14 minutes ago, CallumWK said:

 

According to Wise it is possible

 

https://wise.com/help/articles/2813542/where-do-i-need-to-live-to-hold-money-with-wise

 

 

In that case why do they only accept account names stated in the English language format? Not much good if you want to use them for transfers to accounts in Bulgaria, China, Greece, Israel, Japan, Kuwait, Qatar, Saudi Arabia, South Korea and Taiwan as well as Thailand, I would have thought!

 

26 minutes ago, OJAS said:

In that case why do they only accept account names stated in the English language format? Not much good

 

Who says they don't accept account names in Thai language? I don't see anything mentioned about that on the Wise site, and they even have a website in Thai language.

 

The OP asked a QUESTION, and you jumped on this by saying, I don't see them accepting it...............without any evidence to proof your unfounded claim

 

 

https://wise.com/th/help/articles/2949804/wise-ยนยนทอยของฉนไดอยางไร

 

 

EDIT : And now the evidenc that they accept Thai language proof of address is deliverd.

 

↓↓↓↓

 

Have to be careful with this one I have just had a bit of a nightmare with mine turned out was quite easy in the end.

Basically i am from the UK registered my Wise account with my Thai address using my bank statement and that's fine they let me do that and type in an address that wasn't exactly how it was on my bank statement, then they send me a please confirm your address or we will suspend your account email so I tried to re type the address and it wouldn't accept it, just kept on saying the address doesn't look right.

 

So I copied and pasted the address exactly how it was on the bank statement and it worked, I think there is some kind of country look up on the address that you use on your registered address to ensure it actually exists and it worked

Can anyone tell me if the 'Red Banner' disappears when you have confirmed your address? If you do not confirm, does it remain?  I got the banner on Tuesday morning when I opened the Wise app.  I clicked on the banner and then on the button marked 'confirm address'.  I expected to be taken to a page where I would have to supply some more information, but nothing happened.  I closed the app and later reopened it, expecting to see the banner, but no, nothing, no mention of confirming my address.

 

I then logged-in to the Wise website on my laptop and there was no sign of the red banner and, again, no mention of confirming my address. I then checked my email and found one from Wise, from the previous day,  asking me to confirm my address, again with a button to press. However, the button had the text blanked out but I clicked on it and the action took me back to the 'home' page of my account.  Still no mention of confirming address.

 

Later in the day I received a payment to my Wise account and also made a transfer. Both actions were as normal with the transfer to Thailand being 'in seconds'. still no mention of confirming address.  Is it possible that I have confirmed simply by clicking on the 'confirm' button?  It is rather concerning as i use Wise quite often and would be 'lost' without its convenience.

     

55 minutes ago, OJAS said:

In that case why do they only accept account names stated in the English language format? Not much good if you want to use them for transfers to accounts in Bulgaria, China, Greece, Israel, Japan, Kuwait, Qatar, Saudi Arabia, South Korea and Taiwan as well as Thailand, I would have thought!

 

This is a bit of guesswork, but it could be that the character set is not the problem, it could be mismatches between the name registered with Wise and that of the recipient account.  If an transfer is set up in Wise to a name in Arabic script and the recipient account has a name also in Arabic script then there's a match and the transfer proceeds.

 

If a Wise recipient name is transliterated into English and there is no match with the account name in Thai or Arabic or whatever then no transfer.

 

It would be useful if those sending to Thai recipients can confirm whether this holds true.

 

ETA:  There is also the indication that one transfer partner is stricter with the matching requirements so some transliterated names may work if another transfer partner is used.

 

ETA2:  This also means what Wise told your wife was incorrect, but that wouldn't be a first.

21 minutes ago, PREM-R said:

Is it possible that I have confirmed simply by clicking on the 'confirm' button?

 

I have heard of at least one other user where that appears to be the case.

19 hours ago, NE1 said:

 

Did the request come via e mail or on Wise webpage ?

Via e-mail.

