Consumer injured by glass in spaghetti at Thai pizza chain

[Theforgotten1]

The customer was a member of a consumer group , what are the chances of that , now they’ve got a bit of fame ,maybe a payment as well . Wonder if it was the only one to get the glass

[Yagoda]

18 minutes ago, Cereal said:

His diatribe is valid and legitimate. Defamation laws clearly have their place. However, in the case of Thailand, defamation laws also serve to protect obviously guilty parties and thus keep the public in harms way. This is one of those cases. 

Really? What are the text of the defamation laws and the interpretations thereof? Since you evidently speak fluent legal thai, can you help us out?

[newbee2022]

I heard about glass noodles. Is it this what it means😂

[arithai12]

24 minutes ago, Cereal said:

His diatribe is valid and legitimate. Defamation laws clearly have their place. However, in the case of Thailand, defamation laws also serve to protect obviously guilty parties and thus keep the public in harms way. This is one of those cases. 

No, it isn't. Unless you and some other heated posters truly believe that
all the franchises of this "pizza" chain serve regularly spaghetti with
broken glass.
It seems a case of some one-only accident that happened in the kitchen
and the restaurant has already offered to cover all costs. Case closed,
no need to shame the whole chain. 

[watchcat]

3 minutes ago, newbee2022 said:

I heard about glass noodles. Is it this what it means😂

 

Obviously.  Hahaha

[KannikaP]

1 hour ago, Srikcir said:

Sounds like the source was industrial manufacturing in nature. I would expect that glass broken on site (restaurant) would be in larger pieces.

Or maybe the chicken ate the small bit of glass whilst pecking about , and it somehow got into its meat. 555

[parallelman]

I don't visit Malls much and rarely eat at/from Pizza Chains. However, that doesn't stop 'unwanted particles' being in Thai food that I eat and most are small sharp bone splinters mixed in the rice. But glass in food is a serious event and in this case I can only imagine that somewhere along the line some of the ingredients were mixed in a glass container which splintered or broke.

[Briggsy]

Food contamination, be it bacterial, foreign objects, whatever, can of course happen anywhere.

 

I personally find that a small restaurant where the person preparing the food is the owner or closely linked to the owner seems to correlate with a lower chance of contamination than a restaurant staffed by mainly kids on low wages with no vested interest in the short, medium or long-term success of the establishment.

[Tomtomtom69]

3 hours ago, thesetat2013 said:

well, given the details of the story. There are only 2 major pizza chains that are in many malls... 

I agree with you about the defamation though. This law needs to be changed when consumer safety is an issue. 

How does broken glass get into spaghetti without someone knowing it? This seems almost an impossibility. 

 

Actually there's only one. The second one can be found in some malls, but only one is found in every Central mall, the Mall and various others.

[Tomtomtom69]

12 minutes ago, parallelman said:

I don't visit Malls much and rarely eat at/from Pizza Chains. However, that doesn't stop 'unwanted particles' being in Thai food that I eat and most are small sharp bone splinters mixed in the rice. But glass in food is a serious event and in this case I can only imagine that somewhere along the line some of the ingredients were mixed in a glass container which splintered or broke.

 

I visit malls and eat at them all the time, though very rarely dine at the pizza company as there are better options.

 

While I've never had a major problem at hole in the wall Thai restaurants either, I find their standards can sometimes be poor. I agree that small bone fragments can be an issue in such places, which puts to rest the idea brought up by another poster, that small restaurants don't encounter such issues, because they have more of a "vested interest" in ensuring their food is safe. 

 

In general, I'd say most chains have such a vested interest, as they have a reputation to keep, hence why such incidents are so rare.

[Tomtomtom69]

26 minutes ago, Briggsy said:

Food contamination, be it bacterial, foreign objects, whatever, can of course happen anywhere.

 

I personally find that a small restaurant where the person preparing the food is the owner or closely linked to the owner seems to correlate with a lower chance of contamination than a restaurant staffed by mainly kids on low wages with no vested interest in the short, medium or long-term success of the establishment.

