Krungsri online banking discontinued from 1 October 2025

[hotandsticky]

4 hours ago, JimGant said:

From the vantage point of someone age 80, with macular -- that's a pretty stupid statement. 

 

 

I guess at that age you lose any sense of humour.

[Muhendis]

On 6/14/2025 at 2:11 PM, Muhendis said:

I'll come back after the monday meeting and let you know the result.

 

I just got back from my meeting and it turned out to be a fruitless exercise. 

The opinion from the banks point of view is that, after your 70, you will not be able to remember passwords and pin numbers.

I pointed out that if a 70 year old can't remember an app. pin number then you should withhold ATM access cards for the same reason.

My wife added that Krungsri might well loose a lot of customers because of this rule.

The young lady behind the counter agreed with this but then being as it's not her problem, I suppose she would.

She did say that the rule was not limited to foreigners.

[Muhendis]

4 minutes ago, Muhendis said:

 

I just got back from my meeting and it turned out to be a fruitless exercise. 

The opinion from the banks point of view is that, after your 70, you will not be able to remember passwords and pin numbers.

I pointed out that if a 70 year old can't remember an app. pin number then you should withhold ATM access cards for the same reason.

My wife added that Krungsri might well loose a lot of customers because of this rule.

The young lady behind the counter agreed with this but then being as it's not her problem, I suppose she would.

She did say that the rule was not limited to foreigners.

 

I addition It seems that Krungsri is taking it upon themselves to decide who is, and who is not fit enough to have access of their choosing to their money.

[Caldera]

2 hours ago, Muhendis said:

I pointed out that if a 70 year old can't remember an app. pin number then you should withhold ATM access cards for the same reason.

 

Careful there, don't give them ideas...

 

Seriously though, what a ridiculous rule to exclude users from mobile banking based upon age. You'd hope that something like this is illegal, but then again, this is Thailand.

[samtam]

On 6/13/2025 at 1:00 PM, Muhendis said:

 

 

Sounds good.

 

I went to my near'ish branch this morning and presented the problem to the assistant. She made a few phone calls and came back with "you need to cancel your Krungsri-on-Line first because you can't have your mobile app registered whilst still registered for online banking".

I would be loath to do that because there is still a risk of cancelling one thing and not being able to register for the other.

My wife suggested to wait 'til October 1^st which is in line with your excellent information above. 

So, like you, that's what I'm going to do.

 

"you need to cancel your Krungsri-on-Line first because you can't have your mobile app registered whilst still registered for online banking".

 

I have Online Banking for my KrugsriBiz Online and the app, so that argument seems like total BS. (I have KungsriBiz because about 3 years ago they said we couldn't have a joint account, which we've had for over 10 years. All accounts overseas are all joint accounts. Banking here is truly in the dark ages.)

 

 

14 hours ago, hotandsticky said:

 

 

I love mobile banking and rather than moan about these changes I would invest in a magnifying glass and a phone with a stylus.

 

 

The learning point here is get your mobile banking apps  sorted before age 70.

 

The less smart answer is that this notice from Krungsri came to some after they reached 70 years old, and were afforded Online Banking, now being summarily withdrawn.

 

 

2 hours ago, Muhendis said:

 

I just got back from my meeting and it turned out to be a fruitless exercise. 

The opinion from the banks point of view is that, after your 70, you will not be able to remember passwords and pin numbers.

I pointed out that if a 70 year old can't remember an app. pin number then you should withhold ATM access cards for the same reason.

My wife added that Krungsri might well loose a lot of customers because of this rule.

The young lady behind the counter agreed with this but then being as it's not her problem, I suppose she would.

She did say that the rule was not limited to foreigners.

 

2 hours ago, Muhendis said:

 

I addition It seems that Krungsri is taking it upon themselves to decide who is, and who is not fit enough to have access of their choosing to their money.

 

That is very disappointing news indeed, and completely ridiculous. It leaves the only option to a 70 year old of finding out their balance by either wasting a great deal of time dialling 1572 or going to an ATM to update a passbook, or to a branch to ask a teller to inform them of the balance, or to do a transaction. Hardly conducive to aging. 

[JimGant]

4 hours ago, hotandsticky said:

I guess at that age you lose any sense of humour.

