailand. The curse of today's cyber world. 

There’s no doubt that Thailand has one of the more convenient and secure banking-app systems in the world. There is no way l would exchange it for any other. Glitches, commonly referenced as Murphy’s Law, are universal and always in full effect, lest we forget. I trust that Bangkok Bank will eventually find the 1000 baht l transferred to my son on Saturday. So much so, that I haven’t even contacted them about it yet. FYI, initial reports attributed the snafu to a KBank switching system, which as a component in a larger network, affected many of the major banks. Cheers. 

[LivingNThailand]

33 minutes ago, KhunBENQ said:

If I smell smartphone payment in front of me I look for another queue available.

If the person in front of me has their phone out and pointed at the cashier I just move along to the next cashier and usually out the door first.   Cash is King.  I hope they don't do away with it totally. 

[jaywalker2]

5 minutes ago, Songlaw said:

There’s no doubt that Thailand has one of the more convenient and secure banking-app systems in the world. There is no way l would exchange it for any other. Glitches, commonly referenced as Murphy’s Law, are universal and always in full effect, lest we forget. I trust that Bangkok Bank will eventually find the 1000 baht l transferred to my son on Saturday. So much so, that I haven’t even contacted them about it yet. FYI, initial reports attributed the snafu to a KBank switching system, which as a component in a larger network, affected many of the major banks. Cheers. 

Yes, it's so secure that even the Bank of Thailand came out and advised people to put the bulk of their money in an acccount that's can't be accessed through the app.

[jacko45k]

1 minute ago, LivingNThailand said:

If the person in front of me has their phone out and pointed at the cashier I just move along to the next cashier and usually out the door first.   Cash is King.  I hope they don't do away with it totally. 

I shop early and minimally......and can usually use the under 10 items checkout... moving would put me behind the guy shopping for the hospital.

[KhunBENQ]

45 minutes ago, Denim said:

Like old ladies in Sainsburys. Get the purse out from bottom of shopping bag when cashier tells them the amount.

Ok I give up.

Always a way to hold things up ????

Edited July 3, 2023 by KhunBENQ

[tomazbodner]

With all other options of banking removed (internet banking, branches, ATMs, etc), banks should be penalized for service outages. That might change attitude towards their outdated system backbone

[kennw]

1 hour ago, hotchilli said:

Thailand a cashless society.... pipe-dream

Have just received notification from SCB that their SCB Easy Net service ( used via computer and internet) will be stopped on 14th of this month because the SCB Easy Net (phone) is more advanced and secure. 555

SCB obviously does not care about those clients that do not use phones for banking. Shame on them.

[alien365]

1 hour ago, PeachCH said:

Well, such glitches can happen everywhere in the world, not only In Thailand. The curse of today's cyber world. 

And? Does that make the inconvenience any better for the people affected by it? 

[Bangkok Barry]

Cash works, always. Every single time. It doesn't need an app, a phone, a secure transfer system prone to outages. But 'progress' moves us ever closer to a system prone to problems and people mentioned above who find they can't pay their restaurant bill - great image at a business lunch or dinner.

 

And any system can be hacked. How many times have we seen a business or organisation claim their system is secure, until they find it isn't.