I'll be flying Air Asia next month from DMK up northeast Thailand. When I purchased my ticket I opted for 40 kilos checked luggage as that was the highest option. After purchase they advise that one purchases for excess baggage online or through the app. Both options offer up to 60 kilos BUT when I try to upgrade, it never goes through and of course there is zero customer service available other then "chatting with A.I. Bo". Does anyone know what Air Asia is charging per kilo for excess baggage or know of anyway of contacting customer service to enquirer about repurchasing excess baggage?

https://www.airasia.com/aa/pdf/about-us/fee-charges-fd.pdf

 

40 kilos of luggage?  That's a lot of meth.

1 hour ago, TheAppletons said:

40 kilos of luggage?  That's a lot of meth.

Orrrr a lot of things that I bring from overseas that can not be found in Thailand.

3 hours ago, treetops said:

https://www.airasia.com/aa/pdf/about-us/fee-charges-fd.pdf

 

Thank you

11 hours ago, TheAppletons said:

40 kilos of luggage?  That's a lot of meth.

I bring back 50kg of chocolate and candy and snacks from Canada and the UK all the time cheaper then buying it here. 

My experience with Air Asia recently was similar. I wanted to buy extra checked kilos. I could not find a way after my initial purchase. Then when online check-in became open I noticed they ask if you want add ons. One of the add ons was buying extra hand luggage and checked baggage. So if you haven't already  done the extra online check-in you might find the solution you are seeking.  

One option is to pack it to look like sports equipment and purchase sports equipment baggage which is separate and also up to 40kg. I flew with real sports equipment with 60kg total baggage a few months ago.I doubt they would check if it is real sports equipment at the check-in counter. In the end it doesn't matter to them much.

8 hours ago, gearbox said:

One option is to pack it to look like sports equipment and purchase sports equipment baggage which is separate and also up to 40kg. I flew with real sports equipment with 60kg total baggage a few months ago.I doubt they would check if it is real sports equipment at the check-in counter. In the end it doesn't matter to them much.

I had thought of that, Ill see what happens when I try to check in online.

Was unable to check in online or purchase additional baggage as the app doesn't appear to be working. Its probably by design as the extra baggage purchase option also wasn't available when I bought my ticket. Ultimately, they charged me 7000 baht for an extra 20 kilos because it was less then 4 hours before departure. Another Thai lesson learned the hard way.

6 minutes ago, Aland said:

Ultimately, they charged me 7000 baht for an extra 20 kilos because it was less then 4 hours before departure. Another Thai lesson learned the hard way.

Has nothing to do with Thailand. First you did not purchase enough kilos when you booked. All discount carriers are the same worldwide. 

 

As we left for Ubon Ratchatani on the 23rd of December I picked up the wifes carry on and remarked it was too heavy. Being Thai she said not a worry one. Well at check in she was charged 1200 baht for being 2.5 kilos over and had to check her bag. Her ticket was 1100. So her baggage was more than the flight. Live and learn is what she said. 

18 hours ago, marin said:

Has nothing to do with Thailand. First you did not purchase enough kilos when you booked. All discount carriers are the same worldwide. 

 

As we left for Ubon Ratchatani on the 23rd of December I picked up the wifes carry on and remarked it was too heavy. Being Thai she said not a worry one. Well at check in she was charged 1200 baht for being 2.5 kilos over and had to check her bag. Her ticket was 1100. So her baggage was more than the flight. Live and learn is what she said. 

Again, when I booked my ticket the only baggage option was for 40 Kilos (see attached photo) but I lived and I learned.

Ubon Rachathani airport seems to be picky - as all should be!

 

VietJet had scales at counter. Everybody's carry on got extra scrutiny. Some had to pay thousands of THB!

Mine was 0.5kg under max 🙂 I've learned how to pack and heavy stuff was in my pockets...

 

 

If they would have weighed my carry on I’d still be in Bangkok