If you're a Brit, I apologize for not recognizing it might be humor. Even living in London for a bit, I never, at first, understood Brit humor. But, I finally learned to look for the subtlety -- and then laugh my butt off. 

 

But, if yours wasn't humor -- then it remains a stupid statement. 

[samtam]

51 minutes ago, samtam said:

 

"you need to cancel your Krungsri-on-Line first because you can't have your mobile app registered whilst still registered for online banking".

 

I have Online Banking for my KrugsriBiz Online and the app, so that argument seems like total BS. (I have KungsriBiz because about 3 years ago they said we couldn't have a joint account, which we've had for over 10 years. All accounts overseas are all joint accounts. Banking here is truly in the dark ages.)

 

 

 

The less smart answer is that this notice from Krungsri came to some after they reached 70 years old, and were afforded Online Banking, now being summarily withdrawn.

 

 

 

 

That is very disappointing news indeed, and completely ridiculous. It leaves the only option to a 70 year old of finding out their balance by either wasting a great deal of time dialling 1572 or going to an ATM to update a passbook, or to a branch to ask a teller to inform them of the balance, or to do a transaction. Hardly conducive to aging. 

 

Depending on what Krungsri say by the end of June regarding app usage, (as advised by my relationship manager), I am going to remove my THB800K deposits (mine) and THB800K (my partner's) from Krungsri to another bank that allows geriatrics to operate a savings account with an app.

 

I wonder if my other app & Online account will be discontinued after 70 too. (Currently the KrungsriBiz Online does not have the same message as the Krungsri Online, about closure of the Online service.)

[anchadian]

 

 

Deleted post

[hotandsticky]

4 hours ago, JimGant said:

If you're a Brit, I apologize for not recognizing it might be humor. Even living in London for a bit, I never, at first, understood Brit humor. But, I finally learned to look for the subtlety -- and then laugh my butt off. 

 

But, if yours wasn't humor -- then it remains a stupid statement. 

 

I am a Brit, it was humour and my apologies for making the assumption that you were too.

[Lorry]

6 hours ago, Caldera said:

 

Careful there, don't give them ideas...

 

Seriously though, what a ridiculous rule to exclude users from mobile banking based upon age. You'd hope that something like this is illegal, but then again, this is Thailand.

This idea is from Japan (limit access to seniors' funds), and Krungsri is a Japanese bank (Mitsubishi).

 

[Caldera]

19 minutes ago, Lorry said:

This idea is from Japan (limit access to seniors' funds), and Krungsri is a Japanese bank (Mitsubishi).

 

 

Well okay then, the sensible thing would be to set a transaction limit instead of denying access to the app altogether.

[Lorry]

7 minutes ago, Caldera said:

 

Well okay then, the sensible thing would be to set a transaction limit instead of denying access to the app altogether.

I don't think "sensible" can be translated into Thai.

[samtam]

14 hours ago, Lorry said:

This idea is from Japan (limit access to seniors' funds), and Krungsri is a Japanese bank (Mitsubishi).

 

 

And yet there is no age restriction to MUFG's app (in Japan).

[Dah fahrang]

As an oldie who will be impacted by this nonsense from Krungsri, it would be really helpful to hear if anyone (over 70) has just recently successfully registered for the Krungsri app and received confirmation? Also, has anyone found that access to their Krungsri Online internet banking has been stopped (by Krungsri) after successful registration for the app?

 

Thanks!

[oldcpu]

On 6/12/2025 at 4:40 PM, anchadian said:

My bold:

 

1.2 The User can apply for Krungsri Online/krungsri application through the channels specified by the Bank, such as the Bank's website, Krungsri ATM, the Bank’s branches, or the Bank’s application installed on mobile phone or tablet that can be connected to the Bank's network. The User must fill out all required information completely and accurately. The basic qualification of the User is to be of age 12 or over but not exceeding 70 years. The registration will be valid when the User receives a confirmation message via E-mail or mobile phone number registered with the Bank.

 

Further to this, for the moment I will stick with Krungsri, but i can see i am a bit on "thin ice" here, with my being age-71, my use of the online app is in jeopardy.  Likely I will change my banking soon in regards to Krungsri.