 

Not really true at all. Chains have a vested interest in defending their reputation and ensuring they meet certain minimum standards of quality and safety. Small restaurants don't necessarily care. This is Thailand after all, a lot of people will simply do things the way they're used to or how they like, with little consideration for the consumer. Most of the time, it comes out right but this can't be guaranteed.

[richard_smith237]

3 hours ago, hotchilli said:

3 hours ago, sqwakvfr said:

When Jack In The Box in the US had an E Coli outbreak the entire country knew in a matter of days.  This may have saved lives.  I have never swallowed glass while eating and I would never want to.  This almost makes it seem like "eat out at your own risk? 

This is Thailand...

 

Congratulations, you've managed to contribute the second spectacularly thoughtless comment to this thread so far.

 

The sheer brilliance of your argument - essentially dismissing the entirely avoidable risk of finding glass in food with a casual shrug and 'This is Thailand' is breathtakingly. It's not just lazy reasoning; it's actively harmful. By your logic, we should all, including Thais themselves, simply embrace every avoidable hazard because... we're in Thailand? It's not just a dumb mindset; it's a dangerously apathetic one...

[NedR69]

17 hours ago, richard_smith237 said:

....so the restaurants primary obsession becomes safety and wellbeing of customers over profits. 

 

 

Safety as the primary obsession, for anyone Thai, really???  GTFOH That's a fantasy.

[sqwakvfr]

1 hour ago, Yagoda said:

If you cant see the difference between an E coli outbreak and a piece of glass and food you need to teach yourself about basic health knowledge.

Both are dangerous and possibly fatal once it enters the GI track. This is basic health knowledge.

[Geir Rasch]

5 hours ago, Yagoda said:

You're not Thai, you don't speak Thai, you don't read thai, you weren't raised in thailand, so with that comment, continue your diatribe against Thailand laws.

If you are Thai, can you please explain to us that are not Thai what it is that we do not understand about Thai laws. After what you wrote there must be some issues about Thai laws that is not written in the text.

[sqwakvfr]

6 minutes ago, richard_smith237 said:

 

Congratulations, you've managed to contribute the second spectacularly thoughtless comment to this thread so far.

 

The sheer brilliance of your argument - essentially dismissing the entirely avoidable risk of finding glass in food with a casual shrug and 'This is Thailand' is breathtakingly. It's not just lazy reasoning; it's actively harmful. By your logic, we should all, including Thais themselves, simply embrace every avoidable hazard because... we're in Thailand? It's not just a dumb mindset; it's a dangerously apathetic one...

Was this a one time incident? Or was it intentional? No one knows at this point. So just "ASSUME" sabi sabi and is all is well. 

TiT means then just assume the risk and carry one. Got it.

[Yagoda]

15 minutes ago, richard_smith237 said:

 

100%,,,,,,, another flawed mind striving for mediocrity, sadly bringing down the average IQ not just for Westerners in Thailand but humanity itself !!! 

So, where is your analysis of the Thai defamation laws?

[Yagoda]

1 minute ago, Geir Rasch said:

If you are Thai, can you please explain to us that are not Thai what it is that we do not understand about Thai laws. After what you wrote there must be some issues about Thai laws that is not written in the text.

Thats what Im asking? You speak and read Thai? Tell us then. I dont speak Thai, Im not Thai, I wasnt raised Thai, I dont know the history of their defamtion laws, I dont even know what they are. Do you?

[richard_smith237]

5 minutes ago, NedR69 said:

18 hours ago, richard_smith237 said:

....so the restaurants primary obsession becomes safety and wellbeing of customers over profits. 

 

 

Safety as the primary obsession, for anyone Thai, really???  GTFOH That's a fantasy.

There (below) I've added the full comment so the context of my my comment is not distorted by your 'miss-quote'....

... NOTE: Defamation laws an obstruction to progression...  being able to 'name' the restaurant pushes business owners to prioritise safety.

 

 

18 hours ago, richard_smith237 said:

The Defamation laws in the country are such an obstruction to progression....

 

1) Name this restaurant so people can protect their children (and themselves)

2) Name this restaurant and any others with similar 'dangerous standards' so the restaurants primary obsession becomes safety and wellbeing of customers over profits. 