Following my post on here she clicked the link in the email which took her to her a/c with Wise and re-entered her address details changing the city from "Bangkok" to the name of our amphur and then entered Bangkok as the province which was previously blank. A message then popped up saying they would contact her if they needed any additional info.

 

This she did this last Sunday and nothing further from Wise other than an email confirming she rec'd some funds today, Wednesday.

5 minutes ago, RupertIII said:

A message then popped up saying they would contact her if they needed any additional info.

 

I got this message yesterday , and like you , still haven't heard anything.

25 minutes ago, treetops said:

 

I have heard of at least one other user where that appears to be the case.

Thanks for the reply, I hope you are right!

I have just read that the UK pension can be sent to Thailand free of charge .

If that is the case what is the advantage of using Wise ?

2 minutes ago, NE1 said:

I have just read that the UK pension can be sent to Thailand free of charge .

If that is the case what is the advantage of using Wise ?

 

 

The exchange rate - plus, you are in control of when you send it.

1 minute ago, NE1 said:

I have just read that the UK pension can be sent to Thailand free of charge .

If that is the case what is the advantage of using Wise ?

I suspect those using wise to transfer their pension from the UK, are claiming to live in the UK so get the annual pension increases 

54 minutes ago, PREM-R said:

Can anyone tell me if the 'Red Banner' disappears when you have confirmed your address? If you do not confirm, does it remain?  I got the banner on Tuesday morning when I opened the Wise app.  I clicked on the banner and then on the button marked 'confirm address'.  I expected to be taken to a page where I would have to supply some more information, but nothing happened.  I closed the app and later reopened it, expecting to see the banner, but no, nothing, no mention of confirming my address.

 

I then logged-in to the Wise website on my laptop and there was no sign of the red banner and, again, no mention of confirming my address. I then checked my email and found one from Wise, from the previous day,  asking me to confirm my address, again with a button to press. However, the button had the text blanked out but I clicked on it and the action took me back to the 'home' page of my account.  Still no mention of confirming address.

 

Later in the day I received a payment to my Wise account and also made a transfer. Both actions were as normal with the transfer to Thailand being 'in seconds'. still no mention of confirming address.  Is it possible that I have confirmed simply by clicking on the 'confirm' button?  It is rather concerning as i use Wise quite often and would be 'lost' without its convenience.

     

 

 

You will also have received a message to say that they have received your confirmation and they will contact you again if they need more information.

 

 

I did.

1 minute ago, howerde said:

I suspect those using wise to transfer their pension from the UK, are claiming to live in the UK so get the annual pension increases 

 

 

Total rubbish

1 minute ago, hotandsticky said:

Total rubbish

 

What would be your take on it ?

Just now, NE1 said:

 

What would be your take on it ?

 

 

Smart people use WISE for the reasons mentioned in my previous post.

4 minutes ago, hotandsticky said:

 

 

Smart people use WISE for the reasons mentioned in my previous post.

 

 

Sorry , I missed that....Thanks

Now WISE are lying about the transfer .

Originall they told me that the transfer would not be made until I verified my address.

Now I have just received this 

 

 

Sorry, it’s looking like your transfer of GBP to THB will arrive later than expected.

 

Lots of people are using Wise at the moment, so it’s taking us longer to process transfers. It should now arrive on October 02, at 07:07 UTC. We’ll let you know the moment your money’s on its way — and sorry again for the wait.

44 minutes ago, NE1 said:

Now WISE are lying about the transfer .

Originall they told me that the transfer would not be made until I verified my address.

Now I have just received this 

 

 

Sorry, it’s looking like your transfer of GBP to THB will arrive later than expected.

 

Lots of people are using Wise at the moment, so it’s taking us longer to process transfers. It should now arrive on October 02, at 07:07 UTC. We’ll let you know the moment your money’s on its way — and sorry again for the wait.

 

I got the same email.

