Actually things weren't too bad when Capita previously held the CSP contract up until September 2014, as I recall. However they then took a dramatic nosedive after MyCSP had taken up the reins, where they have remained more or less ever since. But that is, of course, no guarantee that things will necessarily look up again with Capita from 1 December. 

59 minutes ago, OJAS said:

Actually things weren't too bad when Capita previously held the CSP contract up until September 2014, as I recall. However they then took a dramatic nosedive after MyCSP had taken up the reins, where they have remained more or less ever since. But that is, of course, no guarantee that things will necessarily look up again with Capita from 1 December. 

I thought it was earlier than 2014 by quite a few years. However, I did have something else to add but I'll do that by personal email if that's OK once I get home. 

For anyone still following or interested in my severe problem with MyCSP, I can finally add that it has all been resolved. I had asked them numerous times if my emails went to Liverpool or Cheadle as I may have been able to get my nephew to call in their office to chase things up. No response to those emails either. I received one email asking why I hadn't completed/returned their Declaration of Entitlement form which I hadn't received. Again they had probably sent the original to the wrong or incomplete address. I have no utility bills in my name or in English so I had the local Chief of Immigration Police to witness the form and included 5 other documents to confirm I was still breathing. 

 

No response from them again so I sent a registered air mail letter to their CEO a Duncan Watson asking him why my pension was apparently suspended and gave him brief details. I asked him to reply to my email --- which he didn't. So I continued sending more emails until suddenly on Sunday afternoon 12 days ago I received an email containing 3 apologies for being inadvertently blocked and they would reinstate my payments immediately and the outstanding (now 4 months) monies would be in my nominated account within 3 working days. However, it wasn't but it did appear on my portal yesterday afternoon around 1.00 o'clock. I will wait until 10.30 tomorrow to see if it reaches my Bangkok Bank Account. I have checked with them if they accept a 6 figure transfer and they said no problems.

 

Finally, the letter apologising for their major cock ups came from this email address. I had never used this one before but it may be of use to others and for me during their next major catastrophe. [email protected]

The recent change from MyCSP to Capita has (perhaps not surprisingly, unfortunately) resulted in some retired civil servants being left in pension limbo. Has anyone on AN experienced delays with their December and January pension payments (thankfully I received mine OK)?

https://www.bbc.com/news/articles/cp9jkdx1gp8o

5 minutes ago, OJAS said:

The recent change from MyCSP to Capita has (perhaps not surprisingly, unfortunately) resulted in some retired civil servants being left in pension limbo. Has anyone on AN experienced delays with their December and January pension payments (thankfully I received mine OK)?

https://www.bbc.com/news/articles/cp9jkdx1gp8o

No surprise with CAPITA as they also cocked up my pension maybe 15 years ago when they previously ran the show. If you followed my previous story and read any of the numerous complaints about MyCSP then it's not surprising to read they are overwhelmed with the amount of unsettled issues. It took me 2 weeks to register with the CAPITA who have now closed my portal because I used a wrong password. Totally false as the log in details were kept by Google as I'm the only one using my laptop. I managed to find a contact address but no response.y December money actually went in 4 days early and January's is due next Friday. I can only live in hope that it arrives. disgraceful treatment of members approaching 80 years of age.

18 hours ago, yosib157 said:

disgraceful treatment of members approaching 80 years of age.

It doesn't get any better if you're over 80. My December and January payments were made. However, I also was unsuccessful in registering on the website and am locked out. I filled in a 'contact us' form a month ago, but have heard nothing. They're probably dealing with tens of thousands of those by drones working from home.

1 minute ago, Eff1n2ret said:

It doesn't get any better if you're over 80. My December and January payments were made. However, I also was unsuccessful in registering on the website and am locked out. I filled in a 'contact us' form a month ago, but have heard nothing. They're probably dealing with tens of thousands of those by drones working from home.

Absolutely disgusting. The Cabinet Office uncovered 10s of thousands of unanswered emails and phone calls logged with MyCSP and cancelled their contract. I read on that BBC report that Capita also lost a contract because of their poor performance so it appears this situation is beyond repair with only a name change and bad service will continue. Shameful!

On 1/24/2026 at 10:50 AM, Eff1n2ret said:

It doesn't get any better if you're over 80. My December and January payments were made. However, I also was unsuccessful in registering on the website and am locked out. I filled in a 'contact us' form a month ago, but have heard nothing. They're probably dealing with tens of thousands of those by drones working from home.

