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Cannot log in to Lazada?

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Last time I logged into Lazada was 29 Sept 2024. This last weekend I was going to order some moxibustion patches. Went the Lazada website and put in my username and password. Never had a problem before. Anyway, got this from Lazada.

”Your account might be facing security risks to protect your account, please verify your identity”.

I have been using the same internet provider 3BB and living at the same address since joining Lazada.

Anyway, they sent me an SMS text that said. Note: Please stay on this page until you,ve clicked the verification message to complete the

process successfully.

I tried to reply to the text message to verify myself and nothing happened. I then started the sign in again but all failed. About after my 5th attempt Lazada blocked me 12 hours.

So, my question is what am I doing wrong. Any replies would be greatly appreciated.

 

 

 

Your best bet is to call their help line by phone during office hours.

 

Try accessing your account using the phone app.  There was a flurry of similar posts about a year ago and the consensus then was that the messages were poorly worded but your account might be frozen and could be unfrozen from the app.

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