I normally use a Lenovo desktop but today I dragged out my old Asus laptop for a change. However, I changed network providers a few months back and now have 3BB instead of True. So when I try to connect my laptop asks me for a Network Security Key, which some describe as the Password, but my 3 BB password isn't recognised by the laptop. Some online searching says that the security key can be found under the router, there are a couple of numbers there, but nothing I entered in the laptop would get me connected. I also tried to find a Network Security Key in the Properties on my desktop, but no luck there either. So what do I have to do to find it?

Can you plug an ethernet cable into the laptop? (RJ11) the cable from your router to laptop.

I assume it's your Wi-Fi password.

As your router would already be configured.

 

 

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1 minute ago, Forkinhades said:

Can you plug an ethernet cable into the laptop? (RJ11) the cable from your router to laptop.

I assume it's your Wi-Fi password.

As your router would already be configured.

 

 

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I can, but what does that achieve?

1 minute ago, giddyup said:

I can, but what does that achieve?

 

Search for the ip address to access your router model then poke around in the control panel to see your wifi key.

If you plug a cable directly into the router, you will get internet access.

Type in 192.168.1.1
Then admin, but you will need router password. 3bb is normally password or admin

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The password or security key is case sensitive, make sure you type it correctly.

And sometime when people save a password in i.e. a word file the first letter might be set automatically to a capital letter even if the original password had a lower case first letter.

 

Another possible problem might be the combination of a new WLAN router and an old notebook. The new router might use different encryption which the old notebook does not "know".

If that is the case then you can solve it by buying a new (USB) WLAN adapter for the notebook. The new adapter should be compatible with a new router.

 

Thanks for all the suggestions, but I've tried every way I know and can't get it to connect. Might have to give 3BB a ring.

Might be due to a WiFi encryption type mismatch on the laptop WiFi setup

AES vs TKIP

WPA vs WPA2 vs WPA/WPA2

20/40 vs 40 only bandwidth

 

Try deleting/erasing the WiFi  connection setup on the laptop and create a new one.

If that doesn't work, you may need to make sure the WiFi access point is using the bold version of the above settings.

Finally got it connected. The old laptop didn't recognise the network, and my  bad, I entered the password in  lower case instead of upper. Don't know why it asks for Network Security Key instead of Password, that confused me.

Ok, good job

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Fire up the Lenovo laptop and follow this guide to get wireless password and then enter on Asus.

https://support.microsoft.com/en-us/help/4023501/surface-how-to-find-your-wireless-network-password

2 hours ago, 2008bangkok said:

Fire up the Lenovo laptop and follow this guide to get wireless password and then enter on Asus.

https://support.microsoft.com/en-us/help/4023501/surface-how-to-find-your-wireless-network-password

Cheers.