3 hours ago, CallumWK said:

Who says they don't accept account names in Thai language? I don't see anything mentioned about that on the Wise site, and they even have a website in Thai language.

 

The OP asked a QUESTION, and you jumped on this by saying, I don't see them accepting it...............without any evidence to proof your unfounded claim

 

I can vouch for this on the basis of personal experience, thank you very much! A while back I tried to make a token Wise transfer to my wife's BBL account. In setting up her account details on Wise I attempted to record her account name as stated in Thai script. However, it only proved possible for me to record her account name in English script. So I did this and, guess what, the transfer didn't subsequently get credited to her BBL account!

 

@treetops - a more emollient version of what I've said might also be of interest to you!

 

2 hours ago, PREM-R said:

Can anyone tell me if the 'Red Banner' disappears when you have confirmed your address? If you do not confirm, does it remain?

 

It should disappear, but it could re-appear if Wise subsequently decide that they want more info from you as they did in my case.

22 minutes ago, OJAS said:

@treetops - a more emollient version of what I've said might also be of interest to you!

 

Yes, that would put my theory back in it's box, but again brings up what you questioned earlier as to how do Thais, Arabs etc etc use Wise?

29 minutes ago, OJAS said:

I can vouch for this on the basis of personal experience, thank you very much! A while back I tried to make a token Wise transfer to my wife's BBL account. In setting up her account details on Wise I attempted to record her account name as stated in Thai script. However, it only proved possible for me to record her account name in English script. So I did this and, guess what, the transfer didn't subsequently get credited to her BBL account!

 

And to support this I just tried to add a new recipient and got this when entering in Thai:

 

1 hour ago, NE1 said:

Now WISE are lying about the transfer .

Originall they told me that the transfer would not be made until I verified my address.

Now I have just received this 

 

 

Sorry, it’s looking like your transfer of GBP to THB will arrive later than expected.

 

Lots of people are using Wise at the moment, so it’s taking us longer to process transfers. It should now arrive on October 02, at 07:07 UTC. We’ll let you know the moment your money’s on its way — and sorry again for the wait.

 

No sign of any email from them in my case, just the standard blurb on their website:

 

Your money's taking longer to pay out

Sorry for the wait — we need a bit more time to process your transfer. We'll keep you posted.

 

I have, however, emailed them with a complaint about the delay - for what good that might do.

 

30 minutes ago, OJAS said:

 

It should disappear, but it could re-appear if Wise subsequently decide that they want more info from you as they did in my case.

Thanks for that.  I am hoping that I have 'satisfied' them by 'clicking the button' so I will wait and see what happens in the next few days.   The deadline was 27th October so there is a little 'wiggle' room if they do require further info.

Sorry if I’m being a bit slow, but after reading the whole thread I’m still unclear ....

does this issue affect Wise accounts registered in the UK with a UK address and bank details, or is it only for Wise accounts registered in Thailand?

2 minutes ago, falangUK said:

Sorry if I’m being a bit slow, but after reading the whole thread I’m still unclear ....

does this issue affect Wise accounts registered in the UK with a UK address and bank details, or is it only for Wise accounts registered in Thailand?

 

The latter, I think.

 

Before my Wise address was UK and sending to my Thai bank account.

Will they require anything in that scenario ?

 

Are you all registered in Thailand with Wise..is that the issue ?

2 minutes ago, freedomnow said:

Before my Wiseaddress was UK and sending to my Thai bank account.

Will they require anything in that scenario ?

 

Are you all registered in Thailand with Wise..is that the issue ?

If they start raising flags about UK-registered accounts sending money here, that's a whole different headache to sort out, even if it's just a small, annoying irritation. Let's hope for the simpler scenario! 

5 minutes ago, falangUK said:

If they start raising flags about UK-registered accounts sending money here, that's a whole different headache to sort out, even if it's just a small, annoying irritation. Let's hope for the simpler scenario! 

I got my UK license address updated for such an event and maintain my UK property ownership anyway.