 

In such circumstances the defamation laws in Thailand serve only at the detriment of the customer. 

 

[Yagoda]

4 minutes ago, sqwakvfr said:

Both are dangerous and possibly fatal once it enters the GI track. This is basic health knowledge.

Wow. Im impressed by the lack of depth of your non answer.

 

Lets try again: What is the difference to public health between Ecoli and glass in the food. The hint is in the question.

[Yagoda]

1 minute ago, richard_smith237 said:

There (below) I've added the full comment so the context of my my comment is not distorted by your 'miss-quote'....

... NOTE: Defamation laws an obstruction to progression...  being able to 'name' the restaurant pushes business owners to prioritise safety.

 

 

 

What is the specific defamation law that stops the "name" of the restaurant?

[Cereal]

1 hour ago, Yagoda said:

Really? What are the text of the defamation laws and the interpretations thereof? Since you evidently speak fluent legal thai, can you help us out?

There's no reason to be snotty.

[BerndD]

When the customer complained that glass was in his food, he had to pay a surcharge for the extra...

[richard_smith237]

2 minutes ago, Yagoda said:

Thats what Im asking? You speak and read Thai? Tell us then. I dont speak Thai, Im not Thai, I wasnt raised Thai, I dont know the history of their defamtion laws, I dont even know what they are. Do you?

 

Just because you're an ignorant newbie, it doesn’t mean everyone else is, though it’s amusing how confidently you flaunt your ignorance.

 

Perhaps one day, you'll grasp the concept that projecting your own painfully narrow perspective onto others isn’t just flawed thinking, it’s a tedious display of your lack of awareness.

Until then, keep revelling in the bliss of not knowing what you don’t know.

[Geir Rasch]

3 minutes ago, Yagoda said:

Thats what Im asking? You speak and read Thai? Tell us then. I dont speak Thai, Im not Thai, I wasnt raised Thai, I dont know the history of their defamtion laws, I dont even know what they are. Do you?

Then your comments are meaningless. You act as if you know something, but in fact you do not. You only have a need to defend something you do not know. Strange!

[richard_smith237]

3 minutes ago, Yagoda said:

What is the specific defamation law that stops the "name" of the restaurant?

 

The Thai Penal Code Sections 326, 328 (and also 329) and the Computer Crimes Act (B.E. 2550) section 14.

[Xonax]

18 hours ago, richard_smith237 said:

The Defamation laws in the country are such an obstruction to progression....

 

1) Name this restaurant so people can protect their children (and themselves)

2) Name this restaurant and any others with similar 'dangerous standards' so the restaurants primary obsession becomes safety and wellbeing of customers over profits. 

 

In such circumstances the defamation laws in Thailand serve only at the detriment of the customer. 

 

Come on! It is not that hard to guess the name of the pizza-chain. There is only one well-known pizza restaurant chain in Thailand, which is commonly found in shopping malls.

[Yagoda]

10 minutes ago, Cereal said:

There's no reason to be snotty.

There's no reason to have a topic bashing Thailand where no one knows why they are bashing Thailand.

 

Bet ya half the folks commenting are still planning their first trip

[richard_smith237]

3 minutes ago, Xonax said:

Come on! It is not that hard to guess the name of the pizza-chain. There is only one well-known pizza restaurant chain in Thailand, which is commonly found in shopping malls.

 

Assuming one of the top two then... 

• The Pizza Company
• Pizza Hut
• Domino's Pizza
• Scoozi Urban Pizza
• Pizza Massilia
• Peppina
• Pala Pizza Romana
• Pizzeria Limoncello
• Via Emilia
• Pizzeria Mazzie
• Soho Pizza

[sqwakvfr]

16 minutes ago, Yagoda said:

Wow. Im impressed by the lack of depth of your non answer.

 

Lets try again: What is the difference to public health between Ecoli and glass in the food. The hint is in the question.

Both are not meant to be entered into the GI track.  The glass is an immiediate hazard to all you ingest.  In terms of E Coli some will have minimal effects. Both are health hazards and the general public should be made aware of both as soon as possible. Of course in the Land of Smiles "we don't need to know".