thai bought true-h phone cannot be used at home, int support phone number?

[ewo]

Hi/Hello,

I bought this phone in Thailand, but it cannot log in to any mobile network in europe,

even I paid for roaming. The phone is country locked.

http://specdevice.com/showdevice.php?iid=339

Can someone provide me with an international support phone number of

true in Thailand where I can call to get the network unlock code so that I

can use a different sim card?

thanks,

Erwin

[ewo]

Hi,

what you write is not true. This cell phone also works with other sim cards in thailand.

I know it because i used other sim cards eg DTAC and austrian sim cards succesfully

without modifications.

Only in Austria it doesnt work with the True Sim Card (no login to any network)

and it doesnt work with any other sim card here, because the phone is country locked.

That is because your locking table is corrupted eg customers called you

and complained about your policies so the result is a complete failure.

I dont like it.

Also you made me pay for roaming, but it doesnt work, I asked at the airport for it

and was told it will work.

Besides this you think the customer travels around and keeps all the papers and boxes

to answer your questions eg on the sim card plastics the phone number is not noted.

I am not your carrying MULI (elephant).

The phone number is 0917204778.

Get me the unlock code!

best regards,

Erwin Wolfram

From: [email protected]

Sent: Sunday, August 18, 2013 3:56 PM

To: *removed*

Subject: Go Live S2

Dear Mr. Erwin,

Regarding your request on a Code to unlock Go Live S2, first of all, we would inform you that GO Live 2 handsets work with TruemoveH sim cards only. It will always asked for NP Code when you insert a sim card from another network. In addition, we have not provided NP Code to unlock GO Live 2 handset to work with sim card from another network. Thus, we would like you to check your sim card again whether it is a Truemove sim card. If you use a TruemoveH sim card, please let us know the number so that we can check again later.

We apologize for any inconvenience and appreciate your understanding with this.

If you would like to enquiry for further information or have any problem with your service, please do not hesitate to contact us by visiting our website : www.truemove.com or call +66891001331. Thank you for choosing our service. We hope to serve you again in the nearest future.

Yours Sincerely,
True Move by Napatt




From: *removed*



อีเมล์ติดต่อกลับ: *removed*
ชื่อในการสนทนา: Erwin
หมายเลขติดต่อกลับ: 4367673385
ชื่อล๊ิิอคอิน: null
รายละเอียด: Hi,

I have a Go Live S2 phone and live in Austria and here the phone can not log into any network as it is Network locked! Please provide me with the unlock code!

best regards,
Erwin Wolfram

ImportantConfidentiality: This Information is intended for the above-named person and may contain confidential and/or legally privileged material. Any opinions expressed in this information are not necessarily those of the company. If it has come to you in error you must take no action based on it, nor must you copy or show it to anyone; please delete/destroy and inform the sender immediately.Monitoring/VirusesTrue Corporation and subsidiaries reserves the right to monitor all incoming and outgoing emails via True Corporation and subsidiaries's systems. Although we have security program to monitor and eliminate virus, we also advise that in keeping with good computing practice the recipient should ensure they are actually virus free.

Edited August 18, 2013 by cdnvic
removed email address

[ewo]

Hi,

Ill copy it in a forum. Probably you can just head over to

xda developers and see if you can get the handset you sell working for your customers.

best regards,

Erwin

PS I am sure it will work soon and youll be able to confirm thsis also,

as it is an old handset... anyway thank you!

From: [email protected]

Sent: Sunday, August 18, 2013 4:37 PM

Subject: Re: Go Live S2

Dear Mr. Erwin...

We have just added the international roaming service to your number 09-1720-4778. Unfortunately, we do have a contract agreement with any mobile operator in Austria at the present. Thus, you sim card and phone are still not working at all. You can check available coverages and tariffs on http://truemoveh.truecorp.co.th/international_services/roaming_services/entry/603?ln=en

Besides, we are able to confirm that Go Live S2 handsets are working with TruemoveH sim cards only and there is no code to unlock the phones to work with sim card from other networks in anyhow.
We apologize for any inconvenience.

If you would like to enquiry for any further information, please feel free to contact us by phone number +6689101331 hot line 1331. Thank you for choosing our service. We do hope to serve you again in the near future.

Yours Sincerely,
True Move by Napatt

[kkerry]

Posting your phone number is not a good idea unless you are prepared to risk being spammed...

[thaicbr]

out of ALL the phones in Thailand you managed to buy one from the ONLY company that locks them... well done!

[XINLOI]

You might have purchased a tri band phone that does not support the protocol used here in Thailand. To use cells in other parts of the world, you need a quad-band phone, which covers all the network bands

[2008bangkok]

I have never heard of a phone being country locked, carrier locked yes but not country locked, if you can swap sims in Thailand it's more likely the phone doesn't support the frequency in Austria

[thaicbr]

I have never heard of a phone being country locked, carrier locked yes but not country locked, if you can swap sims in Thailand it's more likely the phone doesn't support the frequency in Austria

I got told by True that the phones are network locked.

Sent from my GT-P1010 using Thaivisa Connect Thailand mobile app