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In a significant move to bolster consumer protection, a new law in Thailand now permits online shoppers to examine their packages before making payment. This regulation came into force on October 3, following its publication in the Royal Gazette on July 5, as confirmed by Minister of the Prime Minister's Office, Jiraporn Sindhuprai.

 

Dubbed the "Contract Committee Notification on CoD Service law," this legislation impacts cash-on-delivery (CoD) transactions, providing a safety net for both consumers and logistics companies amidst the surge in online shopping. The law entitles buyers to reject payment for goods that are defective, damaged, or do not match their orders upon arrival.

 

Under this new system, recipients are required to return the entire batch of goods, even if only a portion is incorrect, within five days. Should the goods be in satisfactory condition and align with the order, the transaction proceeds as usual. However, if the complaint is validated, customers must be refunded within 15 days.

Delivery personnel play a crucial role in this process, as they are obligated to furnish a receipt immediately following payment. This receipt includes vital information such as the buyer’s details, order specifics, tracking number, and both the driver's and an authorised signature. Additionally, the law mandates the recording of a video or photo of the package being opened, ensuring transparency and accountability.

 

Furthermore, logistics companies must promptly collect returned goods from customers within five days without imposing a collection fee. They are tasked with reviewing complaints and thoroughly examining returned items to ascertain their validity.

 

This "Dee-Delivery" initiative not only safeguards consumers from receiving unsatisfactory products but also fortifies fair business practices within the logistics sector. By implementing these measures, the Thai government aims to eliminate fraudulent schemes where consumers receive items that don't reflect the value or specifications of their original purchase, reported Bangkok Post.

 

Reference photo: Doc. Antara

 

-- 2024-10-09

 

[redwood1]

Lets make things very complicated....For everyone.....Over 50% of orders are COD...

[redwood1]

 

 

This sounds like a plot to try and get rid of COD by making it such a pain for everyone...

 

Drivers dont have time to wait around for package opening..

[Gsxrnz]

This new law will seriously impact the scammers that are sending fake COD packages - not.

[itsari]

I have paid for items COD a few times and given me a lot of problems to get the item sent back and have to wait a long time for the money to be returned .

Checking the item before payment is a step in the right direction in my opinion.

If all is in order with the product the extra time for the delivery will be hardly noticible.

I ordered a submersible pump COD with Shopee and the delivery man invited me to open the package to check the goods , all was ok and then paid by scanning .

Done in less than a minute