 

Given I like to pay most of my purchase in Thailand by smartphone online money transfer (from Krungsri), I may switch to using my Bangkok Bank account, or my SCB account for such in the future, where they both have smartphone apps.  I am also tempted to simply close my Krungsri account (where I have finances sufficient to give me Krungsri Exclusive status) and move all my funds in Krungsri account instead to KBank.  With that amount in KBank I can then obtain unlimited (outside of Thailand) Priority Pass (airport lounge access) or alternatively in Kbank obtain once/day gym access to certain health clubs across Thailand, where Phuket' Alpha Fitness club (which I visit about 6 times per month) qualifies for that.

 

I've been happy with Krungsri bank to date, ... but I really do use the smartphone banking app regularly, so it appears Krungsri may no longer be the best bank for myself for such use.

 

[Muhendis]

17 hours ago, oldcpu said:

 

Further to this, for the moment I will stick with Krungsri, but i can see i am a bit on "thin ice" here, with my being age-71, my use of the online app is in jeopardy.  Likely I will change my banking soon in regards to Krungsri.

 

Given I like to pay most of my purchase in Thailand by smartphone online money transfer (from Krungsri), I may switch to using my Bangkok Bank account, or my SCB account for such in the future, where they both have smartphone apps.  I am also tempted to simply close my Krungsri account (where I have finances sufficient to give me Krungsri Exclusive status) and move all my funds in Krungsri account instead to KBank.  With that amount in KBank I can then obtain unlimited (outside of Thailand) Priority Pass (airport lounge access) or alternatively in Kbank obtain once/day gym access to certain health clubs across Thailand, where Phuket' Alpha Fitness club (which I visit about 6 times per month) qualifies for that.

 

I've been happy with Krungsri bank to date, ... but I really do use the smartphone banking app regularly, so it appears Krungsri may no longer be the best bank for myself for such use.

 

 

I just came back from visiting SCB in Buriram and received confirmation that age is not a problem for them.

Tomorrow I will put that to the test and open an account. I will also  register for the app.

It seems a good idea to keep both accounts, Krungsri and SCB, open until standing orders and received payments are all confirmed.

[OJAS]

On 6/16/2025 at 12:39 AM, JimGant said:

Bangkok Bank, are you monitoring this conversation? I think you may have a lot of new customers from the Boomer generation, for your online web based banking. Thus, please don't follow the crowd of those banks eliminating this feature. 

 

Are you monitoring this conversation as well, Kasikorn?

 

[OJAS]

On 6/16/2025 at 1:13 AM, hotandsticky said:

 

 

I love mobile banking and rather than moan about these changes I would invest in a magnifying glass and a phone with a stylus.

 

 

The learning point here is get your mobile banking apps  sorted before age 70.

 

More a case of Thai banks getting their poxy banking apps sorted, I think.

 

[VBF]

On 6/9/2025 at 10:12 AM, westsail said:

On 6/9/2025 at 10:04 AM, ronnie50 said:

When SCB stopped it's online banking I asked them why. I was told they could no longer keep up with the increasing IT risks (of hackers I guess).

That's definitely an issue, but I think the risk can be mitigated by using multi-factor authentication.  For my Fidelity Investments accounts when I want to login on my PC they first send a message to my phone and I have to approve the login in order to login on the pc.

What it really means is that SCB is too cheap to employ competent IT support staff.

 

A bit but rather like Marks & Spencer in UK, who had a cyber-attack in April and whose online shopping is still only partially working!

 

When I told staff in M&S that the whole thing was down to M&S's incompetence (not theirs, obviously) they actually believed the hype that you cannot prevent a cyber-attack or recover from it efficiently. 

[VBF]

On 6/9/2025 at 10:49 AM, Liverpool Lou said:

On 6/8/2025 at 3:02 AM, impulse said:

I'm wondering if Krungsri (etc) will allow you to have your account on more than one device at a time?

They do, I use their online banking on a laptop and the phone app for the same account. 

The phone app doesn't facilitate the use of two phones/numbers for the same account.

Being pedantic, that means they do NOT. You can use one app (i.e. one phone numbered device) but online banking on a laptop isn't seen as an app, although to the customer it appears to be the same thing. 

This is partly (IMO) why banks are removing online banking in favour of apps - it controls access to one device only and as long as you have your phone, you know nobody else can log on and gain access to your account - in theory.

