So the solution is to use a messenger service like Fedex? I have money in my home bank that I can't get at without receiving a document first, they sent it twice.

My credit card looks rather battered and I fear it may stop working sometime soon, leaving me in trouble as I need it to transfer money to my account here. Here again, the requested replacement disappeared.

complained and rudely dismissed,that seems the attitude at the korat office,i was reading about the same problem on another planet he went and complained and got nowhere.

So the solution is to use a messenger service like Fedex? I have money in my home bank that I can't get at without receiving a document first, they sent it twice.

My credit card looks rather battered and I fear it may stop working sometime soon, leaving me in trouble as I need it to transfer money to my account here. Here again, the requested replacement disappeared.

Seems odd that you can't go online to your home country bank (or phone) and get a transfer made direct to your Thai bank account, Cooked. That route is safe, quick, easy and relatively cheap for non-trivial amounts - $5,000 not $500 - in the case of transfers from the UK (provided home currency is specified for the transfer). Does your country not have cheap transfer facilities?

[uS retail banking was in the Dark Ages when I lived there in the late 70s, but I would have assumed it has caught up by now. I don't know your nationality but the Fedex ref suggests maybe American].

So the solution is to use a messenger service like Fedex? I have money in my home bank that I can't get at without receiving a document first, they sent it twice.

My credit card looks rather battered and I fear it may stop working sometime soon, leaving me in trouble as I need it to transfer money to my account here. Here again, the requested replacement disappeared.

If I were you I would contact them again and arrange for them to email or fax the document to you. I haven't done business with a bank that wouldn't give me a document either by email, fax or by finding it on their web page and downloading it.

Question them about methods acceptable to them for return. Some banks accept a fax.

Hope you don't find yourself in the situation I was in. Fidelity investments insisted on a medallion guarantee stamp instead of a notary stamp on one form. It's impossible to get that stamp outside the USA.

Good luck

So the solution is to use a messenger service like Fedex? I have money in my home bank that I can't get at without receiving a document first, they sent it twice.

My credit card looks rather battered and I fear it may stop working sometime soon, leaving me in trouble as I need it to transfer money to my account here. Here again, the requested replacement disappeared.

If I were you I would contact them again and arrange for them to email or fax the document to you. I haven't done business with a bank that wouldn't give me a document either by email, fax or by finding it on their web page and downloading it.

Question them about methods acceptable to them for return. Some banks accept a fax.

Hope you don't find yourself in the situation I was in. Fidelity investments insisted on a medallion guarantee stamp instead of a notary stamp on one form. It's impossible to get that stamp outside the USA.

Good luck

Apparently the Swiss banking system is obliged by law to send this particular document by post. I also need my card for internet banking, a complicated process which means I have to go online and use a card reader.