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Ignorance at Tesco Lous Bang Bo


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Posted

Actually the guard seems to have lost face and asked forgiveness from his wife - yes it was wrong but suspect at least one guard now has a new attitude - which may be better than any replacement.  If making complaint is required would limit it to refusal of staff to allow speaking to management. . 

  • Like 2
Posted

Actually the guard seems to have lost face and asked forgiveness from his wife - yes it was wrong but suspect at least one guard now has a new attitude - which may be better than any replacement.  If making complaint is required would limit it to refusal of staff to allow speaking to management. . 

 

What new attitude the guard has ? That he now will only insult people who he know for sure don't understand Thai ?

 

To the OP, I would send a lengthy but polite email detailing the issue to the Tesco headoffice in UK.

Posted

 

 

 i asked the information counter staff to see the manager they point blank refused.

 

Personally I wouldn't have left until the manager was called, and be sure that he/she would have been eventually with enough persistence. If they really do absolutely refuse at the information counter, ask other staff, ring the customer service hotline, etc.

Posted


Sorry to heat what happened to you and your wife, it's beyond disgraceful,

Like one of the other replies quoted, I would not of left the building until the manager had came,

As for the Security guard, Ignorance is bliss.

People are cruel , there is just no need for this.
  • Like 1
Posted

Tesco will reply that he is contracted by an outside security company, which are responsible for his actions.

 

They will do nothing while telling you that they have contacted them to make a complaint, and will contact you as soon as they hear back, which of course they won't do.

Posted

Hi all here is the expected reply

 

I sincerely apologise for the incident at Tesco Lotus Talad Klong Dan as outlined in your complaint. It is clearly unacceptable for our staff to insult customers in this manner.

 

Khun Samran, the security guard, overstepped the mark to assume that this kind of personal insult was acceptable as banter, or acceptable in any other context, whether he intended you to hear it or not.

 

We can assure you that this will never happen again to you at Tesco Lotus Talad Klong Dan, and I also apologise for not being available to address your initial complaint. I and the Tesco Lotus Talad Klong Dan store team hope you will continue to be a valued customer of Tesco Lotus.

 

    With kind regards

Chatchaphon Supappaiboon

Supermarket Store Manager

Tesco Lotus Talad Klong Dan

 

Your comments would be welcome

  • Like 1
Posted

Good to actually get a reply, and one that addresses the issue rather than a standard copy/paste response. Sounds like the security guard might have got a good ticking off, hence a good result I would think.

Posted

the guard is a total coward saying it because he thinks you cant understand, he almost admits he wouldnt have the balls to say it if he thought you could understand

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