problems with emails

[nong38]

I usually use Firefox but recently when I have tried to access my emails I get a message saying that the proxy server is refusing to connect! So have been using Edge instead to get in and have no problems so far with getting into my emails. I also have a small tablet, my wife sends me pictures/photos through "LINE" which I recieve but when I try to send them to my email address I get a message which says that my email address has failed to sign in and the pictures never arrived. Trying to sign back in on the tablet I am getting the message that my password.or user name is incorrect, so, I can get into my account through Edge with the user name and password but not through my tablet using the same combination.

I have tried my previous password on the tablet it does not work as I expected it would not. I am then being asked that if I think my password is correct but cannot access my mails ( this is on the tablet) to reset my password, which I am reluctant to do in case I then lose access through Edge.

Any helpful suggestions would be thankfully received, by the way I use computers in a basic way I am not an expert so treat mye gently.

[MJCM]

As the problem seems to be (also) with Firefox, it could help if you try to start with a Empty Profile.

Which version of FF do you use ?

http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows

Edited December 11, 2015 by MJCM

[KhunBENQ]

Everything works find in EDGE (Windows 10)?

That means EDGE has stored user account and password (correctly).

This is a description on how to make them visible:

http://www.technicalnotes.org/how-to-view-your-password-saved-in-microsoft-edge-in-windows-10/

(hope this works, I don't have W10/EDGE)

Note the user name and password.

Is it what you remember?

Then try again on the tablet.

The message when using Firefox? No idea (yet).

What mail provider do you use?

What Firefox version do you use?

[Chicog]

Check your Proxy settings in Firefox.

If you aren't using one, it should be configured as such.

[nong38]

THanks for your replies, the Firefox I am using is the latest one I downloaded a few days ago but is an English version, previously I had got a Thai one, so uninstalled it and re installed a version of English. I was having the problem with Thai version and it has persisted with the English version.

I will try and give my self another profile and see if that works then look at what Edge is storing for me.

Initially I was thinking that it might me Microsoft making life difficult for a competitor and Firefox does seem to have some issues at the moment, contstantly asking for donations which they nevr did before.