Thankfully I was able to create a new online account OK, albeit after a bit of struggle. But the rationale for being subject to the hassle of having to replace our MyCSP accounts in full just because our occupational pension provider is now Capita beats me. Another source of irritation is that Capita have gleefully taken down all the info on the MyCSP website before putting up anything on theirs.

A particular source of concern for me was that this handover coincided with getting my pension paid in THB to a Thai bank account instead of in GBP to my UK account. However, as already stated, I duly received my December and January payments in my Kasikorn account OK, thankfully.

I read that they’ve parachuted in some Senior Servants from the Treasury/Cabinet Office to identify and, hopefully, resolve the issues.

I’m hoping they’ll manage to update the system with the pension increase in April.

1 hour ago, OJAS said:

Thankfully I nowas able to create a new online account OK, albeit after a bit of struggle. But the rationale for being subject to the hassle of having to replace our MyCSP accounts in full just because our occupational pension provider is now Capita beats me. Another source of irritation is that Capita have gleefully taken down all the info on the MyCSP website before putting up anything on theirs.

A particular source of concern for me was that this handover coincided with getting my pension paid in THB to a Thai bank account instead of in GBP to my UK account. However, as already stated, I duly received my December and January payments in my Kasikorn account OK, thankfully.

Yes, ditto about removing all the MyCSP information. That said, the one time I was able to read all 3 columns once I was fully logged in, I noticed my wife's name on the nominated after death entry. I clicked on that to look for any further information then they suddenly locked me out saying I used the wrong password 3 times. That's ridiculous as I had already opened many pages to get as far as I had. They added that I needed to contact a person who would sign me back in. But, I didn't know how to do that so I sent a note using the contact link. Obviously no answer to that either.

1 minute ago, theoldgit said:

I read that they’ve parachuted in some Senior Servants from the Treasury/Cabinet Office to identify and, hopefully, resolve the issues.

I’m hoping they’ll manage to update the system with the pension increase in April.

I wrote to the Cabinet Office with my complaint that they hadn't paid me for 5 months. I thought it was appropriate because it was their committee who sacked them. They weren't particularly bothered and referred me to the MyCSP outfit who hadn't answered 15 or so previous emails. They still have tens of thousands of problems and already doubled their workforce. However, if they are the same caliber as their predecessors then the chance of us getting the suggested 3.5% rise is optimistic at least. I must add that previously monthly payments usually arrived 2 days or more after the due date

but today I must report that my money was in the Bangkok Bank this morning at 10 am which was the due date. Previously it would have arrived Friday at the earliest.

I haven't read the whole thread, just the gist of it. It's sort of ironic that the Public Service never stops being incompetent when you worked for it or after.

If it's any consolation the Australian Public Service is the same.

One unkind person suggested the Public Service provides work for people who are otherwise unemployable.

In 25 years of problems, only one ladyaybe 3 years ago answered all my questions perfectly in the order I wrote them. I sent a thank you message them never heard from her again despite address email and airmail to her. Lack of continuity was their major downfall.

Not concerned with UK issues, but all these reports on how the UK treats it's retirees is a disgrade. Considering also the billions of £, the UK is giving Ukraine. But when it comes to their own, they are badly treated. This is not exclusive to the UK. Such alarming governance is becomming common in many western european countries.

No wonder people are getting fed up and vote for Trump alikes. Not that they expect much change. More out of a justified revenge against current governance that is hatefully neglecting their own.

Forum members may find this interesting

On 1/30/2026 at 1:45 PM, theoldgit said:

Forum members may find this interesting

An abridged version of this letter seems to have formed the basis of a statement which has been placed on their website:

https://www.civilservicepensionscheme.org.uk/memberhub/kbarticle/?id=KA-01311

It looks like this change has been mooted for the past 2 years, but I suspect that the first many heard about it was when they tried to log into the system on 1 December. I personally hold the Cabinet Office responsible for this complete and utter shambles, and presumably their rationale for not publicising it in advance to those who would be directly affected was that the transition would, in their eyes, be a seamless process! Just how wrong they have turned out to be, and I would like to think that lessons have been learnt at their end for when the next tendering process for the administration of the Civil Service Pension Scheme is due to take place, whenever that might be. I'm not holding my breath on this, however.