[VBF]

On 6/10/2025 at 6:40 AM, TallGuyJohninBKK said:

Same for UK banks, it seems:

 

From a Google search for:

"Have any U.K. banks abandoned web-based banking?"

 

No, UK banks have not abandoned web-based banking

. While digital banking, especially through mobile apps, is increasingly popular in the UK, particularly among younger generations, traditional web-based banking continues to be a widely used and important service. In fact, 87% of the adult British population utilized online banking in 2023.

Here's why web-based banking persists:

• Customer preference: A significant portion of UK adults still prefer or require web-based banking for various reasons.
• Full functionality: For some banks, full functionality might still be available through their web platforms."

 

Barclays in UK keep their website updated but when you log in to the online banking it attempts to get you to download the App. However there's an option to "Continue using online banking" and that's it. So far, just that one extra click keeps you on the online banking platform.

 

Nationwide is similar except it just displays a splash screen when you have logged in offering the App.

[VBF]

On 6/10/2025 at 2:53 AM, JohnnyBD said:

For SCB, you can use their app to request a monthly statement, and they send it to your email in pdf format. You select more services, and it gives you an option to request a statement. 

That is very convenient for the customer and I'm pleased for you.

BUT.....if SCB is claiming to have done all this for security reasons, than the use of unsecured email rather defeats the object!

 

Are these PDFs sent password-protected perhaps? I imagine not.

[Upnotover]

1 minute ago, VBF said:

Are these PDFs sent password-protected perhaps? I imagine not.

Kasikorn does the same and yes, they are password protected.

[VBF]

1 minute ago, Upnotover said:

Kasikorn does the same and yes, they are password protected.

I'm pleasantly surprised!

[VBF]

On 6/12/2025 at 12:36 PM, GreasyFingers said:

On 6/12/2025 at 11:20 AM, oldcpu said:

I note as you point out, in para-1.2 of this more recent T&C that it states "The basic qualification of the User is to be of age 12 or over but not exceeding 70 years. "

Don't you just love the way Thais dot their i's and cross their t's. If this sort of thing was not so common you would be worried that their IT people were morons.

Heaven forfend! Having said that, scroll up to my comment about M&S in UK - IT people being morons? Surely not!  😞  (Spoken by a former "IT person", by the way)

 

And, whilst I have little time for the "PC / WOKE brigade", this "not over age 70" issue is blatantly ageist in a country where old people are supposed to be respected.

[VBF]

1 hour ago, OJAS said:

On 6/15/2025 at 7:13 PM, hotandsticky said:

I love mobile banking and rather than moan about these changes I would invest in a magnifying glass and a phone with a stylus.

 

The learning point here is get your mobile banking apps  sorted before age 70.

 

More a case of Thai banks getting their poxy banking apps sorted, I think.

 

@hotandsticky That's OK as far as it goes, but what happens when you have to buy a new mobile phone at age 72?

I lean towards @OJAS view!

[hotandsticky]

1 hour ago, OJAS said:

 

More a case of Thai banks getting their poxy banking apps sorted, I think.

 

 

 

I am OK with the KBank app.

 

The various UK ones that I use are much better overall.

[Muhendis]

Please note.

As far as I am aware, Apps are effectively a direct online link between customer and supplier and as such are very secure.

"Online" banking is via a web browser.  This is not secure in the same way as an app.

For example. How many times have you looked at something on the internet and later received advertising for the very same thing.

That is not a coincidence.

They are watching you 

 

[TallGuyJohninBKK]

On 6/13/2025 at 4:30 PM, samtam said:

So I have replied that they obviously did not read my issue or did not understand it, as I had gone to a branch that clearly could not register on my behalf. (Zueligg House was the branch I went to.)

 

I always love it when you communicate in writing with some Thai company about a problem. And then you get a canned written response back that clearly doesn't reflect that they either bothered to read or understand your original communication.

 

Have been on the receiving end of that many times thru the years.

 

Customer service at its best!!!    

[topt]

6 hours ago, Muhendis said:

For example. How many times have you looked at something on the internet and later received advertising for the very same thing.

That is not a coincidence.

They are watching you 

Oh agreed that most businesses are trying to mine your data. However it depends on your choice of web browser and possibly add ons and more importantly how you set them up......

I haven't seen any advertising that you refer to for many years..........