new Wise account details, bank says fraud

[seajae]

Did my usual transfer from my Australian bank through Wise and Wise have issued me with a new account to deposit to, they have given me a new BSB as well as a new account number to use that they say is set for me only as the one I have been using for them for many years now will no longer be valid.

I tried to use the new details with my bank to do the transfer and it set off a major alarm as fraud and my bank rejected the transfer making me use my old details  but Wise informed that after this payment I can no longer use those details as they are shutting down that account.

I messaged my bank as well as Wise, my bank is saying that as far as they are concerned it is fraud, Wise says they are fine, problem now is I am unable to transfer money to Thailand till it is sorted.

 

Have any other Wise users in here been given new deatails regarding where they send their money to so that it can be  transfered to Thailand by Wise, I do not want to use a fraudulent account to send my money to so need to see if any other users from Australia have been told to change their account details for Wise Australia pty ltd that they transfer to from their aussie bank

[CharlieH]

MOVED to BANKING 

[JBChiangRai]

It sounds like fraud, contact Wise directly, not through any emails you’ve had about new account numbers

Edited Friday at 11:33 AM by JBChiangRai

[Upnotover]

35 minutes ago, seajae said:

problem now is I am unable to transfer money to Thailand till it is sorted

Western Union (or one of many others) perhaps.  Till it's sorted.

[norbra]

I agree that you should contact Wise directly as it sounds very much like a scam.

I had problems some years ago,phantom transactions,

Wise cleared my account but these transactions persisted.

I opened a new Wise account using a different email address and I have had no problems since. 

I then closed my initial account.

Edited Friday at 11:50 AM by norbra

[CharlieH]

Important information from Wise .......

 

https://wise.com/help/articles/2978048/i-may-be-the-victim-of-fraud-or-a-scam

 

 

Reporting scams by region

• Reporting fraud in the UK

• Reporting fraud in the US

• Reporting fraud in the EU

• Reporting crime in Canada

• Consulting your local police about reporting fraud in Japan

• Reporting fraud in Brazil 

• Reporting fraud in Hong Kong

• Reporting fraud in Malaysia

• Reporting fraud in Singapore

• Reporting fraud in the UAE

• Reporting crime in Australia

• Reporting crime in New Zealand

[oldcpu]

If my memory serves me correctly, sometime back Wise changed the details of the Australian wise accounts.   I can't recall the timing or details at present, but it was not in the past few weeks, but rather announced a good number of months ago.   However there may have been a grace period associated with this.

 

I recommend contacting Wise directly to attempt to obtain clarification and details on this.

[seajae]

to update, I have contacted Wise and they have said the Australian banks are not updating the BSB numbers  fast enough to have my new BSB in their lists of accepted bsb's, my bank is going to give me a call next week to talk to me about it so will update again after I have spoken to my bank. I did get notified 2 months ago but it was after my transfer so I dint worry about it, this week I checked before my transfer and was given the new details which would mean my bank is a few months behind in updating bsb's which is a bit strange. Emails from Wise to my queries are being sent from EMAIL REMOVED so it does look genuine

Edited Sunday at 03:10 AM by ElwoodP

[norbra]

Maybe why I have not had any problems or notifications of changes is I pay Wise by PAYID and not bank transfer method.

I use Westpac bank.

[rhodie]

1 hour ago, seajae said:

to update, I have contacted Wise and they have said the Australian banks are not updating the BSB numbers  fast enough to have my new BSB in their lists of accepted bsb's, my bank is going to give me a call next week to talk to me about it so will update again after I have spoken to my bank. I did get notified 2 months ago but it was after my transfer so I dint worry about it, this week I checked before my transfer and was given the new details which would mean my bank is a few months behind in updating bsb's which is a bit strange. Emails from Wise to my queries are being sent from EMAIL REMOVED so it does look genuine

I just think banks are rejecting more new account setups as they are under pressure from scams. I opened a new account about 6 months ago. In August I setup my Wise PayId to send money to Wise. When I tried to transfer money it was denied and my account was locked. I transferred from my other bank. Had to call my bank to unlock everything and tell them the payee is not a scam. Great. Last month I tried to transfer and again it was denied. Another call and many requests to explain why after 2 months of creating the PayId and having it cleared, it was still blocked. The best they could do was say it was automatically detected by software. 

In the end I have finally managed to get it to work.

Good luck.